Job summary
Are you a tech-savvy professional with a passion for procurement and IT support? The Christie NHS Foundation Trust is seeking a Senior IT Procurement Technician to manage end-to-end hardware and software procurement, support technical diagnostics, and contribute to build automation and equipment preparation.This role blends technical expertise with excellent customer service and business awareness. You'll be a key player in ensuring smooth IT operations across the Trust, responding to service requests, managing stock, and supporting remote and on-site deployments.This role is highly visible, and requires a combination of technical ability, customer care skills, and business awareness.The post holder will work on their own initiative but will take advice and guidance from the IT Asset and Procurement Manager, Lead Desktop Support Engineer or the IT Service Delivery Manager if required. You will be expected to develop close working relationships with all members of the Digital Services team.
Main duties of the job
As a Senior IT Procurement Technician, you will play a vital role in ensuring the smooth delivery and support of IT services across The Christie NHS Foundation Trust. Your responsibilities will include:Procurement & Deploymento Manage end-to-end procurement of IT hardware and software, ensuring timely and accurate fulfilment of requests.o Deliver and deploy IT equipment to remote sites, peripheral clinics, and satellite locations.o Prepare and image devices using Microsoft SCCM and Intune, ensuring security and asset tagging is completed before deployment.o Maintain adequate stock levels and oversee replenishment processes, including ordering stock when required.Technical Support & Diagnosticso Respond to service desk tickets and customer requests, providing expert advice on IT hardware and peripherals.o Diagnose and resolve hardware issues, escalating complex problems to relevant teams or third-party support providers.o Monitor devices for failed updates and ensure prompt resolution.o Liaise with the End User Compute team to escalate build-related issues and assist with corporate image changes.Asset & Incident Managemento Maintain and update the IT asset database, correcting discrepancies and ensuring accurate records.o Ensure proper disposal and recycling of IT hardware in line with Trust policies.o Record and update resolution details in the ITSM tool, supporting performance reporting and analytics.
About us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
- To respond and resolve requests assigned from the customers and Service Desk,ensuring a smooth procurement process for both hardware and software requests.
- Provide and deliver hardware / software for remote sites e.g., peripheral clinics andTrust satellite sites.
- Delivery an excellent quality, staff-focused service.
- Provide advice and expertise on all aspects of IT hardware and peripherals used withinthe trust.
- Liaise with relevant third-party maintenance/support providers, recording andescalating any hardware/software issues as required.
- Deploy all requests for hardware, software and peripherals throughout the trust,ensuring these are deployed in line with Digital SLAs.
- To prepare and image devices using Microsoft SCCM and or Microsoft Intune readyfor deployment, including security and asset making of devices.
- To maintain and update the Asset database and correct any discrepancies.
- To ensure adequate stock levels are maintained and stock replenishment is fulfil.
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
- To respond and resolve requests assigned from the customers and Service Desk,ensuring a smooth procurement process for both hardware and software requests.
- Provide and deliver hardware / software for remote sites e.g., peripheral clinics andTrust satellite sites.
- Delivery an excellent quality, staff-focused service.
- Provide advice and expertise on all aspects of IT hardware and peripherals used withinthe trust.
- Liaise with relevant third-party maintenance/support providers, recording andescalating any hardware/software issues as required.
- Deploy all requests for hardware, software and peripherals throughout the trust,ensuring these are deployed in line with Digital SLAs.
- To prepare and image devices using Microsoft SCCM and or Microsoft Intune readyfor deployment, including security and asset making of devices.
- To maintain and update the Asset database and correct any discrepancies.
- To ensure adequate stock levels are maintained and stock replenishment is fulfil.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent relevant experience.
Desirable
- Higher National Certificate or Diploma in IT, or equivalent experience.
- ITIL Foundation Certificate.
Experience
Essential
- Recent experience in a technical support role, including installation and configuration services.
- Experience supporting Microsoft Office products as well as webbased applications.
- Using and supporting Microsoft Operating systems such as Windows 10 /11.
- Demonstrable user support skills.
- Customer service skills and fault resolution advising on a wide range of IT issues and problems.
- Multi-tasking ability required to deal with multiple incidents awaiting resolution.
- Application, Hardware, and Operating System investigation testing.
- Remote support technologies such as SCCM, Citrix etc...
Desirable
- Experience of working in an NHS organisation.
- Worked in large organisation/busy office.
- Preparation of short written reports.
- Experience of managing small project.
- Experience of Customer Relation Management.
Skills
Essential
- Excellent communication skills - verbal, written, presentational and interpersonal.
- Advanced keyboard skills.
- Ability to work and make decisions autonomously.
- Strong analytical and problem solving skills
- Ability to communicate system and technical issues in a non-technical way to a variety of staff at different levels within the organisation.
- Ability to analyse situations / information to identify and resolve a range of problems.
- Plan tasks and activities which may require adjustment due to variable workload / interruptions.
- Ability to use own initiative, coach individuals.
- Able to work to deadlines, prioritise and manage workload in a busy and changing environment.
- Well presented, flexible, positive, resilient, methodical, team player
Desirable
- NHS Clinical Systems and support.
- Ability to think creatively
Knowledge
Essential
- Excellent working knowledge of supporting a Microsoft Windows 10 and 11 environments.
- Working knowledge of IT hardware and software in a support context.
- Microsoft Office 2016 onwards.
- Basic network knowledge including LAN, WAN, VPN, VOIP technologies.
- Knowledge and understanding of SLAs & priorities.
Desirable
- Knowledge of the working practices of NHS Trusts.
- Microsoft Office 365.
Values
Essential
- You will demonstrate your values and behaviors mirror those of the Trust, available at: https://www.christie.nhs.uk/abou t-us/about-the-christie/thechristie-commitment
- Professional, calm, and efficient manner.
- Challenges constructively and accepts constructive challenge from others.
- Promotes change and improvement.
Other
Essential
- Office based role with the need for travel to Christie managed sites as necessary.
- Ability to undertake shift working including out-of- hours, weekend, and Public Holidays.
- Ability to carry computer and or move computer equipment around the Trust and to other Christie sites.
- Driving Licence / Car Owner.
Desirable
- Evidence of continuing professional and personal development.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent relevant experience.
Desirable
- Higher National Certificate or Diploma in IT, or equivalent experience.
- ITIL Foundation Certificate.
Experience
Essential
- Recent experience in a technical support role, including installation and configuration services.
- Experience supporting Microsoft Office products as well as webbased applications.
- Using and supporting Microsoft Operating systems such as Windows 10 /11.
- Demonstrable user support skills.
- Customer service skills and fault resolution advising on a wide range of IT issues and problems.
- Multi-tasking ability required to deal with multiple incidents awaiting resolution.
- Application, Hardware, and Operating System investigation testing.
- Remote support technologies such as SCCM, Citrix etc...
Desirable
- Experience of working in an NHS organisation.
- Worked in large organisation/busy office.
- Preparation of short written reports.
- Experience of managing small project.
- Experience of Customer Relation Management.
Skills
Essential
- Excellent communication skills - verbal, written, presentational and interpersonal.
- Advanced keyboard skills.
- Ability to work and make decisions autonomously.
- Strong analytical and problem solving skills
- Ability to communicate system and technical issues in a non-technical way to a variety of staff at different levels within the organisation.
- Ability to analyse situations / information to identify and resolve a range of problems.
- Plan tasks and activities which may require adjustment due to variable workload / interruptions.
- Ability to use own initiative, coach individuals.
- Able to work to deadlines, prioritise and manage workload in a busy and changing environment.
- Well presented, flexible, positive, resilient, methodical, team player
Desirable
- NHS Clinical Systems and support.
- Ability to think creatively
Knowledge
Essential
- Excellent working knowledge of supporting a Microsoft Windows 10 and 11 environments.
- Working knowledge of IT hardware and software in a support context.
- Microsoft Office 2016 onwards.
- Basic network knowledge including LAN, WAN, VPN, VOIP technologies.
- Knowledge and understanding of SLAs & priorities.
Desirable
- Knowledge of the working practices of NHS Trusts.
- Microsoft Office 365.
Values
Essential
- You will demonstrate your values and behaviors mirror those of the Trust, available at: https://www.christie.nhs.uk/abou t-us/about-the-christie/thechristie-commitment
- Professional, calm, and efficient manner.
- Challenges constructively and accepts constructive challenge from others.
- Promotes change and improvement.
Other
Essential
- Office based role with the need for travel to Christie managed sites as necessary.
- Ability to undertake shift working including out-of- hours, weekend, and Public Holidays.
- Ability to carry computer and or move computer equipment around the Trust and to other Christie sites.
- Driving Licence / Car Owner.
Desirable
- Evidence of continuing professional and personal development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
