Business Analyst

Job responsibilities

DUTIES AND RESPONSIBILITIES

Analysing, interpreting, and auditing Trust-wide information and clinical systems to ensure fitness for purpose and recommending development opportunities

Contributing to programme-level analysis and planning across Digital Services portfolios

Represent key stakeholders from across the trust when considering changes to current ways of working within PMO and across Digital Services

Work in the best interests of the trust to inform digitally enabled solutions that streamline business processes with patient safety at the heart of development

Production of detailed and complex functional requirements which suppliers can work from to deliver systems which meet the needs of the Trust.

Analysing and documenting with precision the existing business processes and providing updates in response to identified changes.

Documenting workflows and results of business analysis and obtaining sign-off from the business on the specifications.

Designing new or replacement business processes, to allow more efficient working practices in combination with the introduction of supporting technology.

Eliciting requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.

Help facilitating stakeholder workshops to gather future business requirements.

Critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from highly complex, low-level information to a general understanding, and distinguishing user requests from the underlying true needs.

Working with both end users and internal/external software developers or suppliers in the design, development and usability of new or existing systems for use Trust-wide.

Managing relationships to ensure efficient and effective production of deliverables.

Day to day line management of Business Analysts in the team.

CORE SKILLS

Business Analysis

Proven ability, and supporting experience, of investigating and assessing highly complex operational requirements, problems, and opportunities with the aim of seeking effective business solutions. Experience of analysing stakeholder objectives and assessing the underlying issues arising from investigations into business requirements and problems, and identifying implications and options for consideration. Proven ability in providing financial evaluation and to identify potential benefits, and available options for consideration.

Stakeholder Management

Ability of proactively engaging and managing a broad range of stakeholders, conveying concepts and complex information, building understanding and confidence with all stakeholders, and ensuring buy in. Understands the divergences in attitudes and cultures of a range of stakeholders and finds a balance between building rapport and producing key deliverables.

Requirements Definition & Management

Proven ability and experience of defining and managing the business goals and scope for small-scale changes and assisting in larger scale scoping exercises and preparing accurate and detailed specification of business requirements to a level that enables the effective delivery of agreed changes. Proven ability within the scope of the role of business process mapping and managing related documentation.

Assurance of Supplier Assurance

Proven ability and experience of working with suppliers and other stakeholders to ensure supplier solutions are fit for purpose and deliver against agreed requirements.

Influencing and persuasion

Significant ability to positively influence and persuade others to take a specific course of action by influencing key decision makers and building consensus across diverse stakeholders on project delivery. Effectively influences external partners/stakeholders using all available information appropriately to guide certain courses of action and decisions, negotiations and contentious issues to meet objectives, while maintaining relationships, acting with integrity and supporting consensus.

Negotiation

Proven experience and ability to negotiate successfully with others to gain mutually beneficial results by presenting interests in ways that foster the understanding and resolution of problems. Proven ability to seek to understand others interests yet question and counter others proposals without damaging relationships. Strong experience of using various approaches to address needs or resolve whilst balancing win/win solutions or mutually agreeable trade-offs.

Process Improvement

Relevant experience of analysing and documenting complex business processes. Proven ability and experience of continually encouraging and identifying, analysing and assessing alternative and improved approaches that offer clear benefits to perform business activities including the potential for automation and benefits of a new approach and, where appropriate leading implementation. Experience of communicating the value of such change and overcoming resistance to change.

Human Resources

Where required, supervise the Business Analysts in line with appropriate policies, procedures, working practices and guidelines, ensuring all resources are deployed to maximise an efficient and effective delivery of support services to patients and users.

Provide regular performance reports on progress, status, and achievements for own area to be used by management and users.

Where required, undertake, and support the development of staff in line with personal development reviews and other associated guidance.

Where required as subject matter expert; provide training for staff within the team or other disciplines on own subject area.

On occasion the post holder may be required to work unsociable hours to support and/or enable the delivery of key programs or projects.

Policy/Service Development/Governance

Contribute to the development of Trust-wide guidance, standards, and digital procedures where appropriate

Participate in Information Governance and security as required and ensure appropriate governance and security in own area.

Business Continuity Management

Participate in the development, exercising, maintaining and reviewing of business continuity plans. Participate in the business impact analysis exercises highlighting critical business processes within own area.

Be familiar with the Trust Business Continuity Plan and personal responsibilities where applicable.

Qualifications

Essential

• IT related degree or an equivalent qualification

Desirable

• Masters or equivalent level qualification

Experience

Essential

• Significant demonstrable experience of business analysis and requirements definition of new systems and/or services to health organisations
• A strong background in liaising with a wide range of stakeholders to drive out system requirements
• Ability to deal with technical and business teams
• Excellent communication and inter personal skills demonstrated to senior level
• Excellent reporting and analytical skills
• Proven experience and technical understanding of the theory and practice of the following:
• collation and articulation of requirements information from a variety of sources, e.g. via interviews, workshop and published material
• the NHS and how it exchanges information from one part of the service to another (out of hours, NHS Direct, A&E, GP's, appointments and data repositories)
• Business modelling
• Practical experience and understanding of using UML
• Working from and developing scenarios and user requirements
• Understanding and knowledge of technical architectures and messaging standards

Desirable

• Experience in HL7 v3
• Experience working with clinical systems
• Experience implementing ITIL Practices within services.
• Strong experience writing data queries to facilitate management reporting for the purposes of service improvement.

Skills

Essential

• Excellent communicator (both verbal and written)
• Analytical, problem solving and facilitation skills
• Excellent leadership and motivational skills
• Integrity
• Professional, self-starter
• Diplomatic, self-motivated and enthusiastic with a professional attitude
• A good team player, with the ability to work flexibly in a diverse and demanding environment to meet the evolving needs of the department
• Respect the working environment, to be responsible for one's own acts and omissions in relation to Health & Safety.

Desirable

• Good understanding of data querying tools such as SQL.

Knowledge

Essential

• Advanced knowledge of how ICT systems can support clinicians and admin staff in the treatment of patients within a hospital
• Significant knowledge of the different perspectives on system development from the points of view of clinical record-keeping, outcomes data capture, mandatory reporting and business monitoring
• Understanding of Agile development methodologies
• An advanced knowledge of testing processes and an understanding of how this fits within an overall project lifecycle

Desirable

• Good knowledge of hospital services and how services interlink
• Good knowledge of the working practices used within the Trust, e.g. Inpatients, Outpatients, Medical Records, clinical pathways
• Strong knowledge of clinical workflow e.g. Radiotherapy, Chemotherapy, Theatres, Pharmacy, Pathology, Radiology, Nursing and Supportive care
• Knowledge of system integration interfaces and the principles of data exchange between systems
• An excellent knowledge of defect management and structured approaches to resolution of issues

Values

Essential

• Ability to demonstrate the organisational values and behaviours

Other

Essential

• Evidence of continuing professional and personal development demonstrating a keen interest in data.
• Maintain confidentiality relating to patient data and sensitive information relating to the business of the Trust
• Ability to work flexibly to meet key deadlines
• Ability to undertake flexible working including out-of-hours, weekend and Public Holidays as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).