Service Manager - General Surgery

York and Scarborough Teaching Hospitals NHS Foundation Trust

This job is now closed

Job summary

An exciting opportunity has arisen for an enthusiastic and well-motivated individual, to join the General Surgery and Urology Care Group as a Service Manager. The post will be based at York Hospital, however, there will be a requirement to travel and work at Scarborough Hospital.

The successful candidate requires excellent communication and team working skills, and will work closely with clinical and non-clinical staff on a daily basis, organising and prioritising both their own workload and that of others. They must have the ability to exercise sound judgement in relation to problem solving, and the ability to practice delegation, negotiation and motivation skills. Most importantly the candidate must have a flexible and patient centred approach.

Main duties of the job

The successful candidate will be required to:

Provide management support on a daily basis. The main focus of this is to manage day to day operational issues, to ensure smooth running of all the directorate's services.
Assist the Operational Service Manager in the maintenance and development of clinic/theatre timetables, junior doctor rotas, clinic templates, appointment systems and theatre scheduling.
Support the Operational Service Manager in investigating and responding to patient complaints and concerns, received in an appropriate and timely manner, in accordance with Trust policy.
To be responsible for the monitoring of patient pathways, including undertaking activity and waiting list monitoring, for both outpatient and inpatient patients to enable the specialty to meet access targets.

You will be responsible for line managing of a team of secretarial and administrative staff. This will include a combination of acting as an appointment panel member, recruitment, conducting personal development reviews, dealing with the initial or subsequent stages of disciplinary, grievance, sickness absence and performance issues.

You will be responsible for ensuring that appropriate training is delivered to staff, and that individual staff members work allocation is managed effectively and reallocated as required to best meet the needs of the service.

About us

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a range of provider

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Date posted

30 October 2023

Pay scheme

Agenda for change

Band

Band 5

Salary

£27,055 to £32,934 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

419-5776743-SM-S

Job locations

York Teaching Hospital

Wigginton Road

York

YO31 8HE

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

COVID-19 Vaccination Requirements

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Armed Forces Friendly Employer

COVID-19 Vaccination Requirements

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.

Person Specification

Knowledge, training and experience

Essential

Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience.
Educated to Degree Level OR have equivalent experience
Previous Administrative experience (3 years minimum), including a minimum of 1 year's Staff Management/ Supervisory experience
Word Processing and Computer literacy skills to RSA3/NVQ3 Level
Previous experience of dealing with sensitive and/or complex situations

Desirable

ECDL
Understanding of RTT 18- week pathway
Experience of working within the NHS

Personal Attributes

Essential

Self-discipline/motivated to function independently, but also able to motivate others

Skills

Essential

Able to organise and prioritise both own workload and that of others as required
Possess a range of developed communication skills
Able to function effectively as part of a Team
Have the ability to exercise sound judgement in relation to problem solving and identifying situations requiring further advice
Ability to practice delegation, negotiation and motivation skills.

Desirable

Experience of managing organisational change within a team e.g. restructures, changes to job requirements.

Person Specification

Knowledge, training and experience

Essential

Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience.
Educated to Degree Level OR have equivalent experience
Previous Administrative experience (3 years minimum), including a minimum of 1 year's Staff Management/ Supervisory experience
Word Processing and Computer literacy skills to RSA3/NVQ3 Level
Previous experience of dealing with sensitive and/or complex situations

Desirable

ECDL
Understanding of RTT 18- week pathway
Experience of working within the NHS

Personal Attributes

Essential

Self-discipline/motivated to function independently, but also able to motivate others

Skills

Essential

Able to organise and prioritise both own workload and that of others as required
Possess a range of developed communication skills
Able to function effectively as part of a Team
Have the ability to exercise sound judgement in relation to problem solving and identifying situations requiring further advice
Ability to practice delegation, negotiation and motivation skills.