Job summary
An exciting opportunity has arisen for an enthusiastic individual to become a part of the Central Services Directorate.The successful candidate will provide a comprehensive and effective secretarial support service to the directorates' secretarial teams across the Central Services Directorate to assist with the day-to-day clinic management of the clinic templates. To ensure secretarial duties are carried out to a high standard in order to meet patient needs and to ensure that Trust targets are always maintained. To keep accurate, up-to-date patient records; to type clinic annotations and letters and to help ensure that future appointments are made. The post will also require occasional admin support to the Subject to access legal team as and when required.The successful candidate should have excellent communication skills, typing and be able to prioritise their workload.
Main duties of the job
Works closely with the Medical Secretaries to provide comprehensive support for all clinical work within the directorate.Work closely with clinicians to manage clinic templates including amending appointments slots, cancelling, reducing or adding new streams and adding ad hoc or new clinics onto the Patient Administration System (Careflow)Audio typing of correspondence and results, ensuring tight turnaround times are met.Is responsible for ensuring external correspondence is scanned efficiently into the patient electronic notes.Appropriately disseminates a variety of correspondence/documentation across the department.
About us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Job description
Job responsibilities
- Requests and obtains case notes and x-rays/scans both internally and from other hospitals, using the agreed procedures.
- Ensures accurate input of patient details when entering data onto information databases and the patient administration system (Careflow).
- Routinely uses the case note tracking system to ensure all patient case notes are tracked to their location.
- Support the Day Unit with the preparation of clinics.
- Provides cover in times of absence.
- Assists in ensuring timely delivery of notes to the appropriate department for out-patient appointments and in-patient admissions.
- Assists in the registration of new patients to ensure they are seen within the cancer waiting time targets.
- Exchange information with patients and staff on the admission and discharge of patients, both verbally and in written format.
- Communicate with patients who may be anxious, angry or upset.
- Exchange relevant information with GPs and other health professionals.
Job description
Job responsibilities
- Requests and obtains case notes and x-rays/scans both internally and from other hospitals, using the agreed procedures.
- Ensures accurate input of patient details when entering data onto information databases and the patient administration system (Careflow).
- Routinely uses the case note tracking system to ensure all patient case notes are tracked to their location.
- Support the Day Unit with the preparation of clinics.
- Provides cover in times of absence.
- Assists in ensuring timely delivery of notes to the appropriate department for out-patient appointments and in-patient admissions.
- Assists in the registration of new patients to ensure they are seen within the cancer waiting time targets.
- Exchange information with patients and staff on the admission and discharge of patients, both verbally and in written format.
- Communicate with patients who may be anxious, angry or upset.
- Exchange relevant information with GPs and other health professionals.
Person Specification
QUALIFICATIONS
Essential
- oSecondary-level education GCSW Maths and English at C-grade or above, or equivalent
- oRSA/OCR typing/text transcription Stage II or equivalent experience
Desirable
- oAMSPAR Full Diploma equivalent qualifications
- oEuropean Computer Driving License or equivalent
EXPERIENCE
Essential
- oPrevious clerical and /or secretarial experience
- oExperience of working with IT office packages
Desirable
- oPrevious clerical and/or secretarial experience in a hospital environment
- oExperience of hospital administration system (PAS or equivalent)
SKILLS
Essential
- oAudio / copy typing
- oWord-processing - ability to produce accurate, well-presented work
- oExcellent oral and written communication skills
- oThe ability to manage workload and priorities competing tasks effectively
KNOWLEDGE
Essential
- oKnowledge and familiarity with a range of software including Word, Excel, database packages, e-mail and web browsers
- oAbility to work as part of a team
- oAble to use own initiative
- oReliability & confidentiality
- oAbility to be flexible
OTHER
Essential
- oTo be flexible in order to meet the needs of the service and wider Central Services directorate
Person Specification
QUALIFICATIONS
Essential
- oSecondary-level education GCSW Maths and English at C-grade or above, or equivalent
- oRSA/OCR typing/text transcription Stage II or equivalent experience
Desirable
- oAMSPAR Full Diploma equivalent qualifications
- oEuropean Computer Driving License or equivalent
EXPERIENCE
Essential
- oPrevious clerical and /or secretarial experience
- oExperience of working with IT office packages
Desirable
- oPrevious clerical and/or secretarial experience in a hospital environment
- oExperience of hospital administration system (PAS or equivalent)
SKILLS
Essential
- oAudio / copy typing
- oWord-processing - ability to produce accurate, well-presented work
- oExcellent oral and written communication skills
- oThe ability to manage workload and priorities competing tasks effectively
KNOWLEDGE
Essential
- oKnowledge and familiarity with a range of software including Word, Excel, database packages, e-mail and web browsers
- oAbility to work as part of a team
- oAble to use own initiative
- oReliability & confidentiality
- oAbility to be flexible
OTHER
Essential
- oTo be flexible in order to meet the needs of the service and wider Central Services directorate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
