Job summary
As a Volunteer Projects Coordinator, you will be responsible for running of the Blossom Volunteer Service which supports patients receiving end of life care and their families at both the Bedford and Luton and Dunstable Hospitals . This includes recruitment, training and co-ordinating the activity of volunteers, working collaboratively with nursing teams across the hospital, to ensure we deliver a high quality service to enhance patient, family and staff experience.
This role will suit an individual with a passion for volunteering, a good understanding of recruitment and relationship management, exceptional interpersonal, emotional intelligence and communication skills, and a compassionate and sensitive approach to the needs of those in the last few days or hours of life. You will embody the Trust values, including inclusivity and valuing everyone in need of support from the diverse communities our hospitals serve.
You must be flexible and hold a full UK Driving Licence with access to a vehicle to enable attendance at both hospitals and community events.
Please note: This role is not eligible for Visa application support or sponsorship.
Main duties of the job
Building and maintaining strong relationships with volunteers and stakeholders, networking across a wide range of services
Experience of supervising and motivating volunteers, and supporting their wellbeing.
Ability to deliver volunteer training, community talks and presentations.
High level of relationship skills: empathy; caring; acceptance; mutual affirmation; supportive and can give constructive feedback
Ability to support fundraising and donations
Good IT skills including the use of Microsoft Office applications.
Excellent written and oral communication skills, including creation of impactful content for social media, web-based platforms and publications.
Excellent organisational skills and attention to detail, with the ability to prioritise own workload and work autonomously and as part of a team
Lateral thinking and problem-solving skills and the ability to adapt to changing and emerging needs,
Experience of data collection, administration and recording procedures, use of a bespoke database, production of reports.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job
Job description
Job responsibilities
In conjunction with Voluntary Services Team (as required), facilitate the recruitment of volunteers and related administrative processes including interview and selection.
Work collaboratively with stakeholders, building good working relationships to enhance project delivery and ensure smooth running of the service.
Organisevolunteer training and ensure that all mandatory requirements are met and regularly updated. Deliver awareness sessions to staff groups,
Provide regular contact and support to volunteers to encourage motivation and loyalty and ensure that their role is valued, including 1:1s, team meetings, socials twice a year
Manage and act on calls to the Blossom (or other project) telephones, and Blossom Service referrals.
Align the Blossom Service and Volunteer involvement to the Trusts key objectives around end of life care and best practice in the care of palliative / end of life care patients and their families.
Promote the recognition of the Blossom brand as a symbol for patients in the last few days and hours of life across all wards in the Trust and in the community.
Liaise with ward staff, Palliative Care team and Palliative Care Link Practitioners to match Blossom volunteers with patients needs, to include patients identified as being acutely unwell and in need of additional support.
Source and purchase merchandise to support the delivery of the Blossom Project and ensure wards have the required merchandise to create awareness and to promote a compassionate environment.
Work collaboratively with Chaplaincy team to provide pastoral support and supervision for Blossom volunteers, including regular feedback.
MANAGEMENT RESPONSIBILITIES:
Coordinate and create a weekly rota for volunteers involved in projects.
Contribute to the development of outcome measures to assist service evaluation and annual review, to include surveys of stakeholders.
Maintain accurate data collection utilising IQVIA and Microsoft Office software to analyse information and produce reports on service activity and performance to be delivered to a variety of stakeholders.
Create and submit internal reports to the Voluntary Services Manager for submission to the Board and the Charitable Funds Committee and Palliative Care.
Work with the communications team to ensure continual promotion/visibility of the project and sharing of feedback, specifically across social media, our website and internal and external publications.
Co-ordinate and manage external functions and fundraising to include promotion of projects and Thank You Events. To include selection and booking of appropriate venues.
Support internal fundraising from ward/department areas.
Provide post-visit support to Blossom volunteers, ensuring sensitive information and conversations are managed appropriately and with kindness and compassion.
With support from the Voluntary Services Manager, and Palliative Care teams if required, address initial stages of conflict, grievances and complaints as appropriate and progress if required with the support of the Community Engagement and Voluntary Services Manager in alignment with the Volunteer Policy Problem Solving Procedure.
Identify and enable project development across sites and within the community.
Keeping continually abreast of national developments and ensuring networking and sharing of best practice with external counterparts providing end of life support.
FINANCIAL MANAGEMENT
In conjunction with The Charity, Voluntary Services Team and Palliative Care Team explore funding streams to develop and further support projects to include end of life patients and their families and for the acquisition of Blossom Service merchandise.
Build and nurture the relationships with donors to ensure their continued support.
Manage project donations to include appropriate recording of income and gifts in kind, liaising with Financial Services as required.
Job description
Job responsibilities
In conjunction with Voluntary Services Team (as required), facilitate the recruitment of volunteers and related administrative processes including interview and selection.
Work collaboratively with stakeholders, building good working relationships to enhance project delivery and ensure smooth running of the service.
Organisevolunteer training and ensure that all mandatory requirements are met and regularly updated. Deliver awareness sessions to staff groups,
Provide regular contact and support to volunteers to encourage motivation and loyalty and ensure that their role is valued, including 1:1s, team meetings, socials twice a year
Manage and act on calls to the Blossom (or other project) telephones, and Blossom Service referrals.
Align the Blossom Service and Volunteer involvement to the Trusts key objectives around end of life care and best practice in the care of palliative / end of life care patients and their families.
Promote the recognition of the Blossom brand as a symbol for patients in the last few days and hours of life across all wards in the Trust and in the community.
Liaise with ward staff, Palliative Care team and Palliative Care Link Practitioners to match Blossom volunteers with patients needs, to include patients identified as being acutely unwell and in need of additional support.
Source and purchase merchandise to support the delivery of the Blossom Project and ensure wards have the required merchandise to create awareness and to promote a compassionate environment.
Work collaboratively with Chaplaincy team to provide pastoral support and supervision for Blossom volunteers, including regular feedback.
MANAGEMENT RESPONSIBILITIES:
Coordinate and create a weekly rota for volunteers involved in projects.
Contribute to the development of outcome measures to assist service evaluation and annual review, to include surveys of stakeholders.
Maintain accurate data collection utilising IQVIA and Microsoft Office software to analyse information and produce reports on service activity and performance to be delivered to a variety of stakeholders.
Create and submit internal reports to the Voluntary Services Manager for submission to the Board and the Charitable Funds Committee and Palliative Care.
Work with the communications team to ensure continual promotion/visibility of the project and sharing of feedback, specifically across social media, our website and internal and external publications.
Co-ordinate and manage external functions and fundraising to include promotion of projects and Thank You Events. To include selection and booking of appropriate venues.
Support internal fundraising from ward/department areas.
Provide post-visit support to Blossom volunteers, ensuring sensitive information and conversations are managed appropriately and with kindness and compassion.
With support from the Voluntary Services Manager, and Palliative Care teams if required, address initial stages of conflict, grievances and complaints as appropriate and progress if required with the support of the Community Engagement and Voluntary Services Manager in alignment with the Volunteer Policy Problem Solving Procedure.
Identify and enable project development across sites and within the community.
Keeping continually abreast of national developments and ensuring networking and sharing of best practice with external counterparts providing end of life support.
FINANCIAL MANAGEMENT
In conjunction with The Charity, Voluntary Services Team and Palliative Care Team explore funding streams to develop and further support projects to include end of life patients and their families and for the acquisition of Blossom Service merchandise.
Build and nurture the relationships with donors to ensure their continued support.
Manage project donations to include appropriate recording of income and gifts in kind, liaising with Financial Services as required.
Person Specification
Qualifications
Essential
- Maths and English GCSE
- Full driving licence and access to a vehicle
- Demonstrates knowledge of Microsoft packages including Word, Excel and Powerpoint
Desirable
- Project Management Qualification
Experience
Essential
- Experience managing and recruiting volunteers
- Experience developing and delivering training
- Ability to create social media, web and publication content
- Experience working with sick and dying patients
- Good admin and accurate record keeping skills
- Event management experience
- Ability to use a CRM Database, manipulate date and provide reports
Desirable
- Experience engaging with community groups and a range of stakeholders
- Ability to manage conflict resolution
- Fundraising and financial management experience
Knowledge
Essential
- Understanding of confidentiality, infection control and hospital policies
- Excellent communication and presentation skills
Personal Skills
Essential
- High level of emotional intelligence, empathy and excellent interpersonal skills
- Ability to work independently or as part of a team
- Aware of gaps in knowledge ad willing to seek help
Desirable
- Positive and proactive, willingness to learn
Person Specification
Qualifications
Essential
- Maths and English GCSE
- Full driving licence and access to a vehicle
- Demonstrates knowledge of Microsoft packages including Word, Excel and Powerpoint
Desirable
- Project Management Qualification
Experience
Essential
- Experience managing and recruiting volunteers
- Experience developing and delivering training
- Ability to create social media, web and publication content
- Experience working with sick and dying patients
- Good admin and accurate record keeping skills
- Event management experience
- Ability to use a CRM Database, manipulate date and provide reports
Desirable
- Experience engaging with community groups and a range of stakeholders
- Ability to manage conflict resolution
- Fundraising and financial management experience
Knowledge
Essential
- Understanding of confidentiality, infection control and hospital policies
- Excellent communication and presentation skills
Personal Skills
Essential
- High level of emotional intelligence, empathy and excellent interpersonal skills
- Ability to work independently or as part of a team
- Aware of gaps in knowledge ad willing to seek help
Desirable
- Positive and proactive, willingness to learn
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
.png){kind=logo}
