Job summary
Previous applicants need not apply
An exciting opportunity has arisen for a Ward Clerk at Bedford Hospital.The post will be an agile role working across the different wards within our department to suit the needs of the Trust. You will have interaction with patients and relatives as well as staff based at Bedford Hospital. You will be an organised, efficient and motivated individual who is trustworthy and reliable. You must be able to be adaptable within your work role to support the team in all aspects of ward administrative cover.This is an exciting team that will give you the opportunity to grow and develop. The team consists of ward clerks and receptionists that work together sharing their knowledge and experience.
Although we have a very strong learning and development function, we appreciate you will need to have acquired some skills and experience from your career in order for your time with us to be a real success. These can be found in the Person and Job Description attachment on NHS Jobs.
However we have highlighted some of them below.Educated to GSCE standard or equivalentExperience of working in a customer facing/reception roleExperience of using IT package
Main duties of the job
An exciting opportunity has arisen for a ward clerk at Bedford Hospital.
- To provide both a front line clerical service to clinical staff within the ward whilst also providing "front door" style support to patients and relatives during visits.
- The post holder will also be responsible for ensuring accurate and timely inputting of patient level data into the relevant clinical systems for the capturing of admission, discharge and transfer of patients. This is to be done whilst also strictly adhering to trust data quality, health records and information governance policies.
- It is expected that the post-holder will manage their workload in an effective and efficient way and have a flexible approach to covering various wards and the role as it continues to develop with the ever changing needs of the business.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.
You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.
We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.
All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.
Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.
Job description
Job responsibilities
The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities.
1. Covering a range of shift patterns, wards and sites as required by the service, ward clerks will provide a consistent and robust administrative support on inpatient wards ensuring all standard clerking duties as documented in the ward clerk standard operating procedures are fulfilled.
2. Work to the agreed KPIs for Trust ward clerks for the purpose of quality and performance monitored against key organisational objectives.
3. All ward clerks will be expected to prioritise their work load effectively to meet the demands of the role.
4. As the first point of contact, courteously and efficiently receive all face to face and telephone enquiries from staff, patients, carers and external agencies in relation to hospital admissions, appointments and general enquiries, ensuring that accurate records, both manual and electronic,are maintained and appropriate action is taken in a timely manner.
5. Provides a front door meet and greet service, answers the telephone and deals with enquiries from hospital staff and the public concerning admission, transfer and discharge of patients. Ensuring correct information is made available, recorded or passed on to the relevant patient ormember of staff.
Job description
Job responsibilities
The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities.
1. Covering a range of shift patterns, wards and sites as required by the service, ward clerks will provide a consistent and robust administrative support on inpatient wards ensuring all standard clerking duties as documented in the ward clerk standard operating procedures are fulfilled.
2. Work to the agreed KPIs for Trust ward clerks for the purpose of quality and performance monitored against key organisational objectives.
3. All ward clerks will be expected to prioritise their work load effectively to meet the demands of the role.
4. As the first point of contact, courteously and efficiently receive all face to face and telephone enquiries from staff, patients, carers and external agencies in relation to hospital admissions, appointments and general enquiries, ensuring that accurate records, both manual and electronic,are maintained and appropriate action is taken in a timely manner.
5. Provides a front door meet and greet service, answers the telephone and deals with enquiries from hospital staff and the public concerning admission, transfer and discharge of patients. Ensuring correct information is made available, recorded or passed on to the relevant patient ormember of staff.
Person Specification
Qualifications
Essential
- English and Maths GCSE or Equivalent
Experience
Essential
- Working within agreed guidelines to set timescales
- Experience using IT Packages
- Working in a customer facing/reception role
- Ability to follow processes and procedures
Desirable
- Experience of working in an NHS administration setting
Personal Skills
Essential
- Good communications skills
- Excellent organisational skills
- Ability to work as part of a team
- Excellent attention to detail
Other
Essential
- Trustworthy, reliable and flexible
- Enthusiastic and self-aware
Knowledge
Essential
- Understanding of confidentiality
- Understanding of customer service
Desirable
- Hospital IT systems such as IPM, Extramed, Mediviewer
Person Specification
Qualifications
Essential
- English and Maths GCSE or Equivalent
Experience
Essential
- Working within agreed guidelines to set timescales
- Experience using IT Packages
- Working in a customer facing/reception role
- Ability to follow processes and procedures
Desirable
- Experience of working in an NHS administration setting
Personal Skills
Essential
- Good communications skills
- Excellent organisational skills
- Ability to work as part of a team
- Excellent attention to detail
Other
Essential
- Trustworthy, reliable and flexible
- Enthusiastic and self-aware
Knowledge
Essential
- Understanding of confidentiality
- Understanding of customer service
Desirable
- Hospital IT systems such as IPM, Extramed, Mediviewer
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
