The Christie NHS FT

Quality and Standards Co-ordinator

The closing date is 21 April 2026

Job summary

The Q&S Coordinator role is a team role, who are key members of the Quality & Standards Directorate. The postholder will work closely with the Corporate Associate Chief Nurses to ensure the efficient running of the Directorate, providing the core functions of patient safety, risk management, patient experience, complaints, claims, clinical audit and improvement, safeguarding, non-medical prescribing, health and safety, document management and compliance. This includes administration support for key meetings.

This position would suit someone looking for varied working and who is able to adapt to changing priorities. The position offers a great opportunity to develop your career in the NHS, working closely with key staff in supporting processes to ensure the best experience to patients, staff and the organisation to ensure the division strives to improve the quality of services provided.

Main duties of the job

The post holder is responsible for the provision of administrative and secretarial support to the Quality & Standards Directorate and will be required to attend a number of Trust-wide meetings, produce agendas, take minutes, produce action logs and post meeting reports. The post holder requires excellent communication, interpersonal and organisational skills, excellent attention to detail and be highly IT literate in Microsoft functions as well as diary management and general day to day office and team co-ordination skills.

The post holder will be responsible for managing and prioritising their own workload within the team and must have the ability to prioritise and meet deadlines. Experience of working within a team and prior experience in the NHS would be highly desirable.

About us

The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

Date posted

14 April 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year Per annum, Pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

413-105217-QS-SD

Job locations

Quality and Standards - E00025

Manchester

M20 4BX

Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

Provide comprehensive and effective administrative support to the Quality & Standards directorate.

Effectively manage the diary of the Deputy Chief Nurse, Associate Director for Quality & Governance, Head of Quality Governance & Risk and Associate Chief Nurses.

Support and be involved in various projects as requested by the directorate. Act as a point of contact for the directorate.

Provide administrative support for a number of committees. This will include arranging meeting dates, preparing agendas, collating and distributing papers, booking venues, as well as attending and transcribing the minutes of the meetings.

Appropriately produce and disseminate a variety of correspondence/ documentation throughout the Trust, some of which is highly confidential. The correspondence will be in a variety of formats for example; email, letters, memorandum and may involve using a number of different systems or processes.

Provide systems administrator support for Datix to users: this includes access, security and some training and requires an excellent working knowledge of all the modules in Datix DCIQ.

Grant and manage access to the Datix databases and ensure relevant people receive appropriate notifications for information (e.g. moving and handling, infection control, security, finance, safeguarding) and forward incident reports to the appropriate Senior Manager for investigation.

Plan, design and produce scheduled and ad hoc reports from Datix DCIQ for managers and committees, to include trend analysis and recommendations for change where appropriate.

Provide administrative and systems administrative support for procedural document management.

Ensure that all electronic directorate information is maintained in accordance with data protection rules, ensuring that it is accessible to all relevant team members; set up appropriate electronic filing systems to support this.

Draft reports and manage processes as directed.

Liaise with staff at all levels, both internally and externally, answering written and verbal enquiries when necessary.

Arrange travel/accommodation for members of the directorate along with booking any conferences, courses and other meetings as required.

Photocopying / distribution of mail to the Quality & Standards directorate and wider Trust staff.

Order stationery and other supplies when requested and required.

Raise all appropriate purchase orders for the division and provide administrative support for some charitable budgets which includes monitoring grant requests and raising purchase orders on behalf of clinical teams.

Work with managers and administrative staff to review working practices and identify new improved ways of working to find solutions to problems.

Work with the senior managers in the team to improve the quality and range of services, with resources being managed according to agreed policies and priorities.

Work closely with the senior nursing team to arrange quarterly development days and International Nurses Day.

Be responsible for logging building and equipment faults with the Estates and Facilities department.

Attend appropriate training and education sessions at the request of the line manager, in addition to mandatory training.

Organise training sessions that are facilitated by the Quality & Standards team.

Additional Requirements

Follow risk management procedures at all times, including the identification, assessment and management of risk within the directorate.

To abide by all trust policies and procedures.

To be responsible for own professional/personal development, including participating in appraisal and personal development planning.

The above indicates the main duties of the post which may be reviewed in the light of experience and developments within the service. Other duties may be required, which are commensurate with the grade of the post. Any review will be undertaken in conjunction with the post holder.