Bedfordshire Hospitals NHS Foundation Trust

Community Hub Admin Clerk (BANK)

The closing date is 09 October 2025

Job summary

To provide prompt and professional administrative support to the Maternity Community Hubs, in line with office procedures, contributing to the overall efficient and effective clerical duties supporting the Community Midwifery Hubs.

To provide an essential support service to the efficient running of the Community Hub. The post holder must have the ability to work as part of a team as well as being able to work on own initiative. The post holder must have computer skills, be able to communicate effectively and work well under pressure. The highest standard of data quality input is required at all times.

To liaise with and offer support to the Community Midwives, Midwifery Leads, to ensure all tasks are carried out in a prompt and efficient manner, within the given timeframe, with patient care at the forefront.

A willingness to support Community Midwives within the Department is essential as there will be the need to support different areas within the Community Hub during busy periods, as and when required.

Community Hub locations where this role will be based at:

Stotfold Children's Centre - Rook Tree Lane, Stotfold, Hitchin SG5 4DL

Queens Park Family Hub - Marlborough Road, Bedford MK40 4LE

Pine Cones Family Hub - Slade Walk, Bedford MK41 7SA

The post holder will be expected to travel to / be based at one or more of the Community Hub locations.

Main duties of the job

o Meet and greet patientso Register patients onto IPM/CMIS system ensuring all data is accurate at all times.o Liaise with Community Midwives, Midwives and other agencies to maintain data quality of referrals entered onto IPM.o Book new appointments in accordance with Community Midwifes decision. This may include contacting patients by telephone if short notice booking or rescheduling.o Book follow up appointments from clinic, as per gestational/clinical need.o Deal with patient queries in regards to new and follow up appointments.o Working in a team where there will be little or no supervision at times.o To operate multiple computer systems, for example, CMIS, ICE, iPM and Mediviewer.o Inputting patient details and accurate medical information onto the systems.o Updating patient details on all systems as and when required.o Answer telephone calls and take messages to give to Midwives

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

Date posted

25 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pa

Contract

Bank

Working pattern

Full-time, Part-time

Reference number

418-BANK4962-CW

Job locations

Bedford Hospital

Bedford

MK42 9DJ

Job description

Job responsibilities

To cross cover sickness and annual leave in neighbouring Community Hubs when required. Be responsive and helpful at all times to support the smooth running of the service. Have an excellent telephone manner to ensure clear and concise information is exchanged to patients and staff. To undertake any additional ad hoc duties as required.

For more information please see the Job description & Personal Specification attached to this job advert.

Job description

Job responsibilities

For more information please see the Job description & Personal Specification attached to this job advert.

Person Specification

Qualifications

Essential

Good standard of general education, including English and Maths GCSE

Experience

Essential

Experience of working in a healthcare environment
Previous experience of filing and general administration work
Experience of working in an environment dealing with highly confidential information
Understanding of confidentiality requirements
Experience in team working

Desirable

NHS experience
Experience using of CMIS, iPM and ICE

Personal Skills

Essential

Excellent communication skills - written and verbal
A willingness to be flexible in your working day
Good organisational skills
Ability to do a variety of tasks and work well with others, as well as ability to work alone
Work well under pressure
Ability to file alphabetically and numerically
Computer skills e.g. word, excel and outlook
Telephone skills

Other

Essential

Reliable, adaptable and dependable

Person Specification

Qualifications

Essential

Good standard of general education, including English and Maths GCSE

Experience

Essential

Experience of working in a healthcare environment
Previous experience of filing and general administration work
Experience of working in an environment dealing with highly confidential information
Understanding of confidentiality requirements
Experience in team working

Desirable

NHS experience
Experience using of CMIS, iPM and ICE

Personal Skills

Essential

Excellent communication skills - written and verbal
A willingness to be flexible in your working day
Good organisational skills
Ability to do a variety of tasks and work well with others, as well as ability to work alone
Work well under pressure
Ability to file alphabetically and numerically
Computer skills e.g. word, excel and outlook
Telephone skills

Other

Essential

Reliable, adaptable and dependable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Bedford Hospital

Bedford

MK42 9DJ

Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)

Employer details

Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Bedford Hospital

Bedford

MK42 9DJ

Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)