Job summary
This is an exciting opportunity to start a career in Audiology. We're looking for an enthusiastic individual to join our busy team here at the Hospital. The successful candidate will play an important role in mainly a patient-facing role, supporting our patients with the aftercare of their hearing aids. This post is offered as a training post. The post holder is required to undertake a Hospital-funded Hearing Care Assistant course provided via Anglia Ruskin University. The course duration is 9 months and involves University-delivered study, self-directed study and work-based learning. Your competencies will be assessed by multiple choice examination, a portfolio, and a final practical exam. Once successfully completed, the course opens up potential for career development, including entry eligibility for the FdSc Hearing Aid Audiology course.
MAIN DUTIES:
Provide a patient-focused Hearing Aid Maintenance and Repair Service.
Responsible for the Paediatric appointment booking system.
Register referrals onto the Patient Management System.
Undertake second tester role in Paediatric Audiology clinics (training provided).
Undertake not masked audiometry under indirect supervision.
Assist with monitoring stock levels, ordering stock, receiving stock and maintaining associated records. To include use of the Trust's electronic procurement system to place orders for all items and services utilised by the department.
Main duties of the job
MAIN DUTIES:
Provide a patient-focused Hearing Aid Maintenance and Repair Service.
Responsible for the Paediatric appointment booking system.
Register referrals onto the Patient Management System.
Undertake second tester role in Paediatric Audiology clinics (training provided).
Undertake not masked audiometry under indirect supervision.
Assist with monitoring stock levels, ordering stock, receiving stock and maintaining associated records. To include use of the Trust's electronic procurement system to place orders for all items and services utilised by the department.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.
You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.
We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.
All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.
Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.
Job description
Job responsibilities
To undertake hearing aid repair and maintenance clinics, including:
- Servicing/replacement/repair of all models of hearing instruments and devices supplied by the department,
- Servicing and/or replacement of parts and accessories for thin tube fittings,
- Modification/replacement of earmoulds, including taking earmould impressions,
- Advice and sign-posting to appropriate associated services and agencies.
Undertake otoscopy to ascertain if patients require ear clearance.
Responsible for the paediatric appointment booking system, taking into account priority lists and waiting time targets. To closely monitor waiting times and notify of impending target breaches and booking trends.
Check, prioritise and register referrals onto the Patient Management System.
Undertake second tester role in Paediatric Audiology clinics.
Liaise with Education teams via email, dealing with enquiries, printing and distributing reports as necessary.
Distribute clinical reports to relevant professionals.
Provide administrative and clerical support to the department, and some Reception cover during periods of annual leave and sickness, sometimes at very short notice.
Participation in the Departments professional, clinical and statutory training, including the training of students.
Undertake any other ad hoc duties commensurate with the grade of this post.
Ad hoc organisational & support tasks:
To maintain Department records including PN entries and stock control systems.
To participate in the services administrative and clerical support systems, including activities such as opening and dealing with post, sending and receiving earmoulds, collation and filing of letters/documents, dealing with telephone queries and the departmental answerphone system, and other ad hoc duties as the service requires.
Job description
Job responsibilities
To undertake hearing aid repair and maintenance clinics, including:
- Servicing/replacement/repair of all models of hearing instruments and devices supplied by the department,
- Servicing and/or replacement of parts and accessories for thin tube fittings,
- Modification/replacement of earmoulds, including taking earmould impressions,
- Advice and sign-posting to appropriate associated services and agencies.
Undertake otoscopy to ascertain if patients require ear clearance.
Responsible for the paediatric appointment booking system, taking into account priority lists and waiting time targets. To closely monitor waiting times and notify of impending target breaches and booking trends.
Check, prioritise and register referrals onto the Patient Management System.
Undertake second tester role in Paediatric Audiology clinics.
Liaise with Education teams via email, dealing with enquiries, printing and distributing reports as necessary.
Distribute clinical reports to relevant professionals.
Provide administrative and clerical support to the department, and some Reception cover during periods of annual leave and sickness, sometimes at very short notice.
Participation in the Departments professional, clinical and statutory training, including the training of students.
Undertake any other ad hoc duties commensurate with the grade of this post.
Ad hoc organisational & support tasks:
To maintain Department records including PN entries and stock control systems.
To participate in the services administrative and clerical support systems, including activities such as opening and dealing with post, sending and receiving earmoulds, collation and filing of letters/documents, dealing with telephone queries and the departmental answerphone system, and other ad hoc duties as the service requires.
Person Specification
Qualifications
Essential
- GCSE or equivalent Grade C in Maths, English and a Science
Desirable
- Deaf awareness training
- BSA accredited otoscopy and aural impressions taking course
Experience
Essential
- Ability to communicate effectively with the hearing impaired, their families and care-givers
- Ability to work independently and as part of a team
Desirable
- Experience repairing, programming hearing aids
- Telephone answering skills
Knowledge
Essential
- Good computer skills.
- Knowledge of confidentiality issues
Personal skills
Essential
- Good communication skills both verbally and in writing
- Good time management
- Good organisational skills
- Good all-age interpersonal skills
Person Specification
Qualifications
Essential
- GCSE or equivalent Grade C in Maths, English and a Science
Desirable
- Deaf awareness training
- BSA accredited otoscopy and aural impressions taking course
Experience
Essential
- Ability to communicate effectively with the hearing impaired, their families and care-givers
- Ability to work independently and as part of a team
Desirable
- Experience repairing, programming hearing aids
- Telephone answering skills
Knowledge
Essential
- Good computer skills.
- Knowledge of confidentiality issues
Personal skills
Essential
- Good communication skills both verbally and in writing
- Good time management
- Good organisational skills
- Good all-age interpersonal skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
