Administrative Officer – Sickle Cell Service
The closing date is 24 July 2025
Job summary
Provisional Interview Date 29th July 2025 ( virtually) : Likely PM slots
Expected start : Approximately September/October 2025
The post holder will provide comprehensive administrative support to the Sickle Cell Service at Luton and Dunstable Hospital. The role will involve managing patient information systems, coordinating appointments, supporting service audits and clinics, liaising with internal and external healthcare professionals, and ensuring smooth day-to-day running of administrative processes. The post holder will act as a key point of contact for patients, families, and multidisciplinary teams, demonstrating sensitivity, confidentiality, and professionalism at all times.
Main duties of the job
KEY RESPONSIBILITIES
1. Administrative SupportProvide day-to-day administrative support to the Sickle Cell team including Specialist Nurses, Consultants, and other allied health professionals.
Maintain accurate and up-to-date records on hospital systems (e.g., EVOLE, Bighand).
Schedule, coordinate and confirm appointments, follow-up clinics, annual reviews and MDT meetings.
Type and distribute clinic letters, reports and care plans using Trust-approved templates.
Liaise with interpreters and patient transport services as required.
Maintain filing systems (both digital and paper) in accordance with Trust protocols and GDPR.
2. Patient-Facing Support
Be a first point of contact for patient enquiries (phone, email, or face-to-face) and provide reassurance and support, escalating concerns to clinical staff where appropriate.
Support the delivery of high-quality patient care by helping coordinate patient education sessions, group activities or community engagement initiatives.
Manage patient satisfaction surveys and assist with patient feedback collection as part of service improvement.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job
Details
Date posted
11 July 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year pa pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
418-MED1973-EH
Job locations
Luton & Dunstable Hospital
Lewsley Road
Luton
LU4 0DZ
Employer details
Employer name
Bedfordshire Hospitals NHS Foundation Trust
Address
Luton & Dunstable Hospital
Lewsley Road
Luton
LU4 0DZ
Employer's website
https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
Bedfordshire Hospitals NHS Foundation Trust's privacy notice (opens in a new tab)