Job summary
An exciting opportunity has arisen to appoint a Quality Manager to work within SACT and Outpatient Services, we are looking for an experienced, enthusiastic and self-motivated person to join our team.The Quality Manager will work in collaboration with the SACT and Outpatient Service management team within the networked services division at The Christie NHS Foundation Trust to develop, implement and manage a quality management program for this service, to monitor and coordinate the management of safety, risk and governance in accordance with trust policy and standards set out within the quality surveillance programme
Main duties of the job
You will be responsible for working with and supporting our management, administration and nursing teams to monitor and manage incidents, risk, data management systems for protocols , complaints and co-ordinate executive reviews. Also working with the teams auditing our service and improve patient experience.
The successful candidate must be an excellent communicator with experience of complaints or a similar patient experience role and be capable of producing written and analytical reports. You must have the ability to manage your own workload and be a confident self-directed individual we a strong team focus. You will be able to demonstrate excellent organisational, interpersonal and communication skills in order to maintain our standards of care when liaising with patients, carers and staff both internally and externally.
This is an excellent opportunity to work with an enthusiastic, dedicated team with a focus on improving patient care and experience.
About us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES To support the Department in the administration, monitoring & implementation ofthe Quality Management agenda. To oversee Quality & Compliance relatedactivities and ensure they are carried out as a minimum requirement, inaccordance with appropriate accreditation or regulatory bodies (e.g. CQC andQuality Surveillance Programme). To assist with the identification and establishment of quality objectives and qualityindicators, including formulating a plan for achieving these against appropriateand relevant timescales To be responsible for the planning, organising and execution of an effective auditschedule for the department, with support for other group aligned departmentswhere necessary. To be responsible for the preparation, administration,dissemination and routine review of the quality agenda To be responsible for retaining, maintaining and continuously improving, theQuality Management Service
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES To support the Department in the administration, monitoring & implementation ofthe Quality Management agenda. To oversee Quality & Compliance relatedactivities and ensure they are carried out as a minimum requirement, inaccordance with appropriate accreditation or regulatory bodies (e.g. CQC andQuality Surveillance Programme). To assist with the identification and establishment of quality objectives and qualityindicators, including formulating a plan for achieving these against appropriateand relevant timescales To be responsible for the planning, organising and execution of an effective auditschedule for the department, with support for other group aligned departmentswhere necessary. To be responsible for the preparation, administration,dissemination and routine review of the quality agenda To be responsible for retaining, maintaining and continuously improving, theQuality Management Service
Person Specification
QUALIFICATIONS
Essential
- Relevant technical or professional qualification
- Post graduate qualification or equivalent experience/training
- Evidence of continuing professional development
Desirable
- ECDL or equivalent experience
- Healthcare related management qualification or training
EXPERIENCE
Essential
- Demonstrable success in working for a complex organization including experience in: - change management - protocol and policy development and implementation - risk management - training and education
Desirable
- Previous experience in improvement projects
- Understanding of wider health economy
- Previous achievements in change management in NHS
SKILLS
Essential
- Good organizational skills with the ability to problem solve/negotiate Leadership skills
- Ability to lead by example
- Ability to develop p several projects in parallel
- Ability to prioritise against tight deadlines
- Ability to accommodate steep learning curves
- Excellent verbal , reporting and presentation skills
- Proactive self-starter
- Good interpersonal and communication skills, with the ability to establish and maintain effective working relationships.
- Able to act and communicate confidently in stressful situations
- Able to influence, even within a complex and challenging environment
- Excellent IT skills
KNOWLEDGE
Essential
- An understanding of Trust policies
- An understanding of the principles of quality management and peer review accreditation process
- NHS/Cancer Plans
- Clinical Governance
- An understanding of and experience in the application of PSIRF
Desirable
- NICE guidance on improving outcomes
- Knowledge of NHS/Cancer services provided in Trus
- Working knowledge of the collaborative approach to improvement
VALUES
Essential
- Ability to demonstrate the organisational values and behaviours
OTHER
Essential
- Innovative and positive approach
- Maintain confidentiality relating to patient information and sensitive information
Person Specification
QUALIFICATIONS
Essential
- Relevant technical or professional qualification
- Post graduate qualification or equivalent experience/training
- Evidence of continuing professional development
Desirable
- ECDL or equivalent experience
- Healthcare related management qualification or training
EXPERIENCE
Essential
- Demonstrable success in working for a complex organization including experience in: - change management - protocol and policy development and implementation - risk management - training and education
Desirable
- Previous experience in improvement projects
- Understanding of wider health economy
- Previous achievements in change management in NHS
SKILLS
Essential
- Good organizational skills with the ability to problem solve/negotiate Leadership skills
- Ability to lead by example
- Ability to develop p several projects in parallel
- Ability to prioritise against tight deadlines
- Ability to accommodate steep learning curves
- Excellent verbal , reporting and presentation skills
- Proactive self-starter
- Good interpersonal and communication skills, with the ability to establish and maintain effective working relationships.
- Able to act and communicate confidently in stressful situations
- Able to influence, even within a complex and challenging environment
- Excellent IT skills
KNOWLEDGE
Essential
- An understanding of Trust policies
- An understanding of the principles of quality management and peer review accreditation process
- NHS/Cancer Plans
- Clinical Governance
- An understanding of and experience in the application of PSIRF
Desirable
- NICE guidance on improving outcomes
- Knowledge of NHS/Cancer services provided in Trus
- Working knowledge of the collaborative approach to improvement
VALUES
Essential
- Ability to demonstrate the organisational values and behaviours
OTHER
Essential
- Innovative and positive approach
- Maintain confidentiality relating to patient information and sensitive information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
