Job responsibilities
DUTIES AND RESPONSIBILITIES
1. Operational and service delivery
To support the Service Manager in the management and development of a wide service portfolio and to deputise for the Service Manager where necessary.Provide managerial support to clinical services across the division and ensure that performance targets for these services are effectively monitored and achieved. This will include the identification of risks and actions required to mitigate such risks to ensure timely delivery of the objectives.Provide teams with information about performance and systems and ensure that such information is clearly understood to develop ownership and commitment to service delivery.Provide and receive highly complex, sensitive or contentious information which may require effective collaboration with others in department, division or trust to enable a positive outcome.Maintain adequate controls on expenditure through the implementation of good budgetary practice for designated staff through effective monitoring.General troubleshooting and dealing with departmental matters and correspondence not dealt with elsewhere.
Delegated responsibility for managing budgets on behalf of the Service Manager where appropriate.
Investigate complaints and clinical incidents within area of responsibility, ensuring that they are appropriately managed and necessary action taken, including any changes in working practices are implemented to ensure the provision of safe and effective care
Lead on Root Cause Analysis (RCA) meetings and present findings and proposed actions at Executive Review Group (ERG) meetings.Attend appropriate meetings ensuring the views of the department are conveyed and actions are implemented. Work closely with other managers to introduce new processes and improvements within the department, division and across the Trust.
Provide cross cover for departmental DSMs as required.
Service ImprovementIdentify and undertake business development projects for specific services within the directorate working with other departments to ensure service delivery and improved productivity is supported by robust business cases and options appraisals.Support services through the production of effective systems and procedures which enable the delivery of services and reporting of activity information by operational staff, linking, where necessary with other departments to co-ordinate arrangements and continuous improvements.To support the delivery of high-quality, cost-effective provision of these Services to the Trust.Works within broad organisational and professional policies
Leads on implementing innovation, technology, and developing new ways of working, contributing to policy and process development. These policy and process changes will impact outside the immediate work area and impact on other teams/departments.
Develops and implements standard operating procedures within areas of responsibility, ensuring review on a regular basis to reflect current practice.
Responsible for the effective planning of the departmental workload and ensuring effective service provision. This will require complex short and mid-term plans to be drawn up but they will be subject to review and change as service requirements change.
Contributes to the development and implementation of long term plans and policies for continued development of the Clinical Oncology service.
Financial Management & Business Planning
Holds delegated budgets.
Authorised signatory for payments.
Undertakes day to day budget management duties, including monitoring spend against designated budgets.
Develops and monitors schemes and action plans to implement cash-releasing efficiency savings targets.
Develops and advises on business cases to enable services to remain financially stable and responsive to the demands placed upon them. Performs detailed and complex option appraisals in order to inform decision making process, to include redesign of service, capital projects.
Ensures organisational procedures are deployed across department for control of activities against budget.
Ensures that departments work to achieve organisational effectiveness and deliver services within available resources.
Uses and analyses financial information systems to ensure robust financial monitoring and budgetary performance, analyses complex financial queries or discrepancies in budget.
4. Human Resources Management
Line management and support of staff within immediate areas of responsibility.
Manage the administration processes for the recruitment and selection of staff (including setting up the interviews & completing the necessary paperwork for the eventual appointments) and induction process.
Manage the administration processes for temporary cover for annual leave, vacant posts and exceptional cover, for example, for sickness or maternity leave ensuring a smooth transition is maintained at all times.
To lead, supervise and manage staff to ensure that work is done effectively, efficiently and on time.
Handle any concerns of supervised staff relating to both personal and departmental matters and aim to find solutions.
Manage sickness absence in accordance with the policy for the Management of Sickness Absence; undertake return to work interviews.
Identify staffing needs necessary to support new and increasing workload of the directorate.
Regularly assess existing posts within the department, make changes when necessary to assure levels of service and implement more efficient ways of working.
5.Information Management
Assisting the Clinical Director/Clinical Service Manager with information to support reporting requirements, such as cancer targets.
To support, where necessary, preparations for external reviews and quality assurance programmes.
Co-ordinating responses to consultation documents and special initiatives
Support the development of strategic plans for the clinical development of departments
Liaise with the Information and Data Quality Team regarding patient waiting times and investigate and resolve any potential waiting time breaches.
Display effective analytical skills when making service-related decisions. There will often be a range of options and the post holder will be required to effectively analyse situations and make judgements on the appropriate course of action.
Equality and Diversity
To recognise the importance of peoples rights and interpret them in a way that is consistent with Trust procedures, policies and legislation.
To challenge behaviour that infringes the rights of others.
To identify and take action where necessary to address discrimination and oppression.
Health & Safety
Monitor and maintain health, safety and security of self and others in own work area
Identify and assess potential risks in work activities and help others in how to manage these risks appropriately.
Act a role model and work within legislation and Trust procedures on risk management.
Take immediate and appropriate action including supporting others to manage risks in relation to adverse incident reporting via hospital incident reporting system.
Identify training needs in health and safety whilst identifying appropriate resources .
7. Education, Training, Audit, Research and Development
Ensures training and development plans are in place across all services and those training needs analyses are regularly reviewed in order to determine optimum staff to deliver present and future service.Takes responsibility for personal continuing professional development.Participates in and leads projects and audit, including trust-wide audit.
8. General
Participates in management on-call rota
The above indicates the main duties of the post which may be reviewed in the light of experience and developments within the service. Any review will be undertaken in conjunction with the post holder.
