Job summary
An exciting opportunity for a new Endoscopy receptionist.
The primary aim of the Endoscopy Unit is to provide a high quality, comprehensive endoscopy facility for all of our patients. We aim to ensure that the service offered allows for sufficient capacity and facilities to offer our patients timely and appropriate care.
Although we have a very strong learning and development function, we appreciate you will need to have acquired some skills and experience from your career that you will require in order for your time with us to be a real success.
- Experience of working on reception
- Knowledge of customer service
- Good standard of education
Main duties of the job
To undertake the role of unit receptionist by meeting and greeting patients and relatives. Ensuring that their stay is as comfortable as possible. To deal with telephone enquiries from patients and other hospital departments and to assist in the booked admissions initiative relating to Endoscopy. To undertake clerical duties, the preparation of patient's documentation and to use the computerised patient information system and assist with data collection as requested.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.
You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.
We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.
All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.
Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.
Job description
Job responsibilities
Meet and welcome patients and visitors to the unit and inform the appropriate unit nurse of their arrival.
Answer telephone and deal with enquiries both from clinical staff and the public concerning admission, transfer and discharge of patients. Ensuring correct information is made available, recorded or passed on to the relevant patient or member of staff.
Responsible for collating patients paperwork and scanning them into the hospital system.
Preparing patients documentation ready for their admission.
Clerical duties, associated with admission/discharge of patients using the patient information system, in line with agreed time scales and ensure that all data is entered accurately into the computer.
Ensure all follow up outpatient clinic appointments are sent to the relevant bookings administrator.
Ensure all procedure reports are sent to their general practitioner.
To assist with the collection of relevant data for audit and to collate this as required.
To have knowledge and experience of use of electronic scheduling systems or willingness to learn.
To follow set procedures for dealing with
- Patient confidentiality
- Special patients, e.g. prisoners
- Private property/valuables
- Deaths on the ward
- Referrals to other consultants
- To perform other duties as may be required by the Ward Manager or her deputy
- Liaise with estates or other department regarding repairs and routine maintenance of building and equipment
- Participate in patient/survey audit as required to meet trust quality standards
Job description
Job responsibilities
Meet and welcome patients and visitors to the unit and inform the appropriate unit nurse of their arrival.
Answer telephone and deal with enquiries both from clinical staff and the public concerning admission, transfer and discharge of patients. Ensuring correct information is made available, recorded or passed on to the relevant patient or member of staff.
Responsible for collating patients paperwork and scanning them into the hospital system.
Preparing patients documentation ready for their admission.
Clerical duties, associated with admission/discharge of patients using the patient information system, in line with agreed time scales and ensure that all data is entered accurately into the computer.
Ensure all follow up outpatient clinic appointments are sent to the relevant bookings administrator.
Ensure all procedure reports are sent to their general practitioner.
To assist with the collection of relevant data for audit and to collate this as required.
To have knowledge and experience of use of electronic scheduling systems or willingness to learn.
To follow set procedures for dealing with
- Patient confidentiality
- Special patients, e.g. prisoners
- Private property/valuables
- Deaths on the ward
- Referrals to other consultants
- To perform other duties as may be required by the Ward Manager or her deputy
- Liaise with estates or other department regarding repairs and routine maintenance of building and equipment
- Participate in patient/survey audit as required to meet trust quality standards
Person Specification
Qualifications
Essential
- Good standard of education (equivalent GCSE maths/english)
Desirable
- ECDL or equivalent experience
Experience
Essential
- Previous reception experience
- Experience of using PIMs system
- Customer Care experience
Desirable
- Experience of working within a care environment
Knowledge
Essential
- Organisational skills and the ability to work independently and effectively within a management structure
- Ability to prioritise and manage own workload
- Excellent interpersonal skills and communication skills both written and verbal
- Excellent telephone manner
- Good IT and keyboard skills
- Knowledge of patient record systems
- Awareness of confidentiality issues
Desirable
- Knowledge of electronic reporting scheduling system
Personal Skills
Essential
- Open/Reflective/Warm
- Enthusiastic and self aware
- Creative and Flexible
- Team focused
- Reliable, adaptable, dependable
- Able to work under pressure
Person Specification
Qualifications
Essential
- Good standard of education (equivalent GCSE maths/english)
Desirable
- ECDL or equivalent experience
Experience
Essential
- Previous reception experience
- Experience of using PIMs system
- Customer Care experience
Desirable
- Experience of working within a care environment
Knowledge
Essential
- Organisational skills and the ability to work independently and effectively within a management structure
- Ability to prioritise and manage own workload
- Excellent interpersonal skills and communication skills both written and verbal
- Excellent telephone manner
- Good IT and keyboard skills
- Knowledge of patient record systems
- Awareness of confidentiality issues
Desirable
- Knowledge of electronic reporting scheduling system
Personal Skills
Essential
- Open/Reflective/Warm
- Enthusiastic and self aware
- Creative and Flexible
- Team focused
- Reliable, adaptable, dependable
- Able to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
