Job summary
We have an exciting opportunity for somebody to join our integrated therapies admin team based at Bedford Hospital.
The post is 37.5 hours but we would consider candidates looking for 15 or 22.5 hours as a job share so please do apply if you are looing for full time or part time roles.
Main duties of the job
You will work in the therapies admin team to provide an admin support function for nutrition and dietetics, the lifestyle hub, physiotherapy and occupational therapy services. You will join the small but friendly team based in Beeden House at Bedford Hospital.
We are looking for somebody with previous experience working in an administrative role, preferably within healthcare or the NHS.
You will need good word processing skills, an excellent telephone manner and great communication skills. Experience using SystmOne or iPM would be an advantage.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.
You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.
We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.
All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.
Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.
Job description
Job responsibilities
The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities
1. To contribute to the day to day running of the therapies admin function.
2. To act as the point of access for patients, healthcare professionals and members of staff contacting the supported therapy services, ensuring enquiries are dealt with competently and in a polite and courteous manner and appropriate actions are taken.
3. To be responsible for the management of outpatient appointments for the supported therapy teams including cashing up clinics.
4. To occasionally deal with distressed individuals and adopt conflict resolution techniques to assist the individual with their concerns.
5. To use problem-solving skills to resolve issues that arise and escalate to the therapies admin team lead/senior administrative assistant where necessary.
Job description
Job responsibilities
The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities
1. To contribute to the day to day running of the therapies admin function.
2. To act as the point of access for patients, healthcare professionals and members of staff contacting the supported therapy services, ensuring enquiries are dealt with competently and in a polite and courteous manner and appropriate actions are taken.
3. To be responsible for the management of outpatient appointments for the supported therapy teams including cashing up clinics.
4. To occasionally deal with distressed individuals and adopt conflict resolution techniques to assist the individual with their concerns.
5. To use problem-solving skills to resolve issues that arise and escalate to the therapies admin team lead/senior administrative assistant where necessary.
Person Specification
Qualifications
Essential
- NVQ Level 2 or equivalent
Experience
Essential
- Experience working with the general public
- Experience working in an office environment
Desirable
- Experience of S1/iPM
- Experience working in healthcare
Knowledge
Essential
- Communication skills
- Team working
- Problem solving/initiative
- Organisational, prioritisation and time management skills
Person Specification
Qualifications
Essential
- NVQ Level 2 or equivalent
Experience
Essential
- Experience working with the general public
- Experience working in an office environment
Desirable
- Experience of S1/iPM
- Experience working in healthcare
Knowledge
Essential
- Communication skills
- Team working
- Problem solving/initiative
- Organisational, prioritisation and time management skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
