Patient Flow Assistant

Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

DIRECT CARE

Clinical:

1. To welcome patients onto the Unit and escort to main IPU reception through the clinical area.

2. To answer queries promptly and courteously, taking appropriate actions according to the mode of enquiry or the information required.

3. To inform or refer enquiries or problems to the relevant qualified staff where appropriate.

4. When necessary initiate and assist with basic cardio-pulmonary resuscitation procedure.

5. At the delegation of the Registered Nurse transfer the patient/client from one care area to another, i.e. inpatient ward to IPU or other area.

6. Provide assistance in mobilising patients from stretchers, wheelchairs & toilets.

Clinical Support:

1. Appropriately monitor patients, informing relevant staff of progress and/or any difficulties/disabilities relating to mobility.

2. Prepare individual patients and the environment to ensure effective movement and/or handling procedures.

3. Chaperone the patient as required ensuring appropriate support.

4. Actively support and assist in alleviating distress and anxiety of patients or carers, consistent with their personal beliefs and preferences.

Environment Support:

1. Be responsible for self and others through identifying risks and undertaking work activities in a safe manner.

2. Maintain cleanliness in the work environment in line with Trust & local health and safety policies.

INDIRECT CARE:

Clinical Support:

1. Welcome and orientate patients, visitors and others to the department and ensure that all communications result in effective customer care.

2. Assist in stock rotation/assist Housekeeper to ensure clinical areas are appropriately stocked.

Professional:

1. Demonstrate respect for the individual patient, ensuring religious, cultural and social needs are considered at all times and acknowledge their individual rights. In all situations ensure consideration is made to the patients cultural background.

2. Recognise and report abusive behaviour to an appropriate member of staff. Document same.

3. Contribute to effective team working, by being fully involved, committed and participative to achieving full potential.

4. Develop personal awareness of others perceptions, acknowledging and changing behaviour in response to any constructive feedback.

5. Adhere to Trust Uniform Policy at all times.

6. Undertake all training required to perform duties effectively to the requirements of the post.

7. Attend all Mandatory training courses.

8. Maintain own professional portfolio in accordance with personal development plans and undertake The Christie Care Certificate.

Administration:

1. Assist in preparing patients notes, relevant charts, nursing documentation and identity bracelets prior to discharge.

2. Undertake clerical duties as directed by the Registered Nurse in relation to all verbal and written communications, ensuring messages and communications are passed to other team members, storage and retrieval of such information.

Environment Support:

1. Prepare and maintain patient treatment areas.

2. Assist in the transfer of materials and equipment as requested, including the maintenance of equipment as appropriate.

3. Contribute to the general tidiness and cleanliness of the clinical environment including the correct disposal of waste.

Person Specification

Qualifications

Essential

• Vocational healthcare qualification at level 2 or equivalent experience

Desirable

• Basic literacy and numeracy skills

Knowledge

Essential

• Must be prepared to attend all mandatory training

Experience

Essential

• Experience of working with people in a customer service environment

Desirable

• Experience of working in a health or social care setting

Skills

Essential

• Ability to communicate clearly with a wide range of people
• Able to follow instructions
• Lifting and handling training

Desirable

• Basic IT skills

PERSONAL ATTRIBUTES

Essential

• Committed to delivering high standards of patient/customer care
• Empathetic and caring
• Professional outlook and positive attitude
• Honest and trustworthy
• Available to work flexibly/ Weekends / short notice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Christie NHS FT

Address

Integrated Procedures Unit - E00326

Wilmslow Road

Manchester

M20 4BX

Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)