York and Scarborough Teaching Hospitals NHS Foundation Trust

Volunteer Services Manager

Information:

This job is now closed

Job summary

Are you a people person? Are you organised? Are you looking for your next challenge?

If you answered yes, we could be the Team for you! Our Volunteer Service Team is seeking a motivated, enthusiastic individual to manage the day to day running of the service and get us ready for anticipated changes to volunteering in the NHS.

Volunteers play a vital part improving the experience of our patients and their loved ones within the Trust. Our Volunteers support a number of wards, clinics and departments in our hospitals. Whether it is providing support at mealtimes or sitting and chatting to patients, our volunteers continue to go above and beyond to provide the small things for our patients. The Volunteer Services Team is seeking a new Volunteer Service Manager to drive forward recruitment and retention of volunteers and oversee a service that is growing.

Please note that this vacancy can be based at either the York or Scarborough site, and there will be regular cross-site travel.

Main duties of the job

  • The purpose of this job is to manage the volunteer service, with a view to increasing the contributions that our volunteers make towards improving Patient Experience.
  • Act as the central point of escalation for any concerns regarding volunteer performance/boundaries, gathering evidence from Ward Volunteer supervisors where appropriate and needed, establish policies, processes, and standard operating procedures Manage Volunteer Team.
  • Lead on all aspects of recruitment and Volunteer retention, including appointment criteria, application process, advertising, interview process and Disclosure & Barring Service checks. Maintain links with the HR department to ensure governance around Volunteer recruitment can be provided.
  • Maintain records of volunteering undertaken in the Trust to support the production of reports, data and other important information about the volunteering services, as required.
  • Being a visible leader for volunteering, internally and externally, communicating with prospective and current Volunteers, and with staff to gain support for developing and growing the service.

About us

Our benefits

We offer a range of benefits to support our staff including:

  • Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
  • 27 days holiday rising to 33 days (depending on NHS Trust service)
  • A variety of different types of paid and unpaid leave covering emergency and planned leave
  • Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
  • NHS Car Lease scheme and Cycle to Work scheme
  • An extensive range of learning and development opportunities
  • Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Details

Date posted

08 August 2023

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

419-5488952-VSM-CNT

Job locations

York & Scarborough Teaching Hospitals NHS Foundation Trust

York/Scarborough

YO31 8HE


Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: recruitment@york.nhs.uk.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

COVID-19 Vaccination Requirements

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: recruitment@york.nhs.uk.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

COVID-19 Vaccination Requirements

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.

Person Specification

Education, Qualifications and Training

Essential

  • Degree qualification or equivalent experience

Experience and Knowledge Required

Essential

  • Experience of managing direct reports.
  • Extensive experience of administrative and/or customer service experience in a health or care organisation.

Desirable

  • Experience of working in the public sector

Values & Behaviours

Essential

  • Ability to demonstrate our organisational values and behaviours: We are Kind; We are Open; We pursue Excellence

Aptitude and Personal Qualities

Essential

  • An enthusiastic approach which will motivate and inspire others
  • Resilient - comes up with alternative approaches if necessary.
  • Team player - recognises and celebrates others' contributions.
  • Inclusive - respects people from all walks of life, with a range of personal circumstances, backgrounds, and experiences.

Skills and Attributes

Essential

  • Strong IT skills - Microsoft software, customer management systems, interrogating databases, virtual meetings on various platforms
  • Able to analyse and present, information to create high quality reports for senior leaders.
  • Highly organised with good time management skills and the ability to manage disruptions.
  • Excellent verbal and written communication skills, including the ability to write in a variety of formats, for a breadth of audiences.
  • An ability to manage differences of opinion and negotiate a way forward.

Desirable

  • Comfortable in building and handling complex relationships
  • Confident in managing a team and projects across multiple sites within an organisation.
  • Ability to manage complex and demanding projects.
Person Specification

Education, Qualifications and Training

Essential

  • Degree qualification or equivalent experience

Experience and Knowledge Required

Essential

  • Experience of managing direct reports.
  • Extensive experience of administrative and/or customer service experience in a health or care organisation.

Desirable

  • Experience of working in the public sector

Values & Behaviours

Essential

  • Ability to demonstrate our organisational values and behaviours: We are Kind; We are Open; We pursue Excellence

Aptitude and Personal Qualities

Essential

  • An enthusiastic approach which will motivate and inspire others
  • Resilient - comes up with alternative approaches if necessary.
  • Team player - recognises and celebrates others' contributions.
  • Inclusive - respects people from all walks of life, with a range of personal circumstances, backgrounds, and experiences.

Skills and Attributes

Essential

  • Strong IT skills - Microsoft software, customer management systems, interrogating databases, virtual meetings on various platforms
  • Able to analyse and present, information to create high quality reports for senior leaders.
  • Highly organised with good time management skills and the ability to manage disruptions.
  • Excellent verbal and written communication skills, including the ability to write in a variety of formats, for a breadth of audiences.
  • An ability to manage differences of opinion and negotiate a way forward.

Desirable

  • Comfortable in building and handling complex relationships
  • Confident in managing a team and projects across multiple sites within an organisation.
  • Ability to manage complex and demanding projects.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York & Scarborough Teaching Hospitals NHS Foundation Trust

York/Scarborough

YO31 8HE


Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York & Scarborough Teaching Hospitals NHS Foundation Trust

York/Scarborough

YO31 8HE


Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Patient and Public Involvement Lead

Hannah Gray

hannah.gray33@nhs.net

019047721007

Details

Date posted

08 August 2023

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

419-5488952-VSM-CNT

Job locations

York & Scarborough Teaching Hospitals NHS Foundation Trust

York/Scarborough

YO31 8HE


Supporting documents

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