Job summary
An exciting opportunity has arisen within the established Orthodontic Department for an experienced administrator. The ideal candidate will possess excellent communication skills, with the ability to effectively manage telephone calls and face-to-face enquiries from the public. The ability to remain calm under pressure is essential in this role.
You should have a good standard of education, excellent keyboard skills, and be an effective team player, working collaboratively with colleagues to support the smooth running of the service.
Main duties of the job
To provide a professional and efficient administrative support for the Orthodontic department. Contributing to the overall efficient and effective running of the department, providing quality customer service to patients, visitors, and members of MDT.
To provide a courteous service to patients and clinicians in line with department procedures. To manage the booking of appointments, resolving a variety of enquiries, updating theatre information and patient records.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.
You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.
All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.
Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.
Job description
Job responsibilities
1. To print clinic lists for all clinical staff on a daily basis, to ensure the smooth running of the clinic.
2. To prepare Orthodontic trays for daily clinics
3. To review Orthodontic clinics appointments, ensuring they have been booked appropriately
4. To liaise with Consultants, Secretaries, Dental Laboratory, Imaging and Main Theatres where necessary.
5. To check and maintain stock levels for the department (non-stock items) and place orders as required.
6. To deal with all patient enquires, rescheduling of appointments etc. ensuring calls are answered in a timely manner.
7. To clear down messages left on department voicemail, ensuring all requests are completed efficiently
8. To ensure all relevant patient information is recorded or updated on the IPM system.
9. To comply with trust and department policies and procedures.
10. To support with the training of new staff members in relation to administration
Job description
Job responsibilities
1. To print clinic lists for all clinical staff on a daily basis, to ensure the smooth running of the clinic.
2. To prepare Orthodontic trays for daily clinics
3. To review Orthodontic clinics appointments, ensuring they have been booked appropriately
4. To liaise with Consultants, Secretaries, Dental Laboratory, Imaging and Main Theatres where necessary.
5. To check and maintain stock levels for the department (non-stock items) and place orders as required.
6. To deal with all patient enquires, rescheduling of appointments etc. ensuring calls are answered in a timely manner.
7. To clear down messages left on department voicemail, ensuring all requests are completed efficiently
8. To ensure all relevant patient information is recorded or updated on the IPM system.
9. To comply with trust and department policies and procedures.
10. To support with the training of new staff members in relation to administration
Person Specification
Qualifications
Essential
- Good GCSE (or equivalent) English Language and Maths (Grade C or above)
Experience
Essential
- oMinimum of 6 months clerical experience
- oExperience using IT packages
Desirable
- oKnowledge of IPM, Evolve or equivalent
Knowledge
Essential
- oGood written & verbal communication skills
- oUnderstanding of confidentiality
- oAbility to work as part of a team
- oWorks well under pressure
Person Specification
Qualifications
Essential
- Good GCSE (or equivalent) English Language and Maths (Grade C or above)
Experience
Essential
- oMinimum of 6 months clerical experience
- oExperience using IT packages
Desirable
- oKnowledge of IPM, Evolve or equivalent
Knowledge
Essential
- oGood written & verbal communication skills
- oUnderstanding of confidentiality
- oAbility to work as part of a team
- oWorks well under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
