Service Manager - General Surgery
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Job summary
An exciting opportunity has arisen for an enthusiastic and well-motivated individual, to join the General Surgery and Urology Care Group as a Service Manager. The post will be based at York Hospital, however, there will be a requirement to travel and work at Scarborough Hospital.
The successful candidate requires excellent communication and team working skills, and will work closely with clinical and non-clinical staff on a daily basis, organising and prioritising both their own workload and that of others. They must have the ability to exercise sound judgement in relation to problem solving, and the ability to practice delegation, negotiation and motivation skills. Most importantly the candidate must have a flexible and patient centred approach.
Main duties of the job
The successful candidate will be required to:
- Provide management support on a daily basis. The main focus of this is to manage day to day operational issues, to ensure smooth running of all the directorate's services.
- Assist the Operational Service Manager in the maintenance and development of clinic/theatre timetables, junior doctor rotas, clinic templates, appointment systems and theatre scheduling.
- Support the Operational Service Manager in investigating and responding to patient complaints and concerns, received in an appropriate and timely manner, in accordance with Trust policy.
- To be responsible for the monitoring of patient pathways, including undertaking activity and waiting list monitoring, for both outpatient and inpatient patients to enable the specialty to meet access targets.
You will be responsible for line managing of a team of secretarial and administrative staff. This will include a combination of acting as an appointment panel member, recruitment, conducting personal development reviews, dealing with the initial or subsequent stages of disciplinary, grievance, sickness absence and performance issues.
You will be responsible for ensuring that appropriate training is delivered to staff, and that individual staff members work allocation is managed effectively and reallocated as required to best meet the needs of the service.
About us
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a range of provider
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Details
Date posted
30 October 2023
Pay scheme
Agenda for change
Band
Band 5
Salary
£27,055 to £32,934 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
419-5776743-SM-S
Job locations
York Teaching Hospital
Wigginton Road
York
YO31 8HE
Employer details
Employer name
York and Scarborough Teaching Hospitals NHS Foundation Trust
Address
York Teaching Hospital
Wigginton Road
York
YO31 8HE
Employer's website
https://www.yorkhospitals.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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