Education Administrator

Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

Administration & Coordination To be the first point of contact (telephone, direct and written) within the team. Responding to enquiries from learners, trainees, colleagues and external organisations, in a professional, timely and customer-focused manner Provide support for the day-to-day administration to include preparation of ID badges and IT accounts, allocations, room bookings and training sessions Support the Senior Education Co-ordinator, Education Coordinators and PG/UG Education Manager in contacting speakers to confirm agenda times as instructed. Collate speaker presentations, arrange inductions for students and the input of placement information onto Medlea, the university portal for students. Support the Education Coordinator in arranging inductions for trainees and in the input and tracking of trainee and induction information. Input and track the recording of all educational contributions. Preparation of facilitator and delegate materials. Secure and book suitable facilities for meetings and training sessions Collate and input evaluation data for training Provide practical support for training and induction sessions Identify process improvements and plan for implementation ensuring a structured plan Maintain contact lists for internal and external stakeholders To file emails and documents on the shared collaborative drive andmaintain efficient file structures adhering to records managementpolicies To create an inclusive working environment where diversity isvalued, everyone can contribute, and everyday ensure we meet ourduty to uphold and promote equality. To contribute to the culture of continuous improvement by workingwithin procedures and to put forward suggestions for improvementvia your manager as and when required. Provide administrative support across medical, non-medical and preceptorships areas of work.

Develop and Maintain Accurate Records Input various data into electronic systems, eLearning systems and maintain accurate records Responsible for requesting and recording learner activity across all UG professions and preceptorship

Communication Provide front of house support for learner inductions Escalate issues or concerns as appropriate Attend and contribute to team meetings Frequent phone, face to face and email communication is required to liaise with various stakeholders Contribute to, and maintain, a positive working team environment Be a representative for The Christie Institute maintaining high quality administrative standards and customer service Involve keys stakeholders in process improvement decisions and ensure meetings are held with an agenda and are minuted and/or actions noted.

Marketing and Social Media Editing of information materials using set templates Monitor and update social media Monitor of the relevant Christie Institute webpages to ensure all information is current and correct

Finance

Be an authorised signatory for supplies Collect and record cash deposits for lockers from students and Trainees

General Undertake general office duties including photocopying, faxing, and filing. Communicate with colleagues in a clear concise manner Meet and greet learners and speakers at relevant education and training events Take telephone queries relating to any team events or programmes and inform appropriate personnel as required Take a proactive attitude to your personal development and attend relevant mandatory training updates Work flexibly around the needs of the service, to include early mornings, evenings and weekends on an ad hoc basis To include other identified administrative duties commensurate with level of post.

Person Specification

Qualifications

Essential

• 5 GCSEs Grade A*-C (including: English and, Mathematics and ICT) or equivalent qualification

Desirable

• Business Administration Level 3

Experience

Essential

• Experience of working within an administrative environment
• Prioritising and managing busy workload
• Use of social media and apps

Desirable

• Experience of learning management databases Previous involvement in the field of education administration and/or event administration

Skills

Essential

• Effective written and verbal communication skills with staff at all levels
• Excellent customer focus
• Excellent organisational skills
• Ability to work independently and as part of a team
• Effective time management skills
• Database and spreadsheet skills

Desirable

• Minute taking skills
• Ability to deal with difficult situations
• Ability to investigate simple problems and offer solutions

Knowledge

Essential

• Working knowledge of Microsoft office packages
• Able to take own initiative and identify methods to improve administrative processes

Desirable

• Knowledge of Learning Management Systems and Databases and PARE
• Basic understanding of medical education
• Knowledge of online eLearning systems

Values

Essential

• Ability to demonstrate the organisational values and behaviours

Other

Essential

• Enthusiastic, calm and confident
• Willingness to develop role
• Acts in a professional manner at all times
• Working hours can be regular, but may involve unsocial hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Christie NHS FT

Address

Postgraduate - H00009

Manchester

M20 4BX

Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)