Switchboard Operator
The closing date is 14 December 2025
Job summary
Job overview
A part time opportunity has arisen to become a member of the Switchboard Team. Communication skills are essential as the team are usually the first point of most callers to the Hospital.
The main point of contact to disperse a varied types of Emergencies following procedures and Protocols in line with Trust policies.
Switchboard is a very busy environment dealing with all types of calls to the Trust from patients, relatives and staff.
Main duties of the job
The candidate must have good communication & IT skills. Local knowledge of the L&D layout and the IT systems used, (Pimsi, Excel, Nervecentre, Micad) would be an advantage. The applicant will need a flexible approach and be able to work both, in a team and on their own initiative on an evening shift. The Switchboard operating hours are 24/7 and 365 days of the year and will involve working bank Holidays and Christmas.
The applicant will need to be enthusiastic and adaptable within the Switchboard and its varied roles. The applicant would be dealing with all types of Estates and on call requests from across the Trust, outside contractors and dealing with the general public as well. They will be working in a busy environment and must be able to prioritise telephone calls and workloads.
Hours of Work are 10 hours per week 4 days a week Every Monday 16:45 to 21:45 and every other weekend Saturday & Sunday 17:00 to 22:00 on both days
Please note this shift will fall sometimes on Christmas day Boxing day etc and the candidate would have to work that shift.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job
Details
Date posted
01 December 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year pa pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
418-SWIT5504-VR
Job locations
Luton & Dunstable Hospital
Lewsey Road
Luton
LU4 0DZ
Employer details
Employer name
Bedfordshire Hospitals NHS Foundation Trust
Address
Luton & Dunstable Hospital
Lewsey Road
Luton
LU4 0DZ
Employer's website
https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)
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Employer contact details
For questions about the job, contact:
Supporting documents
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