Security Supervisor

Job description

Job responsibilities

Security Carry out security control room activities. To act as the point of contact for basic cyber security awareness reporting suspicious USB devices unfamiliar e-mail activity or social engineering attempts e.g. phone call, e-mails requesting access to systems. Ensure that team members rotate through all aspects of the role on an equal basis. Security Portering Switchboard Monitor, access, intruder, fire, medical gas alarms and fridge alarms and respond to all alarm activations as required in a safe manner, investigate their cause, and escalate any findings as required. Act as first point of contact for any police enquiries. To act as an ambassador for the trust by proactively offering assistance to patients, visitors who appear lost or in distress demonstrating a caring and reassuring presence particularly during out of hours periods. Respond to all calls for security/fire assistance/incidents fire alert calls, however received and take action to resolve in line with the emergency procedures, to minimise risk to life and assets and contact the relevant authority when necessary and report the incident to the Head of Security. Ensure fire escape routes and equipment are in working order and fully accessible at all times and current relevant fire legislation is being complied with. Assist Medical and Nursing staff in the restraint of patients using the minimum of force (following the successful completion of the Physical Control & Restraint Techniques Training Program with urgency and efficiency) recording all details. To ensure the secure and evidentially sound handling storage and downloading of CCTV footage and body worn camera footage maintaining a clear chain of evidence in liner with policies and procedures, best practice and current legislation. To ensure all team members under your supervision strictly adhere to data protection and GDPR protocols regarding viewing recording and sharing of CCTV images and radio communications reporting breaches immediately. Record all occurrences of security interest in logbooks, complete written reports including Incident reports, Self-Audits. This may involve the preparation and taking of witness statements. On occasion this may result in it being necessary to attend court as a witness. Patrol on foot the areas specified in duty instructions, recording all items of security interest in logbook, and reporting any corrective action required as necessary. Assist the car park team as necessary. Fully investigate crimes, taking statements and writing full reports and making recommendations to prevent a reoccurrence and provide crime prevention advice to clients. Ensure all keys in CCTV control room are accounted for at all times. Regularly check that the building is secure outside normal office hours by carrying out irregular patrols of all Trust facilities Internally & Externally and record all patrols on guard tour ensuring any unusual events occurrences are escalated as required. Carry out a full range of security duties in accordance with agreed policies and procedures. Maintain effective communication links through the correct use of radio, bleep systems and correct terminology. Issue emergency radios as required in the event of telephone bleep system failure. Lock and alarm departments as required, external doors & gates as laid down in Trust lockdown procedures and ensure the Hospital is secure at all times. Assist in the search for missing patients and if necessary, escalate the search by contacting local police. Maintain any scene of crimes. Provide a first point of contact for fire brigade and emergency ambulance service. In accordance with the major incident plan, carry out duties as detailed. Provide an escort service to members of staff moving around the hospital after dark as requested. Provide an escort service for the movement of cash and valuables. Ensure all emergency routes and one-way systems are free at all times. Carry out a HO/TO with the oncoming off going supervisor as per the HO/TO form. Switchboard Ensure adequate rota for the switchboard cover. Ensure that contact / on-call lists are kept up to date. Ensure all operators are competent in use of switchboard equipment. Ensure that all team are able to operate the emergency bleep (2222 call) system. Portering Carry out the full range of portering activities as required. Transport patients between wards and departments. Collect and deliver mail, specimens, blood products and samples as required. Transport bodies to the hospital mortuary assisting the mortuary with movement of bodies as necessary. Transport full or empty gas cylinders between departments, wards, and storage areas Removal of dirty linen directly from clinical areas. This must be taken to the linen collection area ready for collection at the loading bay by an external contractor. Distribute clean linen OOHs if required. HR Carry out return to work interviews following periods of absence. Carry out MOA interviews to stage 1. Ensure that staff attend all mandatory and role specific training as required (e-learning and face-to-face), and all training is recorded for compliance. Escalate any HR issues to Line manager. To supervise security team on a day-to-day basis. To carry out counselling and other disciplinary matters as required, and records kept. Manage and plan own area of work. Manage and plan detailed tasks for team members. Carry out annual PDR reviews. To promote team wellbeing by conducting debriefs following significant or traumatic incidents e.g. crash calls, restraint incidents, major incidents directing staff to appropriate support services. Car Parking Provide car parking cover OOHs. Validate car park tickets as required OOHs. Maintain correct access to service roads via barriers. Misc. Ensure that all staff act in an appropriate manner at all times following trust policies. Ensure staff are using BWCCTV as required. Use of IT systems to receive, create, carry out tasks. Portering IPOD touches (Teltracking) Maintenance Tech bar estates Carry out any gritting required during periods of inclement weather. Apply judgement and skills to identify opportunities for service improvement. To implement departmental policies and procedures and ensure that all staff are trained in any new arrangements. Report any maintenance defects to Estates dept via Tech bar reporting systems unless urgent action is required. To be responsible for basic maintenance and first line fault reporting for security infrastructure including CCTV, alarms, intercoms, access control and patrol logging ensuring maximum system uptime. To carry out customer satisfaction surveys across all user groups Deputise for the Deputy Operational Services Manager regarding security. Log and review all complaints, incidents and comments escalating as required. To plan all job requests and assess and allocate staff as necessary. To record all requests on spreadsheets electronically and prioritise work, responding to staff appropriately via email. Maintain all equipment and uniform supplied in a clean and presentable manner, full uniform must be worn at all times while on duty in line with the uniform protocol. Maintain a high standard of personal appearance and hygiene at all times. Maintain CCTV lodge in a clean and tidy state at all times. Perform other such duties that may be considered as reasonable in the execution of the Estates and Facilities function. The post holder will be responsible for the reporting of any situation which could reasonably be considered to represent a serious or immediate danger to any person or represent a shortcoming to health and safety. These reports are to be directed to the CEF H&S manager and the respective ward / department heads. The post holder will not compromise their position or that of the Trust and in doing so will maintain confidentiality at all times and ensure they do not further their private interests in the course of their NHS duties. This job description is not a complete list of duties but is intended to give a general indication of the range of work undertaken. It will vary over time as demands and priorities within the NHS change. Significant changes in the range of work undertaken will be made only after discussion with the post holder.

Person Specification

Qualifications

Essential

• NVQ 3 General Management/Supervisory or equivalent formal training or equivalent experience.
• SIA Level 2 - Door

Desirable

• SIA Level 2 - CCTV

Experience

Essential

• Management/supervisory experience in customer led service.
• Previous experience in customer service, working with the public.
• Ability to work unsupervised.
• Produce written reports from information recorded electronically.
• Introduction of management processes and systems of controls.
• Scheduling and planning own workload.
• Basic understanding of cyber security principles
• Experience of dealing with digital evidence i.e. CCTV footage
• Good communication and persuasive skills.
• Worked previously as part of a team.
• Commitment and self-motivation.

Desirable

• Hospital environment and facilities functions.
• Maintain focus for long periods where work patterns can be unpredictable.
• Analyzing and interpreting data and information and benchmarking data.

Skills

Essential

• Good interpersonal Skills
• Ability to identify and solve problems.
• Computer literate with regular use of computer software including spreadsheets.

Knowledge

Essential

• Awareness of current legislation, guidelines, and trust policies a)health and safety at work b)Control & Restraint Trg c)CCTV legislation d)safe working methods e)the importance of wearing adequate and appropriate personal protective equipment f)Data protection/GDPR principles as they apply to CCTV and personal details

Desirable

• Knowledge of Hospital functionality.
• Trust process for comments/complaints

Values

Essential

• Ability to demonstrate the organisational values and behaviours.
• Honest, polite, and helpful manor, and willing to go the extra mile within the job role

Other

Essential

• Other duties as instructed.
• Flexible to meet the demands of the trust.
• Be prepared to work outdoors in all conditions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Christie NHS FT

Address

Security - E00493

Manchester

M20 4BX

Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)