Job summary
This is an exciting opportunity for a Clinical Navigator to join the Haematology Team at Bedfordshire Hospital NHS Trust, working on the Bedford site only.
The Haematology team are a dynamic and diverse group who are friendly and welcoming to all and they would train, supervise and support the successful candidate throughout.
The role would primarily consist of providing support and information to Haematology patients including those with cancer, assisting with the NHS Cancer Programme FDS (faster diagnosis framework) and improving quality of life outcomes, living with and beyond cancer. A key aspect of the role involves daily and direct communication with patients, relatives, carers and other health and social care professionals.
The successful candidate would provide support to the Haematology Specialist Nurses with duties including triaging phone calls and assisting with administrative duties.
This is a great opportunity to gain experience in a navigator role to strengthen existing skills and knowledge.
Main duties of the job
- To provide support to all Haematology patients, to enable people to navigate the health and social care system and make choices that are best for their diagnosis and life.
- Providing personalised care and improving quality of life outcomes, tailored to a persons needs ( based on holistic needs assessments).
- Provide support planning, identifying people's physical, practical, emotional and social needs at the earliest opportunity.
- Triage incoming calls and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate and refer complex decisions to the team for assessment and review.
- Assist with the faster diagnosis framework to speed up a cancer diagnosis and improve patient experience.
- Work alongside the delivery of the 62-day referral to treatment cancer waiting standard.
- Deliver patient-centred, self management support and education as necessary to non complex patients, including how to self- assess.
- Provide input into the Trusts PTL meeting and provide information about patient pathways to support the achievement of waiting time standards and ensure effective shared learning from any pathway breaches.
- Support Haematology Specialist Nurses with administrative duties, including organisation and preparation of clinics.
- Undertake any other ad hoc duties deemed relevant to the post.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job
Job description
Job responsibilities
- Provide practical and emotional support to those living with cancer and their families, recognising their needs may change over time throughout their treatment journey.
- Provide basic telephone advice and refer on or sign-post to other sources of support.
- Co-ordinate the necessary assessments, appointments or investigations to fast track patients back into the system if required.
- Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the team or enabling the rapid response as appropriate.
- Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit.
- Organise and prioritise the designated workload in relation to identified needs.
- Contribute to the holistic needs assessment and the development of an individual care plan.
- Co-ordinate the handover with other teams to facilitate safe and effective transition of care between services in order to provide seamless support for people.
- Act as an advocate and facilitator to resolve issues that may be perceived as barriers to care.
- Encourage and support active and healthy lifestyle choices.
- Coach patients and carers to understand what signs, symptoms or situations to be aware of that would indicate concern and how to make contact if required.
- Organise patient information ensuring the literature is up to date and available for use on request.
- To attend trust statutory and mandatory training sessions as required and any other training courses relevant to the post.
Job description
Job responsibilities
- Provide practical and emotional support to those living with cancer and their families, recognising their needs may change over time throughout their treatment journey.
- Provide basic telephone advice and refer on or sign-post to other sources of support.
- Co-ordinate the necessary assessments, appointments or investigations to fast track patients back into the system if required.
- Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the team or enabling the rapid response as appropriate.
- Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit.
- Organise and prioritise the designated workload in relation to identified needs.
- Contribute to the holistic needs assessment and the development of an individual care plan.
- Co-ordinate the handover with other teams to facilitate safe and effective transition of care between services in order to provide seamless support for people.
- Act as an advocate and facilitator to resolve issues that may be perceived as barriers to care.
- Encourage and support active and healthy lifestyle choices.
- Coach patients and carers to understand what signs, symptoms or situations to be aware of that would indicate concern and how to make contact if required.
- Organise patient information ensuring the literature is up to date and available for use on request.
- To attend trust statutory and mandatory training sessions as required and any other training courses relevant to the post.
Person Specification
Qualifications
Essential
- GCSE or equivalent level including Maths and English (Grade A-C)
- NVQ level 4/NVQ Level 3 plus additional training to diploma level
- Foundation degree level training or equivalent
Desirable
- Evidence of continued professional development and willingness to undertake learning and development courses
- Willingness to undertake Macmillan training where appropriate.
Experience
Essential
- Experience of working in the NHS
- Experience of working within multi-professional teams
- Experience of co-ordinating patient workload
- Able to work with minimal supervision
- Relevant health or social care experience at AFC Band 3 or equivalent
Desirable
- Experience of working with cancer patients
- Experience of coaching/teaching patients and carers
Knowledge
Essential
- Good knowledge of and experience in the use of computers
- Good understanding of person-centred care
- Effective organisation skills
Desirable
- Knowledge of relevant cancer treatments, interventions and terminology
- Experience with using Viper, Mediviewer, IPM and ICE
Personal Skills
Essential
- Clear verbal and written communication
- Able to form and maintain excellent professional relationships with all members of the multi-professional team including staff from other wards or hospitals
- Responds appropriately to unexpected demands with politeness and consideration for patients and staff
Desirable
- Able to work flexibly to meet the demands of the role
Other
Essential
- Open/Reflective/Warm
- Reliable, Adaptable and Dependable
Person Specification
Qualifications
Essential
- GCSE or equivalent level including Maths and English (Grade A-C)
- NVQ level 4/NVQ Level 3 plus additional training to diploma level
- Foundation degree level training or equivalent
Desirable
- Evidence of continued professional development and willingness to undertake learning and development courses
- Willingness to undertake Macmillan training where appropriate.
Experience
Essential
- Experience of working in the NHS
- Experience of working within multi-professional teams
- Experience of co-ordinating patient workload
- Able to work with minimal supervision
- Relevant health or social care experience at AFC Band 3 or equivalent
Desirable
- Experience of working with cancer patients
- Experience of coaching/teaching patients and carers
Knowledge
Essential
- Good knowledge of and experience in the use of computers
- Good understanding of person-centred care
- Effective organisation skills
Desirable
- Knowledge of relevant cancer treatments, interventions and terminology
- Experience with using Viper, Mediviewer, IPM and ICE
Personal Skills
Essential
- Clear verbal and written communication
- Able to form and maintain excellent professional relationships with all members of the multi-professional team including staff from other wards or hospitals
- Responds appropriately to unexpected demands with politeness and consideration for patients and staff
Desirable
- Able to work flexibly to meet the demands of the role
Other
Essential
- Open/Reflective/Warm
- Reliable, Adaptable and Dependable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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