Job summary
An exciting opportunity has arisen for a Booking Clerk within the busy Endoscopy Booking Office. The successful candidate will be required to assist in providing an effective and efficient endoscopy booking service ensuring that the information held electronically is up to date and available for health professionals who are managing diagnostic and 2WW pathways. Applicants should have previous experience in dealing with the public and be able to work under pressure.
General computer literacy and knowledge of Microsoft packages are essential.
Main duties of the job
Booking endoscopy procedures on appointment system (HICSS) for patients according to required targets and taking into account patient needs
Ensure that endoscopy lists are booked appropriately and with the correct procedure according to the list consultant.
Dealing with patient queries over the telephone.
Liaising with other hospital departments to resolve queries/book patients.
Request overnight beds for patients where relevant.
Request pacemaker checks for patients where relevant.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.
You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region, you will have access to a programme of high quality training and development to help you grow your career.
We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.
All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.
Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.
Job description
Job responsibilities
- To deal sensitively and discreetly with patients queries both by telephone and when they attend the Department, using empathy and reassurance
- To problem solve and to highlight any perceived urgency to the appropriate member of the professional staff.
- To be familiar with and to use continuously the relevant computer systems to register patients, check and update patient records
- To maintain a high standard of quality in providing the Waiting List and Out Patient service, supporting patients, clinical staff and the Trust in achieving their goals by ensuring that lists are fully utilised.
- To produce high quality patient information for the Trust to enable maximum use of resources and to support service level agreements and planning for future services.
- To work with Straight To Test teams in providing sufficient capacity for patients on 2WW cancer pathway.
- To highlight concerns about waiting times as appropriate to the Waiting List Lead, Business Manager or the Clinical Lead.
- To undertake general office duties, including checking stock levels and ordering as appropriate.
- To be familiar with the duties and provide cover for other members of the team.
- To behave in a courteous manner towards patients and other staff at all times. To present a positive image of the department at all times, remembering that in many instances you will be the first point of contact for the patients.
- Undertake mandatory training provided by the L&D Hospital and adhere to Trust policies. To undertake other training as appropriate to the role.
- To maintain patients privacy and dignity at all times
- Take an active role in the Endoscopy Unit, attending staff meetings and contributing to service improvement.
- To provide training to new staff members.
- To provide administrative support for the endoscopy service.
Job description
Job responsibilities
- To deal sensitively and discreetly with patients queries both by telephone and when they attend the Department, using empathy and reassurance
- To problem solve and to highlight any perceived urgency to the appropriate member of the professional staff.
- To be familiar with and to use continuously the relevant computer systems to register patients, check and update patient records
- To maintain a high standard of quality in providing the Waiting List and Out Patient service, supporting patients, clinical staff and the Trust in achieving their goals by ensuring that lists are fully utilised.
- To produce high quality patient information for the Trust to enable maximum use of resources and to support service level agreements and planning for future services.
- To work with Straight To Test teams in providing sufficient capacity for patients on 2WW cancer pathway.
- To highlight concerns about waiting times as appropriate to the Waiting List Lead, Business Manager or the Clinical Lead.
- To undertake general office duties, including checking stock levels and ordering as appropriate.
- To be familiar with the duties and provide cover for other members of the team.
- To behave in a courteous manner towards patients and other staff at all times. To present a positive image of the department at all times, remembering that in many instances you will be the first point of contact for the patients.
- Undertake mandatory training provided by the L&D Hospital and adhere to Trust policies. To undertake other training as appropriate to the role.
- To maintain patients privacy and dignity at all times
- Take an active role in the Endoscopy Unit, attending staff meetings and contributing to service improvement.
- To provide training to new staff members.
- To provide administrative support for the endoscopy service.
Person Specification
Education
Essential
- Educated to GCSE standard
Desirable
- Customer Service Qualification
Skills
Essential
- Knowledge of Microscoft Office
- Excellent Keyboard Skills
- Ability to Prioritise
- Ability to work under pressure
Desirable
- Knowledge of iPM/ICE/Evolve
- Knowledge of HICSS
Experience
Essential
- Experience in working with the public
- Experience of working within a team
Desirable
- Experience in a Health Care Setting
Communication Skills
Essential
- Excellent written and verbal communication skills
Desirable
- Advanced communication skills training
- Conflict Resolution Training
Person Specification
Education
Essential
- Educated to GCSE standard
Desirable
- Customer Service Qualification
Skills
Essential
- Knowledge of Microscoft Office
- Excellent Keyboard Skills
- Ability to Prioritise
- Ability to work under pressure
Desirable
- Knowledge of iPM/ICE/Evolve
- Knowledge of HICSS
Experience
Essential
- Experience in working with the public
- Experience of working within a team
Desirable
- Experience in a Health Care Setting
Communication Skills
Essential
- Excellent written and verbal communication skills
Desirable
- Advanced communication skills training
- Conflict Resolution Training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
