Go back
York and Scarborough Teaching Hospitals NHS Foundation Trust

Clerical Officer - Audiology

Information:

This job is now closed

Job summary

Are you looking to make a difference with the work that you do but aren't sure where to start?

An opportunity has arisen for a Clerical Officer to join our Audiology Team at Harrogate Hospital, where you will be providing a range of administrative functions including face to face contact with hearing impaired patients, telephone and other supportive duties.

The role will involve handling telephone calls to and from patients, colleagues and suppliers and taking messages.

There will also be general administration tasks, including data entry, audio typing and the upkeep of records and clinic lists.

So if you have a keen eye for detail and like a varied work day, this is the role for you!

Main duties of the job

The successful candidate needs to be an enthusiastic, self-motivated team player with excellent communication skills.

The post holder will support a well-established team Audiology team, by contributing to an efficient and effective service within a very busy environment, working within strict departmental and national guidelines with responsibility for receiving, maintaining and providing manual and electronic data containing sensitive and confidential information.

About us

Our benefits

We offer a range of benefits to support our staff including:

  • Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
  • 27 days holiday rising to 33 days (depending on NHS Trust service)
  • A variety of different types of paid and unpaid leave covering emergency and planned leave
  • Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
  • NHS Car Lease scheme and Cycle to Work scheme
  • An extensive range of learning and development opportunities
  • Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Details

Date posted

24 July 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

419-5083306-CO-CG3-C

Job locations

Audiology

Lancaster Park Road

Harrogate

HG2 7SX


Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: recruitment@york.nhs.uk.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

COVID-19 Vaccination Requirements

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: recruitment@york.nhs.uk.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

COVID-19 Vaccination Requirements

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.

Person Specification

Qualifications, Knowledge, Training and Experience

Essential

  • Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience.
  • Computer literacy skills to RSA2, NVQ 2 or equivalent

Desirable

  • Previous Office/Administrative experience in an NHS environment
  • Previous Office/Administrative experience (1 year minimum)
  • Experience of dealing with confidential information

Personal Attributes

Essential

  • Self-disciplined/motivated
  • Empathetic

Skills

Essential

  • Able to organise and prioritise own workload
  • Possess sound communication skills
  • Ability to function effectively as part of a Team
  • Have the ability to exercise initiative
Person Specification

Qualifications, Knowledge, Training and Experience

Essential

  • Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience.
  • Computer literacy skills to RSA2, NVQ 2 or equivalent

Desirable

  • Previous Office/Administrative experience in an NHS environment
  • Previous Office/Administrative experience (1 year minimum)
  • Experience of dealing with confidential information

Personal Attributes

Essential

  • Self-disciplined/motivated
  • Empathetic

Skills

Essential

  • Able to organise and prioritise own workload
  • Possess sound communication skills
  • Ability to function effectively as part of a Team
  • Have the ability to exercise initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

Audiology

Lancaster Park Road

Harrogate

HG2 7SX


Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

Audiology

Lancaster Park Road

Harrogate

HG2 7SX


Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Audiology Admin Manager

Marie Hallam

Marie.Hallam@york.nhs.uk

01904726740

Details

Date posted

24 July 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

419-5083306-CO-CG3-C

Job locations

Audiology

Lancaster Park Road

Harrogate

HG2 7SX


Supporting documents

Privacy notice

York and Scarborough Teaching Hospitals NHS Foundation Trust's privacy notice (opens in a new tab)