Clinic Administrator

Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

To work with the patient pathway tracking team and clinical colleagues to ensure that patients referred into the trust are registered on the day of receipt and scanned onto the Patient Administration System (CareFlow) and CWP

To ensure that all mandatory information is accurately collected at source and liaise with referring Trusts regarding any outstanding patient reports as per Minimum Data Set (MDS) requirements.

Maintain the designated mailbox that all new target refrerals and inter provider transfer forms are received in

Communicate effectively with all members of staff and external stakeholders, ensuring that a professional manner is maintained at all times.

To provide support to ensure that the necessary proformas are completed and entered into the relevant electronic systems and the patient case notes.

Work autonomously and as part of a team, to organise own workload and prioritise urgent matters

Good knowledge of Health Records systems and CareFlow.

Undertake any other duties as and when required.

Take action in line with escalation procedures to ensure management are aware of any service issues or risks and concerns raised by a service user

Maintain a good understanding of RTT and Cancer Standards, and contribute to the compliance of all patient pathway targets.

Work within all Trust policies appropriate to the role.

Additional Requirements

Follow risk management procedures at all times, including the identification, assessment and management of risk within the division.

1) To maintain awareness of and abide by all Trust policies and procedures.

2) To be responsible for own professional/personal development, including participating in a quarterly appraisal and personal development planning.

3) To ensure all the principles and practices associated with Caldicott and Data Protection legislation are rigorously adhered to.

This job description is not intended to be exhaustive, but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.

Person Specification

Qualifications

Essential

• Secondary-level education GCSE Maths and English at C-grade or above, or equivalent

Experience

Essential

• Previous administrative and clerical experience
• Evidence of working as part of a team as well as in isolation
• Confidence in dealing with professional groups

Desirable

• Previous administrative and clerical experience in a hospital environment
• Evidence of handling difficult circumstances e.g. customer complaints
• Knowledge of NHS administrative procedures

Skills

Essential

• Excellent written and verbal communication skills
• Ability to identify barriers to communication and adapt style/method accordingly
• Basic keyboard skills and IT literate
• Ability to prioritise workload
• Excellent interpersonal skills and telephone manner
• Ability to work unsupervised or as part of a team

Knowledge

Essential

• Knowledge and familiarity with a range of software including Word, Excel, database packages, email and web browsers
• Understanding of the importance of data protection and confidentiality

Desirable

• Knowledge of Trust policies and procedures
• Basic knowledge of NHS terminology

OTHER

Essential

• Conscientious and hardworking
• Good time management
• Proactive and able to work on own initiative
• Tactful and diplomatic
• Self-motivated and enthusiastic
• Willingness to undertake training
• Flexibility

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Christie NHS FT

Address

Performance - E00386

550 Wilmslow Road

Manchester

M20 4BX

Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)