Digital Automation Developer

Job responsibilities

DUTIES AND RESPONSIBILITIES

General Duties

Undertake development training on Automation software and best practice and continue to maintain relevance of knowledge for this system.

Generate workflow and development specification documents defining the systems, data, and requirements of a digital process to be automated. Use these documents to develop automation workflow within Automation software, using the principles of software development lifecycle.

Work with colleagues on the automation team and subject matter experts to develop acceptance testing and monitoring of automated workflows.

Author and submit change control documents for approval via the change authorisation board.

Monitor and maintain the system and individual automations, addressing errors.

Assist the design and implementation of processes to involve SMEs/workflow owners in the automation lifecycle.

Support the relationship with partner organisations and product manufacturers.

Provide second-line support to automation system level problems, issues, and faults. Undertakes analysis and applies judgement within established procedures and under guidance from senior staff in relation to each issue that arises; accurately identifying the impact and severity before ensuring the implementation of appropriate timely resolutions.

Administer the system on a daily basis ensuring correct and efficient operation in-line with agreed policies and procedures.

Responsible for ensuring all aspects of system housekeeping, data integrity and security are managed.

Support the management and review system utilisation and error reports assessing risks and benefits associated with the system.

Assist in managing system upgrades including assessment of functionality change, testing, communications, supplier liaison, implementation co-ordination and training.

Deal with complex queries escalated from system managers.

Conduct system demonstrations and actively promote and champion the use of RPA at every opportunity.

Represent the Trust and its interests at external system user group meetings.

Undertake any other work as required by the department.

Data Quality

Work to ensure that accurate and timely data is recorded within the system.

Work towards the development and implementation of a comprehensive set of robust data checks, audits, and procedures in accordance with the Data Quality Policy.

Ensure practical steps are taken to resolve system functionality and data collection issues highlighted by Data Quality processes.

Reporting

Support the production of appropriate and timely reports from the system which will assist in the management of departmental services and meet the Trusts obligations for external information provision.

Follow all data safety policies and procedures to ensure accurate a appropriate data collection.

Training

Support the lead developers in the delivery of one to one and group training sessions to all levels of clinical and administrative staff adopting a flexible and relaxed approach.

Provide detailed instruction and respond to individual staff questions on the practical use of systems, seeking advice where necessary.

Help to ensure that each course attendee is assessed for required competencies and that accurate records of outcomes are maintained before authorising certification and system access.

Assist the lead developers to co-ordinate training programmes for clinical and non-clinical staff in relation to the use of the system, including the on-going training for new personnel and following system upgrade.

Provide training for staff from own or other disciplines on own subject area, when required.

Human Resources

Provide regular performance reports on progress, status, and achievements for own area to be used by management and users.

Undertake and support the development of staff in line with personal development reviews and other associated guidance if applicable.

On occasion the post holder may be required to work unsociable hours to support and/or enable the delivery of key programmes or projects.

Participate in an on-call or out-of-hours service, when required.

Financial/Physical Resources

Provide input into the efficient use of allocated resources allocated to own areas and make proposals to maximise those resources through recharges, and cost saving opportunities.

Be responsible for the safe use of ICT hardware and software as related to automation and to the Automation team.

Assist the lead developers to participate in business appraisals and business case production when required in partnership with Trust stake holders.

Give input into solution searches and appraisals of supplier proposals.

Assist the lead developers to ensure Trust procurement processes and procedures are followed in a timely and efficient manner and participate in the procurement process where relevant, aiding in the development and assessment of procurement documentation as required.

Assist the lead developers to ensure the work adheres to Trust Standing Financial Instructions (SFIs) and procurement guidelines.

Project Management

Advise and participate in the development and implementation of projects, where required, ensuring Digital Services provision of integrated solutions and user objectives are achieved.

Ensure project tasks, where required, are successfully delivered in line with agreed timescales.

Support the activities of project boards and project teams, when required, and making presentations, where required, to all levels of staff.

Ensure any project management documentation or reports are delivered in line with agreed standards and timescales.

Policy/Service Development/Governance

Act as an ambassador for Digital Services by developing and maintaining excellent working relationships with users across the organisation to deliver a high quality, standard IT culture to achieve local requirements and national targets.

Contribute to the development and maintenance of a culture of service provision and continuous improvement for own areas.

Pro-actively participate in ensuring that Informatics services delivered within the Trust reflect best practice with respect to organisational, NHS and legislative requirements and guidelines including IT Infrastructure Library (ITIL), Data Protection Act (1998), Information Standards, Information Security, and compliance with NHS Information Governance.

Participate in Information Governance and security as required and ensure appropriate governance and security in own work.

Ensure change management is applied in own areas and follows implemented policies and procedures.

Ensure all documentation relating to own area is complete and fit for purpose and all releases relating to hardware, software and documentation is controlled.

Ensure there is a proactive and comprehensive approach to risk management and be responsible for service continuity for own area and participate in the Informatics service continuity planning.

Provide Root Cause Analysis (RCA) for allocated incidents and problems as directed; instigating emergency action, when required, liaising with other Trust Managers, as appropriate.

Support users to be familiar and comply with the requirements of Caldicott, the Freedom of Information Act and the Data Protection Act and to implement any required changes in accordance with these or any other statutory requirements.

Maintain documentation on how the system is utilised.

Business Continuity Management

Participate in the development, exercising, maintaining, and reviewing of business continuity plans.

Participate in the business impact analysis exercises highlighting critical business processes within own area.

Be familiar with the Trust Business Continuity Plan and personal responsibilities within where applicable.

Qualifications

Essential

• University Degree in a related subject or demonstrable equivalent experience
• Evidence of continuing professional and personal development

Desirable

• Any software development qualifications.

Experience

Essential

• Demonstrable experience of developing software.
• Experience developing scripts in Python and or VB.Net (or similar languages).
• Extensive experience with Windows and other Microsoft packages including Microsoft Word, Excel, Outlook, Teams, SharePoint, Power Platform, and Forms.
• Experience of process mapping.
• Experience of successfully managing a number of equally important tasks successfully
• Experience of system user support and training
• Experience of working in a large organisation with critical deadlines and service level agreements.

Desirable

• Experience with Microsoft Visio.
• Experience of process optimisation.
• Demonstrable experience using an RPA system to develop small to large automations.

Skills

Essential

• Excellent communication skills - verbal, written, presentational and interpersonal skills with a wide range of stakeholders.
• Analytical skills in data extraction, data analysis and report writing.
• Able to work to deadlines.
• Influencing and negotiating skills.
• Demonstrable problem solving and logic skills to a high level.
• Able to interpret the working practices of others and manage the introduction of new ways of working.

Desirable

• Ability to communicate complex system and technical issues to a variety of staff at different levels within the organisation.

Knowledge

Essential

• Ability to communicate complex system and technical issues to a variety of staff at different levels within the organisation.
• Specialist knowledge of how IT systems can interact with each other and methods of data extraction available to humans and other software.
• Applied knowledge of software development
• IT literacy in basic network principles, client/server models and databases

Desirable

• An understanding of the Digital Strategy of the NHS and its implications.
• Knowledge of current NHS challenges and priorities.

Values

Essential

• Ability to demonstrate the organisational values and behaviours

Other

Essential

• Able to work remotely and on site as required.
• Requirement for occasional travel to external user group meetings.
• Ability to undertake working out-of-hours, weekend and Public Holidays as required by exception.

Desirable

• Driving Licence / Car Owner.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).