Job summary
We are looking for an enthusiastic and compassionate administrator to join our friendly team of nurses and secretaries. We are a very busy team caring for respiratory patients both in the hospital and at home. The successful candidate will need to be hard working and flexible and have an excellent telephone manner. A large part of this role will involve talking to patients / relatives on the phone They must be computer literate and have some audio typing skills.
Main duties of the job
The post will involve making clinic appointments, arranging home visits. Typing letters following clinics and visits. Answering the telephones, taking and relaying messages. Updating respiratory data bases.
The post involves in putting data for the national Asthma and COPD audits.
Ordering of stock and equipment
Photocopying
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.
Our Values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Job description
Job responsibilities
The post holder will be responsible for providing high standard/quality administrative and clerical services to the respiratory service. Book appointments for respiratory nurses. They will be a point of contact for department enquiries and act as a liaison officer between patients and clinical staff.
- Book appointments for respiratory patients.
- Contact point for enquiries from wards and internal departments.
- Check voicemail messages on a regular basis.
- Update nurse contacts on PIMS
- Type up medical records following visits / contacts with patients
- To act as a contact point for queries and enquiries.
- Input data for national asthma and COPD audit
- Ensure Data Quality standards are met and confidentiality is maintained at all times. Ensure the telephone is answered promptly and efficiently so that all calls are dealt with in a courteous and timely manner
- To develop a high standard knowledge of the PiMS system in order to understand the importance of the information being recorded.
- Good knowledge of e procurement and responsible for ordering stocks
Job description
Job responsibilities
The post holder will be responsible for providing high standard/quality administrative and clerical services to the respiratory service. Book appointments for respiratory nurses. They will be a point of contact for department enquiries and act as a liaison officer between patients and clinical staff.
- Book appointments for respiratory patients.
- Contact point for enquiries from wards and internal departments.
- Check voicemail messages on a regular basis.
- Update nurse contacts on PIMS
- Type up medical records following visits / contacts with patients
- To act as a contact point for queries and enquiries.
- Input data for national asthma and COPD audit
- Ensure Data Quality standards are met and confidentiality is maintained at all times. Ensure the telephone is answered promptly and efficiently so that all calls are dealt with in a courteous and timely manner
- To develop a high standard knowledge of the PiMS system in order to understand the importance of the information being recorded.
- Good knowledge of e procurement and responsible for ordering stocks
Person Specification
ESSENTIAL
Essential
- PREVIOUS ADMINISTRATIVE EXPERIENCE
- ORGANISATIONAL SKILLS
- GOOD STANDARD OF BASIC EDUCATION
- GOOD COMMUNICATION SKILLS
- TEAM WORKING
- ABLE TO USE INITIATIVE
- GOOD PERSONALITY
- ABLE TO WORK IN A MULTI DISCIPLINARY TEAM
Desirable
- EVIDENCE OF COMPUTER LITERACY
- FAMILIAR WITH PIMS
- AUDIO TYPING SKILLS
- NVQ 3 IN ADMINISTRATION
- EXPERIENCE IN NHS WORKING
ESSENTIAL AND DESIRABLE
Essential
- PREVIOUS ADMINISTRIVE EXPERIENCE
- TYPING SKILLS
- TEAM PLAYER
- GOOD BASIC EDUCATION
- GOOD PERSONALITY
Desirable
- AUDIO TYPING SKILLS
- COMPUTER LITERACY
- FAMILIAR WITH PIMS
- NVQ 3 IN ADMINISTRATION
- EXPERIENCE IN NHS WORKING
Desirable
Essential
Person Specification
ESSENTIAL
Essential
- PREVIOUS ADMINISTRATIVE EXPERIENCE
- ORGANISATIONAL SKILLS
- GOOD STANDARD OF BASIC EDUCATION
- GOOD COMMUNICATION SKILLS
- TEAM WORKING
- ABLE TO USE INITIATIVE
- GOOD PERSONALITY
- ABLE TO WORK IN A MULTI DISCIPLINARY TEAM
Desirable
- EVIDENCE OF COMPUTER LITERACY
- FAMILIAR WITH PIMS
- AUDIO TYPING SKILLS
- NVQ 3 IN ADMINISTRATION
- EXPERIENCE IN NHS WORKING
ESSENTIAL AND DESIRABLE
Essential
- PREVIOUS ADMINISTRIVE EXPERIENCE
- TYPING SKILLS
- TEAM PLAYER
- GOOD BASIC EDUCATION
- GOOD PERSONALITY
Desirable
- AUDIO TYPING SKILLS
- COMPUTER LITERACY
- FAMILIAR WITH PIMS
- NVQ 3 IN ADMINISTRATION
- EXPERIENCE IN NHS WORKING
Desirable
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
