Job summary
We are delighted to invite applications for the position of Cross Site, Speciality Services and Outpatient Matron. This is a 12 month fixed term or secondment opportunity. The post holder will be responsible for the delivery of key quality targets and ensure that a positive patient experience is provided to our patients and their carers. The post holder will also lead and contribute to service improvement initiatives within the service line.
You will have a strong leadership style, be a registrant with the NMC, GDC or HCPC and have demonstrative experience in supporting staff wellbeing, clinical governance, streamlining services, H.R processes, budgetary, complaints and concerns management.
Main duties of the job
The post holder will provide effective and efficient leadership to the Dermatology, Ophthalmology, Outpatient, Plastics and Laser departments, cross-site between Luton and Dunstable Hospital and Bedford Hospital, focusing on ensuring high quality patient care and an optimal patient and carer experience for all.
You will work alongside the Head of Nursing, to provide strategic and operational leadership, clinical advice, education and support to all level of health care providers.
Provide professional leadership and expertise, interpreting and implementing national targets and initiatives.
Promote a culture which enables staff to take a questioning approach to their practice and support nursing research.
Lead for clinical governance and clinical risk, ensuring local and national quality and clinical standards are embedded within the services and learning shared as necessary.
Responsible for ensuring optimum use of staffing and skill mix to achieve safe, effective, high quality care within allocated budget and in line with Trust rostering policy.
Ensure a seamless multi professional approach to the care of patients and their families.
Develop and embed cross site patient pathways and standard operating procedures
Deputise for the Head of Nursing when required.
To participate in the Trusts 'on call', 7 day Matrons rota
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Job description
Job responsibilities
Key Responsibilities
Clinical Quality and Safety
Professional Leadership and Operational Management
Service and Workforce Development/Transformation
Clinical Governance Risk and Patient Experience
Clinical Quality and Safety
To provide dynamic, professional leadership and direction to all departments, ensuring the highest standard of clinical care and service provision to patients.
To be an accessible and visible presence across all departments within the given area of responsibility, advising and supporting department staff, patients and their families.
To facilitate, support and empower Departmental Managers to manage their areas effectively, supporting the development of the individual, their ward staff and their services.
To work collaboratively with other Matrons in the Trust, contributing to the development and delivery of both Trust and Divisional objectives and assisting in the delivery of the Clinical Governance Agenda.
To participate in the Trusts on call 7 day Matrons rota
Clinical Governance Risk and Patient Experience
Work with the Corporate Nursing and the senior management team to monitor and evaluate Patient Experience within the service lines.
To work closely with the tri-umvirate to ensure monitoring of compliance with clinical governance standards, regulatory requirements, other Trust-wide policies and processes and ensure best practice requirements are in place.
Ensure that complaints and issues from patients and staff are resolved in a timely and appropriate manner in line with Trust policy and procedures.
Maintain review and update the service Risk Register escalating high risks to specialty and Trust level as appropriate.
Ensure compliance with organisational targets for reporting and investigating incidents, complaints and serious incidents.
Ensure a safe and open culture to share learning from incident/complaints and feedback from incidents investigations with staff.
Represent all specialities at speciality and Trust governance meetings as required.
Lead on Emergency and Business Continuity Planning and ensure that all staff understand their roles and responsibilities.
Professional Leadership and Operational Management
Be visible and accessible and provide clinical and professional leadership to all members of the team.
Maintain a culture of service quality and improvement and excellent patient experience.
Develop and embed cross site patient pathways and standard operating procedures.
Share line management responsibility for staff ensuring that all nursing staff participate in performance review / appraisal.
Share responsibility and accountability for the effective management of resources within the nursing budgets including the usage of bank and agency nursing staff ensuring financial resources are controlled and utilised effectively and demonstrating value for money and high quality patient care.
Work within your professional code of practice (HCPC or NMC) and ensure that all nursing staff work within the Nursing and Midwifery Council Code of Professional Conduct. Take appropriate action when standards are not met.
Ensure that care provided is responsive, safe and effective.
To work closely with all members of the multi professional team to address service delivery issues and challenges to ensure the delivery of high quality care within available resources.
Service and Workforce Development
To ensure effective strategies for the recruitment, retention and development of nursing staff are maintained and further developed.
Act as a role model to staff at all times, exhibiting high standards of professional behaviour and maintaining an innovative, creative and developmental leadership style.
Provide a positive learning and developmental environment for all pre and post registration practitioners.
Manage all matters relating to capability, poor performance and sickness absence proactively and in line with the relevant Trust policies.
To ensure compliance with the Trusts statutory and mandatory training requirements, monitoring departmental performance and putting action plans in place where performance falls below the agreed standards
Work with the senior nursing management team and corporate nursing to ensure that the staff establishment and profile is sufficient to meet the needs of the service, is in line with national guidance and is safe and manageable within the financial resources available.
Job description
Job responsibilities
Key Responsibilities
Clinical Quality and Safety
Professional Leadership and Operational Management
Service and Workforce Development/Transformation
Clinical Governance Risk and Patient Experience
Clinical Quality and Safety
To provide dynamic, professional leadership and direction to all departments, ensuring the highest standard of clinical care and service provision to patients.
To be an accessible and visible presence across all departments within the given area of responsibility, advising and supporting department staff, patients and their families.
To facilitate, support and empower Departmental Managers to manage their areas effectively, supporting the development of the individual, their ward staff and their services.
To work collaboratively with other Matrons in the Trust, contributing to the development and delivery of both Trust and Divisional objectives and assisting in the delivery of the Clinical Governance Agenda.
To participate in the Trusts on call 7 day Matrons rota
Clinical Governance Risk and Patient Experience
Work with the Corporate Nursing and the senior management team to monitor and evaluate Patient Experience within the service lines.
To work closely with the tri-umvirate to ensure monitoring of compliance with clinical governance standards, regulatory requirements, other Trust-wide policies and processes and ensure best practice requirements are in place.
Ensure that complaints and issues from patients and staff are resolved in a timely and appropriate manner in line with Trust policy and procedures.
Maintain review and update the service Risk Register escalating high risks to specialty and Trust level as appropriate.
Ensure compliance with organisational targets for reporting and investigating incidents, complaints and serious incidents.
Ensure a safe and open culture to share learning from incident/complaints and feedback from incidents investigations with staff.
Represent all specialities at speciality and Trust governance meetings as required.
Lead on Emergency and Business Continuity Planning and ensure that all staff understand their roles and responsibilities.
Professional Leadership and Operational Management
Be visible and accessible and provide clinical and professional leadership to all members of the team.
Maintain a culture of service quality and improvement and excellent patient experience.
Develop and embed cross site patient pathways and standard operating procedures.
Share line management responsibility for staff ensuring that all nursing staff participate in performance review / appraisal.
Share responsibility and accountability for the effective management of resources within the nursing budgets including the usage of bank and agency nursing staff ensuring financial resources are controlled and utilised effectively and demonstrating value for money and high quality patient care.
Work within your professional code of practice (HCPC or NMC) and ensure that all nursing staff work within the Nursing and Midwifery Council Code of Professional Conduct. Take appropriate action when standards are not met.
Ensure that care provided is responsive, safe and effective.
To work closely with all members of the multi professional team to address service delivery issues and challenges to ensure the delivery of high quality care within available resources.
Service and Workforce Development
To ensure effective strategies for the recruitment, retention and development of nursing staff are maintained and further developed.
Act as a role model to staff at all times, exhibiting high standards of professional behaviour and maintaining an innovative, creative and developmental leadership style.
Provide a positive learning and developmental environment for all pre and post registration practitioners.
Manage all matters relating to capability, poor performance and sickness absence proactively and in line with the relevant Trust policies.
To ensure compliance with the Trusts statutory and mandatory training requirements, monitoring departmental performance and putting action plans in place where performance falls below the agreed standards
Work with the senior nursing management team and corporate nursing to ensure that the staff establishment and profile is sufficient to meet the needs of the service, is in line with national guidance and is safe and manageable within the financial resources available.
Person Specification
Qualifications
Essential
- oRelevant knowledge and experience to degree level
- oRegistered Nurse, Midwife or Allied Healthcare Professional
- oEvidence of continuous professional development
- oMentorship/ teaching and Leadership qualification
Desirable
- oProject Management Qualification
Experience
Essential
- oProven experience of working at a band 7 or above
- oExperience of managing a team and performance management
- oComplaints and concern formal management
- oLeading changes in practice in a complex environment to improve performance/services
- oFinancial procedures and processes, including budget setting and establishment reviews
- oIdentifying and interpreting national policy and implementing required changes
- oClinical credibility
- oExperience in working collaboratively across agencies and organisations to improve patient care
Desirable
- oExperience in Outpatient nursing setting
- oEvidence of individual research or audit of nursing practice
Knowledge
Essential
- oKnowledge of risk management and governance
- oAbility to deal with conflict and challenge
- oUnderstanding of change management
- oAwareness of national nursing and midwifery initiatives in relation to specialist services
- oAble to use IT systems including Microsoft Office.
- oUnderstanding of the current NHS agenda and health policy including transformation and workforce
- oKnowledge of service improvements and project management
Desirable
- oExperience of other NHS IT systems
- oUnderstanding of the relationship between providers and commissioning organisations
- oAnalytical and problem solving skills
Personal Skills
Essential
- oGood analytical and problem solving skills - ability to respond to unexpected demands.
- oAbility to work independently and make autonomous decisions.
- oExcellent leadership skills
- oStrong communication skills both written and verbal - able to provide and receive highly complex, sensitive information and use influencing and negotiation with individuals and groups including stakeholders
- oAbility to embrace, lead and drive change in a complex environment
- oAbility to organise and prioritise own workload
- oAble to work flexibly to meet the demands of the role
- oDemonstrates a strong desire to improve performance and services
- oAble to form and maintain excellent professional relationships with all members of the multi professional team
Other
Essential
- oAbility to travel independently and routinely within/around Bedfordshire as required for the cross-site role
Person Specification
Qualifications
Essential
- oRelevant knowledge and experience to degree level
- oRegistered Nurse, Midwife or Allied Healthcare Professional
- oEvidence of continuous professional development
- oMentorship/ teaching and Leadership qualification
Desirable
- oProject Management Qualification
Experience
Essential
- oProven experience of working at a band 7 or above
- oExperience of managing a team and performance management
- oComplaints and concern formal management
- oLeading changes in practice in a complex environment to improve performance/services
- oFinancial procedures and processes, including budget setting and establishment reviews
- oIdentifying and interpreting national policy and implementing required changes
- oClinical credibility
- oExperience in working collaboratively across agencies and organisations to improve patient care
Desirable
- oExperience in Outpatient nursing setting
- oEvidence of individual research or audit of nursing practice
Knowledge
Essential
- oKnowledge of risk management and governance
- oAbility to deal with conflict and challenge
- oUnderstanding of change management
- oAwareness of national nursing and midwifery initiatives in relation to specialist services
- oAble to use IT systems including Microsoft Office.
- oUnderstanding of the current NHS agenda and health policy including transformation and workforce
- oKnowledge of service improvements and project management
Desirable
- oExperience of other NHS IT systems
- oUnderstanding of the relationship between providers and commissioning organisations
- oAnalytical and problem solving skills
Personal Skills
Essential
- oGood analytical and problem solving skills - ability to respond to unexpected demands.
- oAbility to work independently and make autonomous decisions.
- oExcellent leadership skills
- oStrong communication skills both written and verbal - able to provide and receive highly complex, sensitive information and use influencing and negotiation with individuals and groups including stakeholders
- oAbility to embrace, lead and drive change in a complex environment
- oAbility to organise and prioritise own workload
- oAble to work flexibly to meet the demands of the role
- oDemonstrates a strong desire to improve performance and services
- oAble to form and maintain excellent professional relationships with all members of the multi professional team
Other
Essential
- oAbility to travel independently and routinely within/around Bedfordshire as required for the cross-site role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
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