Job summary
A great opportunity has arisen for a good and caring communicator with excellent interpersonal skills, to join our friendly dynamic Sexual Health reception team based at Harewood Medical Practice, part of York and Scarborough Teaching Hospitals NHS Foundation Trust.
The successful candidate will be the first point of contact for our service users, and should be able to demonstrate an effective level of communication. Acting with empathy in what can be an emotional or difficult situation. You will need to be self motivated and a good team player.
The ability to transport yourself and equipment across the locality during the course of a normal working day could be required for this vacancy. Working hours to include one late night, requirement to be flexible around needs of service.
This is a great opportunity to join the NHS to support its work and also enjoy the staff benefits that this brings.
Please do feel free to call us for an informal chat about the role to find out more about it!
Main duties of the job
Duties will include but not be limited to:
- Greeting patients when they attend the service
- Managing the registration of patients on reception
- Providing administration support to the multidisciplinary team
Experience of working in a healthcare setting and some reception knowledge would be desirable, though not essential. Full training will be given on our stand alone IT system, and for managing the busy call queues that come via our county wide booking line.
Please read the Job Description and Person Specification attached to this vacancy for more information about the role, and to demonstrate how you meet the criteria when writing your application.
In return we can offer you:
- A supportive & friendly working environment
- Active encouragement to learn and develop within your role
- Dedicated career pathways and great opportunities for continuing professional development
- Commitment to, and support for, your wellbeing
- NHS Pension Scheme
- NHS discount and salary sacrifice schemes
**Please note: This vacancy may close early, prior to the closing date, in the event of a high number of applications being received, so if you are interested in this role please apply early to avoid disappointment **
About us
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person Specification
Qualification and knowledge
Essential
- Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience.
- Computer literacy skills to RSA2, NVQ 2 or equivalent/demonstrable experience
Desirable
- Experience of dealing with confidential information
- Experience of working in a receptionist capacity
- Experience (1 year minimum) Office/Administrative role
Personal Attributes
Essential
- Self-disciplined/motivated
- Empathetic
Skills
Essential
- Possess sound communication skills
- Able to function effectively as part of a Team
- Able to organise and prioritise own workload
- Have the ability to exercise initiative
Person Specification
Qualification and knowledge
Essential
- Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience.
- Computer literacy skills to RSA2, NVQ 2 or equivalent/demonstrable experience
Desirable
- Experience of dealing with confidential information
- Experience of working in a receptionist capacity
- Experience (1 year minimum) Office/Administrative role
Personal Attributes
Essential
- Self-disciplined/motivated
- Empathetic
Skills
Essential
- Possess sound communication skills
- Able to function effectively as part of a Team
- Able to organise and prioritise own workload
- Have the ability to exercise initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
