Job summary
Reporting to Head of Information & Business Intelligence, this post holder will be required to support the senior management in all aspects of service delivery within the Information & Business Intelligence (IBI) function of the Trust to agreed quality standards.
A significant part of this role will be contributing to the development and implementation of effective performance measurement & improvement systems / processes in Clinical Service Lines (CSL), ensuring that these are sustained by high quality analysis and insights, to support the Trust's development as a clinically led organisation.
Main duties of the job
- The post holder will be an active partner developing effective strategic working relationships across the two hospital sites and contribute to all aspects of service delivery within the Information & BI function of the Trust.
- The post holder will support the delivery of a high quality performance reporting framework aligned to the clinical services delivery framework adopted by the Trust.
- The post holder will ensure that the contract, quality and performance analysis is carried out with constant awareness of customer needs, in order to give them the quickest answers to their questions and best value for money.
- The post holder will work collaboratively with all the stakeholders to aid the development of the Trust's Business Intelligence strategy in support of the delivery of strategic and operational ambitions, thereby, enabling informed decisions which improve patient experience, patient outcomes, quality, financial or service line performance.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.
Our Values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Job description
Job responsibilities
1. KEY RESPONSIBILITIES
Reporting and Analysis
- Develop and maintain new standard reports in response to both ad hoc and routine information queries requested from clinical and non-clinical managers, project leads and medical personnel across the two hospital sites and tailored to their specific needs.
- Present key sources of benchmarking information that will help the Boards and Service Lines understand their performance in relation to peers, and to provide ad hoc and regular analysis based on that benchmark information
- Provide analytical support to strategic projects relating to the assigned Service
Line(s). This involves the scoping, defining, extraction, quality assurance, and visualisation that can be used to drive these initiatives forward.
- Coordinating specification and prototyping of new routine BI reports, as agreed by the wider information department, based upon feedback from key staff to ensure that BI reports remain a useful management information resource.
Indicator Development
- Leading on and coordinating the specification of new performance indicators (including targets and trajectories) in response to changing requirements across the Trust and/or service line(s).
- Providing expert advice to Service Line teams and leadership on the construction of indicators according to team processes, including definitions, data sources and target and tolerance setting.
- Reviewing Service Line performance information and refining the indicator contents with the service managers and/or general managers.
Leadership
- Drive the engagement with the assigned Service Line(s), support them to define analytical work programmes and provide specialist advice on integrated reporting/BI solutions which allow rapid access to information.
- Provide guidance and support to other Analysts within the Information & BI function, sharing skills and knowledge (training where appropriate) to improve the teams efficiency.
- Promote the use of Service Line reports, performance packs & BI tools within the Trust and support colleagues in how they can be used to improve services.
- Represent the Information & BI function at internal and external meetings.
Activity, income, demand, capacity
- Act as the designated lead for the production of supporting data for accurate activity and capacity plans for their board and Service Lines which are input into Trust-wide activity and capacity models.
- Working with the Head of Information & BI ensure that unplanned variation in service delivery (activity, income, expenditure, capacity, performance) is identified and appropriate, timely action taken
- Support the Head of Information & BI in the development of cost improvement plans
Service Delivery and Improvement
- Work collaboratively with the Service Managers and General Managers for the assigned Service Lines and support them in the interpretation and understanding of Clinical Service Line reports as well as contract performance for the assigned service line(s). The information in these reports can be complex in nature and will need to be explained to end-users in a meaningful manner.
- Utilise modelling and forecasting techniques to predict future need and demand.
- Provide information proactively to support and inform the respective Clinical Service Line(s), of any local or national initiatives, informing them of potential breaches in performance.
- Baseline current service line(s) performance and, set up benefit measurements and tracking processes to support the delivery of the targeted benefits.
- Participate in BI roadmap discussions and support the development of BI strategy with a clear alignment to the strategic vision.
- Support the development of business intelligence tools which provide a single consistent and comprehensive view of BHFTs performance.
- Support continuous improvement within the Information & BI function, making sure the available capacity is always used efficiently and effectively.
- Develop and maintain clear procedures for reports created and tasks to be carried out, to enable other members of the Information & BI function to support these as the need arises.
- Support the provision and analysis of data for national statutory reporting.
- Keep up to date with new developments, including researching and evaluating new technologies.
- Keep abreast of new information published regarding the Information and reporting requirements for the Trust, and respond accordingly. Communicate changes to relevant staff members and update reports and procedures to reflect these changes
Project Management
- Gather and translate the aligned Service Lines needs into clear analytics/reporting requirements, agree reporting/BI solutions with the Data Engineering team and manage the delivery of these projects (reports, self-service tools and dashboards) from requirements gathering to design, implementation, testing, and user training, and ensure delivery is achieved within agreed constraints.
- Implement business analysis techniques (e.g. process mapping) and support the development of information solutions to facilitate service redesign and service improvements.
- Support the implementation and training of programmes and projects related to data warehouse, systems upgrades and implementations.
Financial and Performance Management
- Contribute to meeting the Departments required performance standards.
- Responsible for the proper and safe use of office equipment
- Responsible for raising non-pay requisitions where appropriate
Key Relationships (Internal/External)
-
- Department work streams Information & Business Intelligence, Clinical Information & Data Quality, Technical Analytics, Clinical Coding
- General Managers and Service Managers
- IT, HR Business partners and Management Accountants
- CCGs, NHS organisations and other external partners / agencies
Risk Management and Governance
- Contribute to working collaboratively with colleagues to ensure that effective governance arrangements and performance management systems are in place
- Contribute to working collaboratively with colleagues to ensure that all risks are identified and included as appropriate on the organisational risk register and are progressed appropriately to reduce the risk profile
- Contribute to working collaboratively with colleagues to address complaints and incidents appropriately lead the learning from such events to ensure that learning is achieved across the department
Corporate
- Use specialist knowledge and experience to ensure that decisions taken are in the Trusts best interests
- Work with colleagues to facilitate corporate and service line performance through realistic, cross referenced and measurable objectives
- Put the interests of the Trust before any interest to a specific area of responsibility, and to participate fully in the departments collective decision-making as a team member rather than as a functional or professional advocate.
Job description
Job responsibilities
1. KEY RESPONSIBILITIES
Reporting and Analysis
- Develop and maintain new standard reports in response to both ad hoc and routine information queries requested from clinical and non-clinical managers, project leads and medical personnel across the two hospital sites and tailored to their specific needs.
- Present key sources of benchmarking information that will help the Boards and Service Lines understand their performance in relation to peers, and to provide ad hoc and regular analysis based on that benchmark information
- Provide analytical support to strategic projects relating to the assigned Service
Line(s). This involves the scoping, defining, extraction, quality assurance, and visualisation that can be used to drive these initiatives forward.
- Coordinating specification and prototyping of new routine BI reports, as agreed by the wider information department, based upon feedback from key staff to ensure that BI reports remain a useful management information resource.
Indicator Development
- Leading on and coordinating the specification of new performance indicators (including targets and trajectories) in response to changing requirements across the Trust and/or service line(s).
- Providing expert advice to Service Line teams and leadership on the construction of indicators according to team processes, including definitions, data sources and target and tolerance setting.
- Reviewing Service Line performance information and refining the indicator contents with the service managers and/or general managers.
Leadership
- Drive the engagement with the assigned Service Line(s), support them to define analytical work programmes and provide specialist advice on integrated reporting/BI solutions which allow rapid access to information.
- Provide guidance and support to other Analysts within the Information & BI function, sharing skills and knowledge (training where appropriate) to improve the teams efficiency.
- Promote the use of Service Line reports, performance packs & BI tools within the Trust and support colleagues in how they can be used to improve services.
- Represent the Information & BI function at internal and external meetings.
Activity, income, demand, capacity
- Act as the designated lead for the production of supporting data for accurate activity and capacity plans for their board and Service Lines which are input into Trust-wide activity and capacity models.
- Working with the Head of Information & BI ensure that unplanned variation in service delivery (activity, income, expenditure, capacity, performance) is identified and appropriate, timely action taken
- Support the Head of Information & BI in the development of cost improvement plans
Service Delivery and Improvement
- Work collaboratively with the Service Managers and General Managers for the assigned Service Lines and support them in the interpretation and understanding of Clinical Service Line reports as well as contract performance for the assigned service line(s). The information in these reports can be complex in nature and will need to be explained to end-users in a meaningful manner.
- Utilise modelling and forecasting techniques to predict future need and demand.
- Provide information proactively to support and inform the respective Clinical Service Line(s), of any local or national initiatives, informing them of potential breaches in performance.
- Baseline current service line(s) performance and, set up benefit measurements and tracking processes to support the delivery of the targeted benefits.
- Participate in BI roadmap discussions and support the development of BI strategy with a clear alignment to the strategic vision.
- Support the development of business intelligence tools which provide a single consistent and comprehensive view of BHFTs performance.
- Support continuous improvement within the Information & BI function, making sure the available capacity is always used efficiently and effectively.
- Develop and maintain clear procedures for reports created and tasks to be carried out, to enable other members of the Information & BI function to support these as the need arises.
- Support the provision and analysis of data for national statutory reporting.
- Keep up to date with new developments, including researching and evaluating new technologies.
- Keep abreast of new information published regarding the Information and reporting requirements for the Trust, and respond accordingly. Communicate changes to relevant staff members and update reports and procedures to reflect these changes
Project Management
- Gather and translate the aligned Service Lines needs into clear analytics/reporting requirements, agree reporting/BI solutions with the Data Engineering team and manage the delivery of these projects (reports, self-service tools and dashboards) from requirements gathering to design, implementation, testing, and user training, and ensure delivery is achieved within agreed constraints.
- Implement business analysis techniques (e.g. process mapping) and support the development of information solutions to facilitate service redesign and service improvements.
- Support the implementation and training of programmes and projects related to data warehouse, systems upgrades and implementations.
Financial and Performance Management
- Contribute to meeting the Departments required performance standards.
- Responsible for the proper and safe use of office equipment
- Responsible for raising non-pay requisitions where appropriate
Key Relationships (Internal/External)
-
- Department work streams Information & Business Intelligence, Clinical Information & Data Quality, Technical Analytics, Clinical Coding
- General Managers and Service Managers
- IT, HR Business partners and Management Accountants
- CCGs, NHS organisations and other external partners / agencies
Risk Management and Governance
- Contribute to working collaboratively with colleagues to ensure that effective governance arrangements and performance management systems are in place
- Contribute to working collaboratively with colleagues to ensure that all risks are identified and included as appropriate on the organisational risk register and are progressed appropriately to reduce the risk profile
- Contribute to working collaboratively with colleagues to address complaints and incidents appropriately lead the learning from such events to ensure that learning is achieved across the department
Corporate
- Use specialist knowledge and experience to ensure that decisions taken are in the Trusts best interests
- Work with colleagues to facilitate corporate and service line performance through realistic, cross referenced and measurable objectives
- Put the interests of the Trust before any interest to a specific area of responsibility, and to participate fully in the departments collective decision-making as a team member rather than as a functional or professional advocate.
Person Specification
Qualifications
Essential
- Experience of working within informatics
- Degree
Desirable
- Prince 2 Foundation Project management or equivalent
Experience
Essential
- Specialist experience of data analysis and interpretation skills
- Significant experience of presenting information in a meaningful way so that it can be easily understood
- Experience of using SQL to develop complex queries
- Experience of using and/or developing reports & dashboards using business intelligence tools(e.g. Power BI or QlikView or Tableau
Desirable
- Experience of NHS Benchmarking
- Experience of using statistical analytical tools.
Knowledge
Essential
- In depth knowledge of NHS information standards, NHS Data Dictionary, NHS data flows, Performance targets
- Proficiency in Microsoft Office including advanced skills in Excel
- High level of numeracy and knowledge of data analysis
Desirable
- Knowledge of Demand and Capacity, forecasting and predictive analytics
- Knowledge of data modelling methodologies
Personal Skills
Essential
- Ability to manage a substantial area of work under own initiative and co-ordinate the work with others so as to adjust plans as required both in the short and long term
- Ability to positively engage staff in the use of information and help them to think "what next" in the exploration of data
- Strong communication skills both written and verbal
- Ability to embrace, lead and drive change towards continuous improvement
Person Specification
Qualifications
Essential
- Experience of working within informatics
- Degree
Desirable
- Prince 2 Foundation Project management or equivalent
Experience
Essential
- Specialist experience of data analysis and interpretation skills
- Significant experience of presenting information in a meaningful way so that it can be easily understood
- Experience of using SQL to develop complex queries
- Experience of using and/or developing reports & dashboards using business intelligence tools(e.g. Power BI or QlikView or Tableau
Desirable
- Experience of NHS Benchmarking
- Experience of using statistical analytical tools.
Knowledge
Essential
- In depth knowledge of NHS information standards, NHS Data Dictionary, NHS data flows, Performance targets
- Proficiency in Microsoft Office including advanced skills in Excel
- High level of numeracy and knowledge of data analysis
Desirable
- Knowledge of Demand and Capacity, forecasting and predictive analytics
- Knowledge of data modelling methodologies
Personal Skills
Essential
- Ability to manage a substantial area of work under own initiative and co-ordinate the work with others so as to adjust plans as required both in the short and long term
- Ability to positively engage staff in the use of information and help them to think "what next" in the exploration of data
- Strong communication skills both written and verbal
- Ability to embrace, lead and drive change towards continuous improvement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
