Job summary
An exciting opportunity has arisen for a Diabetes care co-ordinator (band 4) to join the diabetes service at the Christie Hospital to support the management of patients with diabetes and those at risk of developing diabetes. We are looking for a highly motivated, innovative and compassionate individual. You need to be committed to improving diabetes service delivery.
We are seeking a compassionate and experienced Diabetes Care Coordinator to join our multidisciplinary team at a leading oncology hospital. In this vital role, you will support cancer patients who are also managing diabetes, ensuring they receive comprehensive, personalized care that addresses both conditions. We would also welcome applications from individuals with other NHS experience who have an interest in both diabetes care and in working with people with oncological conditions.
Main duties of the job
As a Diabetes Care Coordinator, you will work closely with oncologists, endocrinologists, nurses, dietitians, and other healthcare professionals to develop and implement individualized diabetes management plans. Your focus will be on patient education, medication management, and lifestyle support, helping patients maintain optimal glycemic control throughout their cancer treatment journey. The successful candidate will act as a vital link between oncology and diabetes services, providing education, clinical support, and care coordination. You will empower patients and their families with the knowledge and tools to manage diabetes effectively during cancer treatment, including understanding the impact of chemotherapy, steroids, and other medications on blood glucose levels.
You will also play a key role in triaging patient concerns, coordinating appointments and follow-ups, and supporting the diabetes specialist nursing team with administrative and clinical tasks.
You must be self-motivating, organised, computer literate and able to demonstrate excellent interpersonal skills with a commitment to advancing diabetes care through collaborative working with oncology teams and personal development.
About us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
- Act as a liaison between oncology and diabetes care teams to ensure continuity and consistency in treatment.
- Communicating effectively (face-to-face, telephone, remote/virtual) with a range of individuals on various levels, e.g. patients, relatives, carers, other health / social care professionals and community workers as required.
- Providing general information to individuals in a range of different formats and support to patients in a personalised manner to support diverse range of people.
- Provide advocacy for patients, helping individuals navigate health and social care, staying well informed, empowering them to make the best choices for their needs.
- Support the diabetes specialist nursing team with the administration of on-going patient care including referrals to different hospital, primary care, community and specialist teams.
- Triage telephone and email enquiries, initiating an appropriate response according to risk assessment protocols and individual pathways (escalating urgent and referring complex decisions to the nursing/senior team for assessment and review).
- Make pre-planned telephone calls to patients to assess on-going needs and to enable a proactive prevention approach taking into consideration the views of patients and expertise, arranging other methods of assessment should this be required.
- Co-ordinate handover of patients with other teams to facilitate safe, effective seamless transition of care between services.
- Recognising professional boundaries and role limitations, make appropriate decisions to seek help and report concerns to colleagues when an individuals choices place them at risk.
- Assist with the planning and delivery of Health and Wellbeing events/offer and/or support groups or where appropriate signposting patients to other offerings.
- Promote healthy lifestyle choices, provide guidance on diet, exercise, glucose monitoring, and medication adherence.
- Co-ordinate and organise appointments, as needed, including communicating concerns with clinical team where fast tracking/rapid re-entry of individuals back into the system may be required.
- Ensure patients and carers know how to contact the service when conditions or needs change, including out of hours.
- Support diabetes specialist nurse to coach patients/carers to understand side-effects of treatment. Support the delivery of patient and carer training and education.
- Demonstrate and awareness of the limits of own practice and knowledge and when to seek support/advice.
- To check stock levels of equipment required by the diabetes team and order as appropriately.
- Provide administrative support to the diabetes nursing team, including coordinating appointments, managing referrals and maintaining accurate patient records.
EDUCATION, TRAINING AND AUDIT
The post holder will:
- Support the delivery of patient and carer training and education within scope of practice. Reinforce patient education provided by nurses or diabetes specialists, such as foot care, signs of hypo/hyperglycemia, and medication adherence.
- Support and contribute to audit processes, governance, research, clinical research trials, benchmarking activities and service development, including using findings and recommendations to change practice/systems as appropriate.
- Develop, manage and maintain databases to record activity; monitor the processing of this data.
- Understand the ethical and legal issues around data collection and information handling, including confidentiality, consent, data protection and storage
- Evaluate outcomes of care delivery with the registered practitioner.
- Analyse and interpret information and be able to present it different ways so it can be easily understood at a wide range of levels.
- Take responsibility for personal development and education by demonstrating self-directed learning, actively seeking professional development opportunities to enhance practice, knowledge and role progression.
- Understand that the role will involve exposure to distressing situations, and individuals must know where to seek appropriate advice and support
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
- Act as a liaison between oncology and diabetes care teams to ensure continuity and consistency in treatment.
- Communicating effectively (face-to-face, telephone, remote/virtual) with a range of individuals on various levels, e.g. patients, relatives, carers, other health / social care professionals and community workers as required.
- Providing general information to individuals in a range of different formats and support to patients in a personalised manner to support diverse range of people.
- Provide advocacy for patients, helping individuals navigate health and social care, staying well informed, empowering them to make the best choices for their needs.
- Support the diabetes specialist nursing team with the administration of on-going patient care including referrals to different hospital, primary care, community and specialist teams.
- Triage telephone and email enquiries, initiating an appropriate response according to risk assessment protocols and individual pathways (escalating urgent and referring complex decisions to the nursing/senior team for assessment and review).
- Make pre-planned telephone calls to patients to assess on-going needs and to enable a proactive prevention approach taking into consideration the views of patients and expertise, arranging other methods of assessment should this be required.
- Co-ordinate handover of patients with other teams to facilitate safe, effective seamless transition of care between services.
- Recognising professional boundaries and role limitations, make appropriate decisions to seek help and report concerns to colleagues when an individuals choices place them at risk.
- Assist with the planning and delivery of Health and Wellbeing events/offer and/or support groups or where appropriate signposting patients to other offerings.
- Promote healthy lifestyle choices, provide guidance on diet, exercise, glucose monitoring, and medication adherence.
- Co-ordinate and organise appointments, as needed, including communicating concerns with clinical team where fast tracking/rapid re-entry of individuals back into the system may be required.
- Ensure patients and carers know how to contact the service when conditions or needs change, including out of hours.
- Support diabetes specialist nurse to coach patients/carers to understand side-effects of treatment. Support the delivery of patient and carer training and education.
- Demonstrate and awareness of the limits of own practice and knowledge and when to seek support/advice.
- To check stock levels of equipment required by the diabetes team and order as appropriately.
- Provide administrative support to the diabetes nursing team, including coordinating appointments, managing referrals and maintaining accurate patient records.
EDUCATION, TRAINING AND AUDIT
The post holder will:
- Support the delivery of patient and carer training and education within scope of practice. Reinforce patient education provided by nurses or diabetes specialists, such as foot care, signs of hypo/hyperglycemia, and medication adherence.
- Support and contribute to audit processes, governance, research, clinical research trials, benchmarking activities and service development, including using findings and recommendations to change practice/systems as appropriate.
- Develop, manage and maintain databases to record activity; monitor the processing of this data.
- Understand the ethical and legal issues around data collection and information handling, including confidentiality, consent, data protection and storage
- Evaluate outcomes of care delivery with the registered practitioner.
- Analyse and interpret information and be able to present it different ways so it can be easily understood at a wide range of levels.
- Take responsibility for personal development and education by demonstrating self-directed learning, actively seeking professional development opportunities to enhance practice, knowledge and role progression.
- Understand that the role will involve exposure to distressing situations, and individuals must know where to seek appropriate advice and support
Person Specification
Qualifications
Essential
- GCSE English Language and Mathematics (Grades A-C) or equivalent qualification
- Evidence of continued professional development
- NVQ Level 3 in health-related subject or equivalent knowledge and experience
Desirable
- NVQ Level 4 or additional training to diploma level or equivalent
Experience
Essential
- Understanding of person centred care
- Understanding of health and social care environment
- Experience of providing administrative support
Desirable
- Understanding of Cancer Support Services
- Previous experience in the care of people with (or at risk of developing) diabetes
- Experience in co-ordinating a patient workload
- General awareness of local and national cancer policies and guidance.
- Experience of coaching / teaching patients and carers
Skills
Essential
- Ability to work effectively in a team.
- Good verbal and written communication skills
- Effective organisation and time management skills, managing workload using own initiative
- Able to motivate self and others and promote an environment for empowerment
- Ability to communicate sensitively and address information needs, retrieving information from a wide range of sources and in different formats
Desirable
- Able to present information in a range of formats for example power point or excel
Knowledge
Essential
- Working knowledge of Microsoft Office packages
Values
Essential
- Ability to demonstrate the organisational values and behaviours
Person Specification
Qualifications
Essential
- GCSE English Language and Mathematics (Grades A-C) or equivalent qualification
- Evidence of continued professional development
- NVQ Level 3 in health-related subject or equivalent knowledge and experience
Desirable
- NVQ Level 4 or additional training to diploma level or equivalent
Experience
Essential
- Understanding of person centred care
- Understanding of health and social care environment
- Experience of providing administrative support
Desirable
- Understanding of Cancer Support Services
- Previous experience in the care of people with (or at risk of developing) diabetes
- Experience in co-ordinating a patient workload
- General awareness of local and national cancer policies and guidance.
- Experience of coaching / teaching patients and carers
Skills
Essential
- Ability to work effectively in a team.
- Good verbal and written communication skills
- Effective organisation and time management skills, managing workload using own initiative
- Able to motivate self and others and promote an environment for empowerment
- Ability to communicate sensitively and address information needs, retrieving information from a wide range of sources and in different formats
Desirable
- Able to present information in a range of formats for example power point or excel
Knowledge
Essential
- Working knowledge of Microsoft Office packages
Values
Essential
- Ability to demonstrate the organisational values and behaviours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
