Job responsibilities
MANAGEMENT AND OPERATIONAL
A motivated and dynamic leader, striving for improvement in care and practice, and acting as positive role model to all staff.
Demonstrate christie behaviours and values maintains a high visibility within the clinical areas, providing support and advice to all staff.
Provide management support for the Patient Flow Team and Hotline Team
Liaise closely with all ward managers/nursing teams and matrons across all inpatient and out patient settings to ensure accurate up to date knowledge of patient placements is achieved.
Work closely with the infection prevention and control team to reduce patient risk of infection and ensure appropriate use of isolation and early identification of potential infection risks. Also liaise closely with domestic supervisors to organise deep clean team daily time table in line with trust needs.
Liaise closely with critical care team to understand needs and prioritise care of acutely unwell patients across the trust.
- Provide 24/7 telephone helpline service to enable patients to access expert advice and management with the side effects of their disease or treatments
- Utilise the UKONS 24 hour triage tool to safely manage patients
Be the first point of call for acute oncology management service escalation policy to ensure safe waiting times for calls to the hotline.
Work closely with the discharge team and community services to facilitate effective fast track and rapid discharge in line with palliative care Trust and National goals and initiatives.
Liaise with consultant colleagues from all clinical specialities, to advise and escalate where necessary, of the site bed position to allow a strategy for overcoming shortfalls in capacity and demand.
Foster and demonstrate creativity, energy and inspiration into ward teams toward efficient patient flows and pathways.
Assess, plan and implement clinical care and maintain associated patient records.
Be aware of Health and Safety issues and ensure relevant risk assessments are undertaken.
Report and record all accidents and complaints according to the agreed policy, investigating speedily and compassionately
Ensure all trust policies and procedures are adhered to and new ones implemented as necessary
Ensure each designated staff member participates in a personal development plan and act to maximise the potential of others
Assist in nursing recruitment process when required
Take a progressive approach to the management of short and long-term sickness/absence in collaboration with the Department manager/Senior Nursing team
- Continuously review the service and implement change to the service to support ongoing improvements in bed management reflecting capacity and demand issues as well as all aspects of patient flow to ensure best possible patient experience from begging to end of their patient journey.
Participate and lead, where appropriate, the daily meetings, gathering appropriate concise information.
Ensure the patient flow team communicate the bed status clearly and to Trust manages both verbally and in report form
Ensure effective communication between patients, their families and the healthcare team in order to maintain continuity in care and that appropriate and consistent information is conveyed to patients and their families.
Ensure the Hotline team communicate effectively and timely with Acute Oncology Management teams at local hospitals
Maintain links with specialist nurses, GPs and nursing teams in the community to ensure continuity of care
Be innovative in approach to move the service forward in line with Trust and National frameworks including inpatient and primary care initiatives to improve inpatient capacity challenges.
Liaise with consultant colleagues from all clinical specialities, to advise and escalate where necessary
Liaise with other hospitals and trusts to understand pressures and appropriately support patients on and off site through effective clinical judgement, assessment and communication to appropriately repatriate and transfer patients.
- Work as a professional role model, providing leadership at all times and work as the patient advocate when necessary
- Initiate the escalation plan when the hospital is at or nearing capacity.
Be fully aware of the patient flow responsibilities within the major incident plan and its specific role within the Trust wide plan.
To co-ordinate and where necessary take responsibility for care of patients in the transfer lounge
Communicate with patients and/or cares regarding their care management dealing with highly sensitive information requiring empathy and reassurance
Be aware of possible barriers to understanding and use exceptional communication skills and specialist knowledge to overcome this
Clinically assess patient provided information and provide appropriate safe advice on a range of clinical issues
Recognise and escalate appropriately patients who are critically ill
Make clinical judgements from caller information, evaluating multiple options and courses of action to find the most appropriate route for the patient
Work collaboratively with community services and the patient flow team to overcome capacity issues with patient safety at the forefront of decision making
Liaise within clinicians and arrange prescriptions and treatment plans for patients in the community to avoid urgent admission or onsite assessment
TRAINING & EDUCATION
Complete appropriate clinical skills and mandatory training as directed by management
Supervise clinical staff and disseminate knowledge and current developments. Ensure all staff have an appropriate level of training and are offered relevant support
Present at training days and conference
Supervise and appraise nominated staff by establishing performance objectives and facilitating individual development opportunities through personal development plans.
Participate and undertake research and audit which will influence practice
To be up to date in all IV training programs including annual updates and competent in all areas of clinical practice including medicines management, moving and handling, assessment of critically ill patient and competent in performing ECGs
Attend all mandatory study days
Maintain awareness and competency within the role against national and regional initiatives and subsequently implement these initiatives into practice.
Take responsibility for training and education of the team and ensure equal opportunities for develop
Maintain professional accountability
PROFESSIONAL LEADERSHIP
Maintain a high-profile visible presence within wards and department areas whilst ensuring the highest standards are maintained
Work as a professional role model and patient advocate which reflects the Trusts values and behaviours
Contribute to local resolution of any informal or formal complaints and carry out any follow-up action as required
Provide leadership to promote the patient flow and operational agenda
Participate in professional forums where appropriate
Communication and Relationship skills
Act as a resource giving advice and support to nursing staff regarding emergency admissions and associated issues
Provide and receive highly sensitive confidential information concerning patients requiring empathy, persuasion and reassurance.
Deals with complex facts or situations requiring analysis, interpretation and comparison of a range of options
Liaise closely with the medical team and other members of the MDT in respect of patient care promoting the highest standard of care
To develop and maintain a professional interest in all aspects of nursing and associated research
To highlight areas of improvement/development within the department and undertake relevant projects
Foster and demonstrate creativity, energy and inspiration into ward teams toward efficient patient flows and pathways.
Planning and organisational skills
Plan and organise complex activities or programmes requiring formulation, adjustment and involving multiagency
Provide highly specialised advice on trust status
Responsibility for financial and physical resources . hold delegated budget authority for patient flow
Responsibility for human resources. Day to day management of staffing levels for your team and when necessary, the division
Deal with and support the team through highly distressing or emotional circumstances e.g giving unwelcome news or challenging decision making
PERSONAL
Show professional and courteous manner whilst practicing excellent communication skills at all levels
Undertake relevant projects
Represent the team at trust wide forums
Keep abreast of issues influencing the Trust both internally and externally
Participate in policy writing for the department and trust
Be fully aware of the divisional objectives and the Trusts corporate plan
To show respect for members of the team and endorse the departments philosophy of giving mutual support.
Being aware of ones own limitations, maintain confidentiality and adherence to NMC Professional Code of Conduct
Cooperate in own performance review by indicating learning goals and support needs.
Maintain confidentiality with regard to patient information both at work and outside working hours
Report and record all accidents and complaints according to the agreed policy
