Job summary
An opportunity has arisen in the Performance Management Department for a Clinic administrator support. The team requires an enthusiastic team member who is committed to having a positive impact on cancer patient pathways. You will have had experience working within the NHS preferably within a cancer data environment.. You will be required to work flexibly to meet the needs of the service.
Candidates must have Microsoft Office Suite experience. You will have good organisational skills and be able to communicate confidently with all levels of staff on a wide range of information.
Main duties of the job
As a Clinical administrator support you will be responsible for completing, but not limited to, tasks such as:
Maintaining the tracking mailbox on a daily basis.
Registering patients on the trust systems.
Communicate effectively with all members of staff and external stakeholders.
Maintain a good understanding of RTT and Cancer Standards
About us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Job description
Job responsibilities
To work with the patient pathway tracking team and clinical colleagues to ensure thatpatients referred into the trust are registered on the day of receipt and scanned onto the Patient Administration System (CareFlow) and CWP To ensure that all mandatory information is accurately collected at source and liaise with referring Trusts regarding any outstanding patient reports as per Minimum Data Set (MDS) requirements. Maintain the designated mailbox/portal that all new target referrals and inter provider transfer forms are received in Communicate effectively with all members of staff and external stakeholders, ensuring that a professional manner is maintained at all times. To provide support to ensure that the necessary proformas are completed and entered into the relevant electronic systems and the patient case notes. Work autonomously and as part of a team, to organise own workload and prioritise urgent matters Good knowledge of Health Records systems and CareFlow. Undertake any other duties as and when required. Take action in line with escalation procedures to ensure management are aware of any service issues or risks and concerns raised by a service user Maintain a good understanding of RTT and Cancer Standards, and contribute to the compliance of all patient pathway targets. Work within all Trust policies appropriate to the role. This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification as the demand of the service dictates.
Job description
Job responsibilities
To work with the patient pathway tracking team and clinical colleagues to ensure thatpatients referred into the trust are registered on the day of receipt and scanned onto the Patient Administration System (CareFlow) and CWP To ensure that all mandatory information is accurately collected at source and liaise with referring Trusts regarding any outstanding patient reports as per Minimum Data Set (MDS) requirements. Maintain the designated mailbox/portal that all new target referrals and inter provider transfer forms are received in Communicate effectively with all members of staff and external stakeholders, ensuring that a professional manner is maintained at all times. To provide support to ensure that the necessary proformas are completed and entered into the relevant electronic systems and the patient case notes. Work autonomously and as part of a team, to organise own workload and prioritise urgent matters Good knowledge of Health Records systems and CareFlow. Undertake any other duties as and when required. Take action in line with escalation procedures to ensure management are aware of any service issues or risks and concerns raised by a service user Maintain a good understanding of RTT and Cancer Standards, and contribute to the compliance of all patient pathway targets. Work within all Trust policies appropriate to the role. This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification as the demand of the service dictates.
Person Specification
Qualifications
Essential
- Secondary-level education GCSE Maths and English at Cgrade or above, or equivalent
Experience
Essential
- Previous administrative and clerical experience
- Evidence of working as part of a team as well as in isolation
- Confidence in dealing with professional groups
Desirable
- Previous administrative and clerical experience in a hospital environment
- Evidence of handling difficult circumstances e.g. customer complaints
- Knowledge of NHS administrative procedures
Skills
Essential
- Excellent written and verbal communication skills
- Ability to identify barriers to communication and adapt style/method accordingly
- Basic keyboard skills and IT literate
- Ability to prioritise workload
- Excellent interpersonal skills and telephone manner
- Ability to work unsupervised or as part of a team
Knowledge
Essential
- Knowledge and familiarity with a range of software including Word, Excel, database packages, email and web browsers
- Understanding of the importance of data protection and confidentiality
Desirable
- Knowledge of Trust policies and procedures.
- Basic knowledge of NHS terminology
Other
Essential
- Conscientious and hardworking.
- Good time management.
- Proactive and able to work on own initiative.
- Tactful and diplomatic.
- Self Motivated.
- Willingness to undertake training.
- Flexibility.
Person Specification
Qualifications
Essential
- Secondary-level education GCSE Maths and English at Cgrade or above, or equivalent
Experience
Essential
- Previous administrative and clerical experience
- Evidence of working as part of a team as well as in isolation
- Confidence in dealing with professional groups
Desirable
- Previous administrative and clerical experience in a hospital environment
- Evidence of handling difficult circumstances e.g. customer complaints
- Knowledge of NHS administrative procedures
Skills
Essential
- Excellent written and verbal communication skills
- Ability to identify barriers to communication and adapt style/method accordingly
- Basic keyboard skills and IT literate
- Ability to prioritise workload
- Excellent interpersonal skills and telephone manner
- Ability to work unsupervised or as part of a team
Knowledge
Essential
- Knowledge and familiarity with a range of software including Word, Excel, database packages, email and web browsers
- Understanding of the importance of data protection and confidentiality
Desirable
- Knowledge of Trust policies and procedures.
- Basic knowledge of NHS terminology
Other
Essential
- Conscientious and hardworking.
- Good time management.
- Proactive and able to work on own initiative.
- Tactful and diplomatic.
- Self Motivated.
- Willingness to undertake training.
- Flexibility.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
