Bedfordshire Hospitals NHS Foundation Trust

Deputy Patient transport & Facilities Helpdesk Manager

This job is now closed

Job summary

A six month fixed term or secondment opportunity has arisen in the Facilities Helpdesk to Support Patient Transport .

To support the Switchboard, Transport & Helpdesk Manager in the efficient operation of the transport network for Luton & Dunstable and Bedford Hospital and the Archer Unit.

Supporting both Inpatients and outpatients with transport requirements.

Main duties of the job

Competent in the use of IT such as windows based systems and also ICT such as telephony, email,
Awareness of quality issues
Knowledge of Bedfordshire Hospitals policies & procedures
Ability to use complex systems such as Cleric, Apex etc
Understanding of medical terminology
Excellent listening skills
Effective verbal and written communication skills
Work in an environment where decisions are based upon an ever changing set of disparate circumstances
Work on own initiative
Prioritise and undertake numerous tasks simultaneously
Remain calm under pressure
Ability to effectively delegate
To check and record all patient transport patients on log sheets to ensure correct records are maintained.
Use Trusts systems (Nervecentre) to locate patients, confirm information is correct
To check systems (IPM) to confirm patient's appointments are still relevant.
Monitor abortive journeys and implement systems to reduce overall numbers in liaison with Line Manager
In the absence of Contracted Transport Supplier, print out daily log's sheets for discharges.
Booking Taxis as necessary following Trust transport policy.
To book couriers for both on site at Luton and Dunstable Hospital and for community sites maintained by the trust
Logistics knowledge of Bedfordshire and surrounding areas
To be responsible for reporting faults, and maintenance problems within area.

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.

Our Values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

Date posted

06 August 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year Pro Rata

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

418-PTS0203-VR

Job locations

Luton & Dunstable Hospital

Lewsey Road

Luton

LU4 0DZ

Job description

Job responsibilities

STAFF MANAGEMENT

Supervise the Helpdesk staff in all aspects of their duties as laid down in their job descriptions.

To train staff in the operation of Helpdesk procedures and keep detailed training records.

To monitor and authorise timesheets and maintain all annual leave and sick leave records in the Managers absence.

To participate in the recruitment and interviewing of appropriate grades of staff.

To participate in the first line of disciplinary process for appropriate grades of staff.

To keep an accurate record of bank staff duties and work with the Switchboard & Facilities Helpdesk Manager to ensure that bank Staff hours do not exceed the available budget.

To assist in the investigation of the first stage of informal/formal complaints to the Trust.

Conduct appraisals and review regularly.

Cover shifts on transport Helpdesk if required.

Financial

Allocate staff resources (e.g. staff rotas and timesheets)

Ordering Ambulance transport crews when required

Audit and assist with the provision of financial information as required by Stakeholders.

Authorise taxi journeys on behalf of the Trust in the Managers absence and audit all journeys on main Hospital account.

Assist the Manager in budget setting for the Department.

Identification of cost improvement opportunities.

Job description

Job responsibilities

STAFF MANAGEMENT

Supervise the Helpdesk staff in all aspects of their duties as laid down in their job descriptions.

To train staff in the operation of Helpdesk procedures and keep detailed training records.

To monitor and authorise timesheets and maintain all annual leave and sick leave records in the Managers absence.

To participate in the recruitment and interviewing of appropriate grades of staff.

To participate in the first line of disciplinary process for appropriate grades of staff.

To keep an accurate record of bank staff duties and work with the Switchboard & Facilities Helpdesk Manager to ensure that bank Staff hours do not exceed the available budget.

To assist in the investigation of the first stage of informal/formal complaints to the Trust.

Conduct appraisals and review regularly.

Cover shifts on transport Helpdesk if required.

Financial

Allocate staff resources (e.g. staff rotas and timesheets)

Ordering Ambulance transport crews when required

Audit and assist with the provision of financial information as required by Stakeholders.

Authorise taxi journeys on behalf of the Trust in the Managers absence and audit all journeys on main Hospital account.

Assist the Manager in budget setting for the Department.

Identification of cost improvement opportunities.

Person Specification

Management

Essential

Supervisory or Management of Staff
Experience

Desirable

Enrolled in Supervisory or management course NVQ

Skills

Essential

Logistics
Experience

Desirable

worked in deliveries

Education

Essential

Evidence of personal inprovement
O level GCSE equivalent grade 3 or above

Desirable

Customer care nvq etc or equivalent

Person Specification

Management

Essential

Supervisory or Management of Staff
Experience

Desirable

Enrolled in Supervisory or management course NVQ

Skills

Essential

Logistics
Experience

Desirable

worked in deliveries

Education

Essential

Evidence of personal inprovement
O level GCSE equivalent grade 3 or above

Desirable

Customer care nvq etc or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Luton & Dunstable Hospital

Lewsey Road

Luton

LU4 0DZ

Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)

Employer details

Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Luton & Dunstable Hospital

Lewsey Road

Luton

LU4 0DZ

Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)