Emergency Department Flow Coordinator

Job description

Job responsibilities

Work within the Emergency Department (ED) to help meet performance targets, ensuring patient flow is maintained and delays are escalated promptly to the Nurse in Charge, CIC/EPIC, Service Manager and Matron.

Monitor admission activity and escalate appropriately when trigger points are reached.

Support the completion of actions and delivery of outcomes identified during operational flow meetings within agreed timeframes.

Record breach reasons for patients exceeding the four-hour target accurately and promptly.

Maintain confidentiality and security of all patient records, adhering to Trust information governance policies.

Communication and Liaison

Maintain clear communication and close liaison with clinical colleagues, including Shift Leads, Service Managers, ED Consultants, the Clinical Site Management Team, on-call staff, and speciality teams.

Alert relevant staff to patients approaching the four-hour target to ensure compliance with national standards.

Ensure compliance with the Trusts escalation procedures, informing senior personnel of the current operational position and actions taken.

Liaise with pharmacists and pharmacy technicians to ensure timely provision of TTO (To Take Out) medications.

Communicate effectively with patients, relatives, and carers, keeping them informed of discharge plans and ensuring a positive patient experience.

Patient Discharge Coordination

Support the discharge process by arranging and booking hospital or ambulance transport in line with Trust policy.

Liaise with the Integrated Discharge Team, Community Matrons, District Nurses, CRT, and other external partners to ensure appropriate referrals are made.

Ensure TTOs and discharge letters are completed in a timely manner by relevant MDT members.

Identify and escalate any factors delaying discharge or transfer

Operational Support and Organisation

Assist in coordinating patient movements, investigations, and interventions to minimise delays in care and optimise patient flow.

Direct patients and visitors to appropriate areas, arranging assistance as required.

Check and respond to emails daily to remain informed of departmental and Trust-wide updates.

Actively contribute to major incident responses, following the Trusts major incident plan.

Undertake any other duties commensurate with the role as required by the Operational Managers

Person Specification

Qualifications

Essential

• Experience in primary care/NHS/caring profession
• Computer literate
• GCSE English or equivalent
• Experience to diploma level equivalent

Desirable

• Maths GCSE Equivalent or above

Experience

Essential

• Experience in using clinical software
• Experience of dealing with the Public/Customer service experience
• Ability to work in a changing environment and work under pressure

Desirable

• Experience in primary care/NHS/caring profession
• Experience in using clinical software (Symphony/Nervecentre/PIMS/ ICE/ Viper)

Knowledge

Essential

• Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
• Excellent keyboard / IT skills ensuring accuracy
• Highly developed prioritisation skills
• Good time management skills
• Ability to deal professionally with enquiries from staff, Patients and Visitors
• Confidentiality and tact necessary for dealing with people at all levels, and the most complex and sensitive information
• Ability to pay attention to detail where there are predictable interruptions to the work pattern
• Ability to deal with stressful situations and sensitive issues
• Ability to work under pressure whist meeting deadlines and adapt to changes in demand and workload

Personal Skills

Essential

• Ability to work within a multi-disciplinary management team
• Experience of dealing with members of the public
• Work effectively and flexibly as part of a team to meet the needs of the services
• Confident in dealing with people at all levels
• Must be able to demonstrate an understanding of equality and diversity
• Mature open and flexible approach to work
• Demonstrates care and compassion
• Good inter-personal and communication skills
• Good organisational skills
• Team Player
• Conscientious
• Demonstrates reliability, motivation and commitment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Luton and Dunstable University Hospital

Lewsey Road

Luton

LU4 0DZ

Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)