Job summary
An exciting post has become available at Bedford Hospital - Endoscopy Department. This post is to support the Endoscopy Operational Compliance Manager with the management and smooth running of all Endoscopy Waiting lists, including pre assessment clinics, and ensuring the achievement of national and local targets. Amongst other tasks - you will be responsible for the safe and timely booking of the patients for their Procedure, which includes arranging Pre Assessment clinics.
Main duties of the job
To provide an efficient booking service for the patient, to support the patient journey including patient choice.
Prompt and accurate input of patient details to the waiting lists and booking of patients on the reporting tool.
Ability to demonstrate excellent team working skills
Ability to demonstrate integrity and sound judgement when dealing with sensitive and confidential Issues
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.
Our Values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Job description
Job responsibilities
This post is to support the Endoscopy Operational Compliance Manager with the management and smooth running of all Endoscopy Waiting list including pre assessment clinics ensuring achievement of national and local targets. To be responsible for the safe and timely booking of the patient for their Procedure, which includes arranging Pre Assessment clinics.
- To provide an efficient booking service for the patient to support the patient journey including patient choice.
- Prompt and accurate input of patient details to the waiting lists and booking of patients on the reporting tool.
- Ability to demonstrate excellent team working skills
- Ability to demonstrate integrity sound judgement when dealing with sensitive and confidential Issues
- Key Responsibilities
- To prioritise and efficiently organise the clerical team's workload on a daily basis to ensure all tasks are completed in a timely manner.
- Assist the Endoscopy Operational Compliance Manager in organising the rostering and booking appropriate staff
- Taking meeting minutes.
- Urgent RAS pathway
- Attend relevant MDT meetings
- To independently prioritise and manage own workload to ensure an efficient service is provided, being flexible and adaptable to change.
- Assist the Endoscopy Operational Compliance Manager with consultant sessions, opening up clinics on appropriate software.
- Attend morning admin huddles.
- Facilitate appraisals and interviews for admin.
- To be responsible for ensuring that if patients cancel their appointments, the vacant slot is efficiently being offered to another patient.
- To liaise with GP practices and patients as necessary to obtain all relevant and accurate data if it differs from the Hospital PIMS system.
- Monitor all call backs, making sure they are validated and that the patients receive an appropriate appointment date.
- To provide cover within the team when necessary during annual leave or sickness
- To be proficient on reception, to include all reception duties.
- Ensuring all clerical areas are being topped with relevant stationary equipment
- To ensure that office protocol and procedures are established, maintained and reviewed appropriately. Adhering to trust policies and procedures
- Supervising the clerical team Being the first port of call.
- Supervising the Capsule sponge and pillcam service (cross site)
- To resolve straight forward and complex enquiries from patients. To give advice, reassurance to patient, carers and relatives who have concerns regarding appointments or procedures.
- Liaise with the Endoscopy lead nurse if a patient needs to come into hospital at the discretion of a consultant. Ensuring all relevant staff, wards and departments are notified.
- To take incoming telephone calls ensuring they are dealt with in a courteous and sensitive manner with due regard for confidentiality.
- Delegate daily checks to the clerical team
- Ensure correct data regarding clinics is recorded for the organisation.
- To be the first point of contact for staff using own initiative and decision making skills to deal with complex situations without involving the Endoscopy Lead Nurse
- To communicate effectively with medical professionals at all levels and the general public using experience and judgement
- To use experience and judgement to escalate any relevant information or issues to the Endoscopy Operational Compliance Manager
- To be proficient in the use of spreadsheets and databases. Keeping information updated.
- Be part of a team to carry out ad hoc audits and surveys
- To monitor Trust systems and ensure that test results are acted upon in a timely manner.
- Audio typing of letters to patients as dictated by the Straight to Test nurses.
- To be responsible for typing patient and professional correspondence from the triage clinics and results of diagnostic tests.
- To be proficient in the use of spreadsheets and databases. Keeping information updated.
Job description
Job responsibilities
This post is to support the Endoscopy Operational Compliance Manager with the management and smooth running of all Endoscopy Waiting list including pre assessment clinics ensuring achievement of national and local targets. To be responsible for the safe and timely booking of the patient for their Procedure, which includes arranging Pre Assessment clinics.
- To provide an efficient booking service for the patient to support the patient journey including patient choice.
- Prompt and accurate input of patient details to the waiting lists and booking of patients on the reporting tool.
- Ability to demonstrate excellent team working skills
- Ability to demonstrate integrity sound judgement when dealing with sensitive and confidential Issues
- Key Responsibilities
- To prioritise and efficiently organise the clerical team's workload on a daily basis to ensure all tasks are completed in a timely manner.
- Assist the Endoscopy Operational Compliance Manager in organising the rostering and booking appropriate staff
- Taking meeting minutes.
- Urgent RAS pathway
- Attend relevant MDT meetings
- To independently prioritise and manage own workload to ensure an efficient service is provided, being flexible and adaptable to change.
- Assist the Endoscopy Operational Compliance Manager with consultant sessions, opening up clinics on appropriate software.
- Attend morning admin huddles.
- Facilitate appraisals and interviews for admin.
- To be responsible for ensuring that if patients cancel their appointments, the vacant slot is efficiently being offered to another patient.
- To liaise with GP practices and patients as necessary to obtain all relevant and accurate data if it differs from the Hospital PIMS system.
- Monitor all call backs, making sure they are validated and that the patients receive an appropriate appointment date.
- To provide cover within the team when necessary during annual leave or sickness
- To be proficient on reception, to include all reception duties.
- Ensuring all clerical areas are being topped with relevant stationary equipment
- To ensure that office protocol and procedures are established, maintained and reviewed appropriately. Adhering to trust policies and procedures
- Supervising the clerical team Being the first port of call.
- Supervising the Capsule sponge and pillcam service (cross site)
- To resolve straight forward and complex enquiries from patients. To give advice, reassurance to patient, carers and relatives who have concerns regarding appointments or procedures.
- Liaise with the Endoscopy lead nurse if a patient needs to come into hospital at the discretion of a consultant. Ensuring all relevant staff, wards and departments are notified.
- To take incoming telephone calls ensuring they are dealt with in a courteous and sensitive manner with due regard for confidentiality.
- Delegate daily checks to the clerical team
- Ensure correct data regarding clinics is recorded for the organisation.
- To be the first point of contact for staff using own initiative and decision making skills to deal with complex situations without involving the Endoscopy Lead Nurse
- To communicate effectively with medical professionals at all levels and the general public using experience and judgement
- To use experience and judgement to escalate any relevant information or issues to the Endoscopy Operational Compliance Manager
- To be proficient in the use of spreadsheets and databases. Keeping information updated.
- Be part of a team to carry out ad hoc audits and surveys
- To monitor Trust systems and ensure that test results are acted upon in a timely manner.
- Audio typing of letters to patients as dictated by the Straight to Test nurses.
- To be responsible for typing patient and professional correspondence from the triage clinics and results of diagnostic tests.
- To be proficient in the use of spreadsheets and databases. Keeping information updated.
Person Specification
Qualifications
Essential
- oGood Standard of Education (equivalent GCSE maths/English)
- oEvidence of further education (diploma, NVQ 3 or acquired through training experience to NVQ level equivalent 3)
Desirable
- oECDL (or equivalent experience)
- oDatabase/audit skills Qualification
- oLeadership Course
Experience
Essential
- oExperience of admin/clerical roles
- oExperience of working with NHS Waiting Lists
- oCustomer care experience
- oWorking on your own initiative
- oEvidence of Leading a team
Desirable
- oKnowledge of electronic reporting scheduling system
Knowledge
Essential
- oOrganisational skills and the ability to work independently and effectively within a management structure
- oAbility to prioritise and manage own workload
- oExcellent interpersonal skills and communication skills, both written and verbal
- oExcellent telephone manner
- oGood IT and Keyboard skills
- oUnderstanding of waiting list management systems and knowledge of patient record systems
- oIn depth relevant knowledge and awareness of specific practices related to Endoscopy
- oAwareness of confidentiality issues
Personal Skills
Essential
- oOpen/Reflective/Warm
- oEnthusiastic and self-aware
- oCreative and Flexible
- oTeam focused
- oReliable, Adaptable and Dependable
- oAble to work under pressure
Person Specification
Qualifications
Essential
- oGood Standard of Education (equivalent GCSE maths/English)
- oEvidence of further education (diploma, NVQ 3 or acquired through training experience to NVQ level equivalent 3)
Desirable
- oECDL (or equivalent experience)
- oDatabase/audit skills Qualification
- oLeadership Course
Experience
Essential
- oExperience of admin/clerical roles
- oExperience of working with NHS Waiting Lists
- oCustomer care experience
- oWorking on your own initiative
- oEvidence of Leading a team
Desirable
- oKnowledge of electronic reporting scheduling system
Knowledge
Essential
- oOrganisational skills and the ability to work independently and effectively within a management structure
- oAbility to prioritise and manage own workload
- oExcellent interpersonal skills and communication skills, both written and verbal
- oExcellent telephone manner
- oGood IT and Keyboard skills
- oUnderstanding of waiting list management systems and knowledge of patient record systems
- oIn depth relevant knowledge and awareness of specific practices related to Endoscopy
- oAwareness of confidentiality issues
Personal Skills
Essential
- oOpen/Reflective/Warm
- oEnthusiastic and self-aware
- oCreative and Flexible
- oTeam focused
- oReliable, Adaptable and Dependable
- oAble to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
