Job summary
Are you looking for an opportunity that offers a flexible work / life balance? Flexibility that allows you to change your availability to fit with your home life and commitments?
Because of our unique position, Bedford has a great community spirit and working environment and can provide a great platform for you to continue to grow as a professional. Bank staff play an integral role in covering temporary shortfalls in staffing which helps to maintain the high standards of patient care and efficient administrative work we seek and provide at Bedford Hospital. Working for the Bank can offer you fantastic levels of flexibility even for those whose two days are never the same. As part of the Bank you receive all the induction and mandatory training as you would if you were full time, It's also a great way to showcase your skills should you want to go permanent with us in the future.
The Trust requires clerical staff to join our bank to provide support in various departments around the hospital. Our 'bank' operates like an internal agency, booking temporary staff on a flexible basis.
Main duties of the job
Bank administrators work in a variety of different roles covering short or medium term gaps and assisting during times of high service demand. The post holder will be required to undertake administrative duties for a required department for example making and sending out appointments as well as dealing with incoming and outgoing telephone calls and emails. The post holder may work individually or within a team. The post holder will be required to input and retrieve patient information using in house systems (training will be given).
It will be necessary to liaise in person, by email and by telephone with patients and all levels of medical, clerical and nursing staff.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton.
You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required.
We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Job description
Job responsibilities
Job Description
Key Responsibilities
Professional responsibilities
Bank administrative posts are varied you may undertake a combination of the following:
- To input and retrieve patient information on PIMS or relevant in house computer system.
- To deal with patients in person and on the telephone in a polite and courteous manner.
- To adhere to confidentiality and data protection policies.
- To deal with enquires by General Practitioners and other external stakeholders.
- To liaise in person and by phone or email with all levels of medical, clerical and nursing staff and to build good working relationships across these.
- The making and sending of patient appointments and to deal with all requests for alteration and cancellation of appointments.
- To ensure that letters received are filed correctly and that filing is kept up to date and stored in accordance with data protection policy.
- General administrative duties as required including opening and distributing of post and collection of files from wards/departments.
Communication
- To communicate effectively with the multidisciplinary team throughout the units/wards and Trust.
- To maintain patient confidentiality at all times.
- To liaise and communicate effectively with patients and relatives referring them to the nurses regarding their care, treatment and discharge process.
- To adhere to the Trust Social Media policy.
Job description
Job responsibilities
Job Description
Key Responsibilities
Professional responsibilities
Bank administrative posts are varied you may undertake a combination of the following:
- To input and retrieve patient information on PIMS or relevant in house computer system.
- To deal with patients in person and on the telephone in a polite and courteous manner.
- To adhere to confidentiality and data protection policies.
- To deal with enquires by General Practitioners and other external stakeholders.
- To liaise in person and by phone or email with all levels of medical, clerical and nursing staff and to build good working relationships across these.
- The making and sending of patient appointments and to deal with all requests for alteration and cancellation of appointments.
- To ensure that letters received are filed correctly and that filing is kept up to date and stored in accordance with data protection policy.
- General administrative duties as required including opening and distributing of post and collection of files from wards/departments.
Communication
- To communicate effectively with the multidisciplinary team throughout the units/wards and Trust.
- To maintain patient confidentiality at all times.
- To liaise and communicate effectively with patients and relatives referring them to the nurses regarding their care, treatment and discharge process.
- To adhere to the Trust Social Media policy.
Person Specification
Qualifications
Essential
- 5 GCSE's (English & Maths) or equivalent
Desirable
- IT Qualifications
- Secretarial/admin Qualifications
- Customer care Qaulifications
Experience
Essential
Desirable
- Experience in Health care environment
- Administrative or reception experience
Knowledge
Essential
- Problem solving skills
- IT literacy - systems/retrieving data
- Understanding of data protection and confidentiality
Desirable
- Knowledge of NHS working and structure
- Knowledge of NHS systems PIMS, ICE etc
- Experience with Microsoft applications , ie; Word, Excel
Personal skills
Essential
- Effective communication skills - written and verbal
- Ability to work in a team or independently
Person Specification
Qualifications
Essential
- 5 GCSE's (English & Maths) or equivalent
Desirable
- IT Qualifications
- Secretarial/admin Qualifications
- Customer care Qaulifications
Experience
Essential
Desirable
- Experience in Health care environment
- Administrative or reception experience
Knowledge
Essential
- Problem solving skills
- IT literacy - systems/retrieving data
- Understanding of data protection and confidentiality
Desirable
- Knowledge of NHS working and structure
- Knowledge of NHS systems PIMS, ICE etc
- Experience with Microsoft applications , ie; Word, Excel
Personal skills
Essential
- Effective communication skills - written and verbal
- Ability to work in a team or independently
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
