Colleague Experience and Engagement Lead

Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

Staff experience & engagement, health & wellbeing, reward and benefits

1. To support improvements in staff engagement and health & wellbeing by contributing to and coordinating identified projects.

2. To support implementation of staff reward, recognition and benefits projects and events to improve job satisfaction, acknowledge success and support retention within the workforce.

3. To support implementation of activities which enhance understanding and development of workplace culture, including the delivery and analysis of staff surveys and audits

4. To develop effective communications relating to all engagement and health & wellbeing activity, to promote wider awareness and engagement across the Trust, including maintaining intranet and online content.

5. To plan and manage annual staff engagement events, for example the annual health and wellbeing day, staff garden party, rounders tournament and Christmas quiz.

6. Develop and deliver an annual calendar of events linked to staff networks and health and wellbeing. Activities should enhance staff experience and wellbeing, create opportunities for connection and listening, support self-care and manager improvement, improve knowledge of self and others, and celebrate diversity.

7. Be the Trust connection point for staff networks and provide guidance for these to run these effectively. Ensure these groups provide a safe, positive space for staff with specific needs or protected characteristics enabling them to have a positive experience at work. Act on feedback to improve staff experience.

8. Proactively seek opportunities to develop, enhance or refine the staff network offer and increase membership. Regularly evaluate the effectiveness of staff network groups and put improvements in place as required. Includes managing intranet and online content.

9. With the support of the Engagement & OD Assistant, provide support to staff network members to enable them to coordinate, promote and run staff network events that enhance staff experience and celebrate diversity. Ensure effective and timely promotion of events.

10. Manage a delegated budget to support wellbeing and staff network events.

11. Work in conjunction with the Freedom to Speak Up Guardian to recruit, support and maintain an effective network of champions/ambassadors within Trust divisions, to enable a local support mechanism for culture, speaking up and equitable staff experiences. Provide development to champions as required.

Organisational Development and embedding an inclusive culture

12. Lead and coordinate identified projects to contribute to the achievement of the ambitions, themes and workstreams within the Trusts Inclusive Culture Strategy and People & Culture Plan.

13. Contribute to the community of practice groups within the Trust for all types of staff, including leaders and managers. Adopt a facilitative, group-centred and interactive learning approach to support inclusive culture initiatives.

14. Collaborate with internal and regional stakeholders as required to support a joined-up NHS approach to the delivery of work across the team.

15. Collate, monitor and analyse data to enable the development of reports, presentations and training events, and to support evaluation of interventions, in order to facilitate ongoing improvement.

16. Contribute to the development of policies, guidance and reports and deliver presentations and training.

Leadership

17. Lead and manage the Engagement & OD Assistant in line with Trust process, adopting compassionate leadership and flexible working approaches to foster engagement, enjoyment, health and morale at work. Undertake regular 1:1s and an annual PDR, attend to reasonable adjustments and proactively support their personal and professional development.

18. Adopt a continuous development mindset to personal leadership development, enhancing your competencies in line with the expectations outlined in the Trusts Leadership and Management Competency Framework.

19. Attend development, training and networking events as required to support your personal and professional leadership practice and role-specific specialist knowledge.

20. To deputise for the Colleague Experience and Engagement Manager as required.

21. To act as a role model for The Christie Values and Behaviours framework.

22. Any other duties as may be required from time to time and which are commensurate with the grade of the post.

Person Specification

Qualifications

Essential

• First Degree or equivalent
• Postgraduate qualification in related subject (or equivalent)
• Evidence of continued professional development

Desirable

• CIPD Level 5 or above
• Level 5 Coaching qualification

Experience

Essential

• Working effectively and confidently with senior managers and stakeholders
• Exercising judgement in identifying and assessing issues involving a range of options
• Development of policies and guidance for managers/staff
• Facilitating/involvement in training and development
• Analysis and presentation of data to inform, evaluate and to generate improvement
• Report writing

Desirable

• NHS/public sector experience
• Operational HR experience
• Project/Change Management
• Involvement in delivering engagement/ health & well-being/ reward and benefits projects
• Involvement in delivering OD/talent/leadership projects
• Management of staff

Skills

Essential

• Confident and effective communication skills, both verbal and written
• Effective interpersonal skills to build working relationships with the ability to influence and persuade
• Initiative, proactive and self-motivated
• Planning and organising - ability to manage conflicting priorities and consistently meet deadlines
• Managing events with the ability to resolve issues and keep calm under pressure
• Liaising and co-ordinating with external parties and internal stakeholders as appropriate.
• Results-oriented - focused on achievement of effective outcomes
• Energy and tenacity in overcoming barriers to progress
• Computer Literacy - conversant with Microsoft Office 365

Desirable

• Coaching/mentoring
• Presentation/facilitation skills

Values

Essential

• Ability to demonstrate the organisational values and behaviours

Leadership

Essential

• Demonstrate the competencies of The Christie Leadership and Management Competency Framework

Knowledge

Essential

• Demonstrate an up to date knowledge of employment policy and good practice, including the Equality Act 2010 and the Human Rights Act
• Good practice and evolving social trends in equity, diversity and inclusion.

Desirable

• Knowledge of current and anticipated issues in the healthcare environment
• Working knowledge of the NHS Electronic Staff Record system (ESR)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Christie NHS FT

Address

Engagement & Organisational Development - E00427

550 Wilmslow Road

Manchester

M20 4BX

Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)