Job summary
The Waiting list Assistant for the Cardiac Catheter Suite has responsibility for the reception area to the Unit. The department includes a Day Ward, and Cardiac Catheterisation laboratory.You will be responsible for managing the waiting list, unsupervised, for all patients coming through the department. This will include patients from Cardiology out patients, in-patients from different wards and occasionally Luton & Dunstable Hospital patients.
Manage waiting list for different procedures. Liaise with all the Consultants, radiographers, cardiac technicians and nurses. Also liaise with secretaries and other departments within the hospital. Allocate procedure date and Pre-admission clinic date. Sending admission letters and information to patients.
Organising Pre-operative Assessment clinics. Booking elective and inpatient procedures. You will also be answering the telephone to internal and external callers, you will have regular communication with the multidisciplinary team, and also GP practices. You will be continually monitoring the waiting list unsupervised and making appropriate adjustments as required.
General computer literacy and knowledge of Microsoft packages are essential.
Main duties of the job
- Manage waiting list for Angiograms, Angio? Proceeds, PCIs, Pacemaker procedures, Cardioversions and Trans-oesophageal Echocardiogram procedures.
- Organising Pre-operative Assessment clinics. You will be dealing with patients face to face and booking patients in and out using the hospital PiMS system.
- Collating patient packs ready for Pre-operative Assessment clinics and elective admissions
- Booking elective and inpatient procedures on TOMCAT (CVIS) and using ICE to check for referrals, order blood tests and check blood test results
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.
You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.
We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.
All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.
Please review all documents attached to this advert to ensure you familiarize yourself with all requirements of the job.
Job description
Job responsibilities
The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities.
1.Principal Duties:
1.1Patient/Public Contact
- Welcome patients, relatives and visitors to the department and provide advice or guidance, information or assistance as appropriate.
- Deal with telephone enquiries from patients and relatives in a polite and professional manner ensuring that the information provided is accurate and compliant with patient confidentiality and data protection policies.
- Use skills to overcome barriers to communication such as language or disability.
- Remain composed and professional when faced with people displaying aggressive or violent behaviour.
- Show empathy when dealing with emotionally distressed members of the public who may have received bad news and be prepared to deal with this situation on a daily basis.
- Treat individuals in a non-judgemental, respectful manner, irrespective of race, creed, gender, age, religion, personal appearance, lifestyles or behaviour.
Job description
Job responsibilities
The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities.
1.Principal Duties:
1.1Patient/Public Contact
- Welcome patients, relatives and visitors to the department and provide advice or guidance, information or assistance as appropriate.
- Deal with telephone enquiries from patients and relatives in a polite and professional manner ensuring that the information provided is accurate and compliant with patient confidentiality and data protection policies.
- Use skills to overcome barriers to communication such as language or disability.
- Remain composed and professional when faced with people displaying aggressive or violent behaviour.
- Show empathy when dealing with emotionally distressed members of the public who may have received bad news and be prepared to deal with this situation on a daily basis.
- Treat individuals in a non-judgemental, respectful manner, irrespective of race, creed, gender, age, religion, personal appearance, lifestyles or behaviour.
Person Specification
Qualifications
Essential
- NVQ level 3 or equivalent
- GSCE in Maths and English or equivalent
Desirable
- Familiarity with Microsoft Office package
- Communication skills qualification
Experience
Essential
- Independent management of Waiting List
- Provide non clinical advice to patients/families
- Knowledge of filing/record keeping
- Use of Hospital PiMS
- Collecting and storing data
Desirable
- Previous experience in Cath lab setting
Knowledge
Essential
- Excellent communication skills - written and verbal
- Medical Terminology
- Able to work individually and as part of a multidisciplinary team
- Interpersonal skills
- Planning and Organisational skills
- Appreciation of confidentiality issues
- Ability to adapt to change within working situation
- Judgement and Problem solving skills
Desirable
- Understanding of quality and change in a clinical setting
Other
Essential
- Ability to prioritise a workload
- Work within Hospital Guidelines
- To work in other areas of the Department and Trust when required
- Motivated
Desirable
- Self-awareness of assets and limitations
- Takes part in Audit
Person Specification
Qualifications
Essential
- NVQ level 3 or equivalent
- GSCE in Maths and English or equivalent
Desirable
- Familiarity with Microsoft Office package
- Communication skills qualification
Experience
Essential
- Independent management of Waiting List
- Provide non clinical advice to patients/families
- Knowledge of filing/record keeping
- Use of Hospital PiMS
- Collecting and storing data
Desirable
- Previous experience in Cath lab setting
Knowledge
Essential
- Excellent communication skills - written and verbal
- Medical Terminology
- Able to work individually and as part of a multidisciplinary team
- Interpersonal skills
- Planning and Organisational skills
- Appreciation of confidentiality issues
- Ability to adapt to change within working situation
- Judgement and Problem solving skills
Desirable
- Understanding of quality and change in a clinical setting
Other
Essential
- Ability to prioritise a workload
- Work within Hospital Guidelines
- To work in other areas of the Department and Trust when required
- Motivated
Desirable
- Self-awareness of assets and limitations
- Takes part in Audit
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
