Clerical Officer (ERS)

Job description

Job responsibilities

Exchange information with patients and staff on the admission and discharge of patients, both verbally and in written format Communicate complex information about appointments schedules to patients Communicate with patients who may be anxious, angry or upset Exchange relevant information with GPs and other health professionals Deal compassionately with distressing situations Liaise with other members of staff regarding case notes and patient visits Ensure that all new referrals are registered within 24 hours of receipt, and scanned onto the Patient Administration System (CareFlow) and CWP. Liaise with referring Trusts regarding any outstanding patient reports as per Minimum Data Set (MDS) requirements. Maintain patient confidentiality at all times Resolve issues arising in own role, such as cancellation of patient appointments and missing patient notes Use own initiative to liaise with clinical staff and other colleagues where necessary regarding patient queries Use patient information systems to assist patients and staff with solving issues Apply knowledge to correctly code treatment appointments and first definitive treatments Assess patients demographic details and alert management if they do not reach eligibility criteria for treatment in the NHS Plan for patient admissions, appointments and discharge Make alterations to clinic structure to accommodate arrival of unexpected patients Undertake general administrative duties e.g. collating and disseminating incoming and outgoing correspondence, filing paperwork, to contribute to the effective operation of the team. Ensure that annual leave does not occur at the same time as colleagues Update information, admitting discharging and transferring patients on the patient information system. Work in patient information system, requiring standard keyboard skills Use office equipment including PCs, and phones Provide comprehensive advice to patients/relatives regarding appointments Signpost patients to other areas of hospital Follow all relevant policy and legislation Work collaboratively with colleagues to ensure policies are adhered to To provide induction support to new post holders Demonstrate workplace routines to less experienced members of staff Undertake surveys/audits as necessary to own work Post holder is expected to follow all relevant protocols, SOPs and standard practice. Support Manager is available as point of reference for any queries and will meet regularly with staff Plan and organise own time and workload activity with prioritisation and liaising with team members Use own initiative to solve problems and answer staff and patient enquiries

OTHER DUTIES

Order stationary and other supplies Ensure that annual leave does not occur at the same time as colleagues Update information, admitting discharging and transferring patients on the patient information system. Work in patient information system, requiring standard keyboard skills Use office equipment including PCs, and phones Provide comprehensive advice to patients/relatives regarding appointments Signpost patients to other areas of hospital Follow all relevant policy and legislation Work collaboratively with colleagues to ensure policies are adhered to To provide induction support to new post holders Demonstrate workplace routines to less experienced members of staff Undertake surveys/audits as necessary to own work Post holder is expected to follow all relevant protocols, SOPs and standard practice. Support Manager is available as point of reference for any queries and will meet regularly with staff Plan and organise own time and workload activity with prioritisation and liaising with team members Use own initiative to solve problems and answer staff and patient enquiries Work within all Trust policies appropriate to the role. Participate in rotational requirements to support the needs of the service, putting patient services before personal preferences. Provide cover during periods of annual leave and sickness for other administrative staff. Undertake any other duties as and when required.

This is a busy and varied role, and the post holder must possess excellent administration and communication skills. The successful candidate will be enthusiastic, willing to learn, eager to be an effective part of a friendly team, and able to use their initiative.

This fixed term role will mainly to be support the reduction and backlog of electronic outcome forms, ensuring they are actioned within a timely manner and to support the service move closer to real time outcoming. The above indicates the main duties of the post which may be reviewed in the light of experience and developments within the service. Any review will be undertaken in conjunction with the post-holder

This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification as the demand of the service dictates

Person Specification

Qualifications

Essential

• NVQ level 3, equivalent qualification or experience

Desirable

• Diploma or equivalent experience
• ECDL or equivalent

Experience

Essential

• Experience of administrative or clerical work including a customer-facing dimension

Desirable

• Experience of working within the national health service.

Skills

Essential

• Excellent communication and interpersonal skills
• Good telephone manner
• Attention to detail
• IT literate

Desirable

• Familiarity with Microsoft office applications.

Knowledge

Essential

• Knowledge of booking patient appointments and data recording systems

Desirable

• Knowledge of medical terminology

Values

Essential

• Achievement and recognition.
• Learning and development.
• Healthy workplace.
• Communication and engagement.
• Proud of The Christie.

Other

Essential

• Problem solving skills
• Ability to work unsupervised
• Able to work under pressure
• Tactful and diplomatic
• Ability to work as part of a team
• Flexible working hours

Desirable

• Able to deal compassionately with distressing situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Christie NHS FT

Address

Referrals and Booking - E00833

Manchester

M20 4BX

Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)