Job summary
Are you passionate about all things culture, patient safety, encouraging and advocating colleagues to speak up?
This role requires strong partnership working at all levels within the organisation, to engage with staff groups across the organisation to test/determine the culture of organisation, identifying sub-cultures (positive and negative) with a view to encouraging and supporting cultural change in line with our Trust values.
Acting as an impartial and independent expert and professional resource for Trust colleagues on all aspects of practice relating to Freedom to Speak up. Identifying appropriate contacts and escalation routes as sources of support for anything that might be spoken up about.
Importantly to encourage the embedding of best practice in enabling and supporting Trust staff to raise concerns where they see evidence of risk, ongoing and unsafe practice.
We welcome applications from all areas of our organisation. Strong people skills and a background in helping and advocating for others are paramount in this role.
Main duties of the job
As Freedom to Speak Up Guardian, the post holder with a focus on patient safety will engage with staff groups across the organisation using tools such as national/local surveys to test/determine culture of organisation, identifying sub-cultures (positive and negative). Raising awareness of cultural issues to support change.
Actively engage in supporting all cultural initiatives with research and education to enhance the Trust's capabilities in evaluating and improving culture ensuring patient safety is at the forefront.
The post holder will provide a focus on ensuring that colleagues feel able to speak up without fear of detriment to protect patient safety, identify and develop ways to improve barriers to speaking up, improve experience and promote learning and improvement.
This role will operate independently, impartially, and objectively, whilst working in partnership with individuals and groups throughout the organisation. The post holder will seek guidance and support from and, where appropriate and escalate matters as required including to bodies outside the organisation.
Working with key stakeholders and the executive team autonomously on the development and delivery of the Freedom to Speak Up Strategy and actively engage to ensure alignment with the Trust People and Culture Plan.
The post holder will, adhere with directives from the National Guardian Office, regularly support and contribute to the national and regional networks.
About us
We support the frontline of cancer care and working in this team will directly impact on those who deliver it and the effectiveness of our organisation, bringing our Trust values and behaviours to life.
There is an expectation that the role-holder will work from home and spend time on the Withington site to engage with stakeholders, deliver interventions, and attend meetings. Travel to our satellite sites may be required on a minimal basis (Oldham, Salford, Macclesfield).
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.
Job description
Job responsibilities
ROLES AND RESPONSIBILITIES
Provide analysis of data and work with senior managers to provide a triangulated analysis with relevant statistical sources. Ensuring that information and data are handled appropriately, and personal and confidential data are protected.
Provide support to the organisation in the development of a FTSU vision, identifying gaps in speaking up provision and engaging key stakeholders to lead on the development of a FTSU annual plan.
Writing and providing analytical reports to present to the Trust Board and other Trust committees to provide analysis if FTSU data, themes, identified learning and recommendations.
Lead on the interpretation of national policy and provide guidance on changes in legislation, government guidelines and policy development.
Report quarterly all relevant data to the National Guardians Office (NGO). The postholder will also participate in the NGO activities and training and actively support Trust FTSU champions.
Meet regularly with the Trust CEO, Exec lead for FTSU and the Non-Executive Director with responsibility for FTSU to highlight areas of concern, feedback themes, share experience and outcomes.
Lead on the development and review of the FTSU policy.
Working in partnership with the communications team to develop and deliver.communication and engagement interventions aimed at:Promoting speaking up processes, sources of support, demonstrating the impact of speaking up and celebrate speaking up
The postholder will be highly visible, spending time with staff, providing advice and supporting and encouraging staff to speak up. Visibility will include attendance at induction, participate in educational programmes and other appropriate engagement events.
Assess and escalate concerns to the appropriate person and seek assurance they have been acted on.
Develop, train, support and co- ordinate a network of champions who will work to ensure FTSU is embedded within the organisation and associated cultural activity.
Please see attached job description for full details
Job description
Job responsibilities
ROLES AND RESPONSIBILITIES
Provide analysis of data and work with senior managers to provide a triangulated analysis with relevant statistical sources. Ensuring that information and data are handled appropriately, and personal and confidential data are protected.
Provide support to the organisation in the development of a FTSU vision, identifying gaps in speaking up provision and engaging key stakeholders to lead on the development of a FTSU annual plan.
Writing and providing analytical reports to present to the Trust Board and other Trust committees to provide analysis if FTSU data, themes, identified learning and recommendations.
Lead on the interpretation of national policy and provide guidance on changes in legislation, government guidelines and policy development.
Report quarterly all relevant data to the National Guardians Office (NGO). The postholder will also participate in the NGO activities and training and actively support Trust FTSU champions.
Meet regularly with the Trust CEO, Exec lead for FTSU and the Non-Executive Director with responsibility for FTSU to highlight areas of concern, feedback themes, share experience and outcomes.
Lead on the development and review of the FTSU policy.
Working in partnership with the communications team to develop and deliver.communication and engagement interventions aimed at:Promoting speaking up processes, sources of support, demonstrating the impact of speaking up and celebrate speaking up
The postholder will be highly visible, spending time with staff, providing advice and supporting and encouraging staff to speak up. Visibility will include attendance at induction, participate in educational programmes and other appropriate engagement events.
Assess and escalate concerns to the appropriate person and seek assurance they have been acted on.
Develop, train, support and co- ordinate a network of champions who will work to ensure FTSU is embedded within the organisation and associated cultural activity.
Please see attached job description for full details
Person Specification
Education/Qualifications
Essential
- Evidence of personal development
Desirable
- Educated to post graduate diploma level or equivalent experience
Knowledge
Essential
- Understand the Trust, its values and key priorities and challenges.
- An understanding of how to raise concerns and the barriers that can exist for those who speak up.
- Understand mediation and managing confidential matters; this includes an understanding of managing and keeping confidential records of cases
- Knowledge of the speaking up agenda both nationally and through and local systems
Skills and Abilities
Essential
- Be an approachable, trusted, non-judgmental individual with personal resilience and confidence
- Ability to lead meetings and reviews relating to more complex staff or situations
- Excellent verbal and written interpersonal and communication skills at different levels of the organisation.
- Highly developed, negotiating and influencing skills overcoming barriers to understanding and acceptance and reaching agreements.
- Ability to design and deliver training
- Well-developed facilitation skills and ability to lead dialogue and group conversations with skill and cultural sensitivity
- Ability to lead large group events
- Ability to interpret and analyse complex facts or situations
- Analysis of complex qualitative data and surveys with the ability to cross reference multiple sources to understand a broader picture
- Proven ability to provide and receive highly complex, sensitive and contentious information
- Ability to build relationships with key stakeholders both internally and externally, influencing
- Excellent IT skills
- Ability to set boundaries, be concise, synthesise and present information
- Ability to write reports with well-developed analytical skills
Experience
Essential
- Demonstrate experience of developing service related plans and strategies joint working with colleagues.
- Experience of providing effective support to staff in difficult and complex work related situations.
- Experience of working with diverse levels of staff
- Proven leadership skills
Desirable
- Demonstratable track record of facilitating change to the working environment
- Experience of coaching/mentoring
Person Specification
Education/Qualifications
Essential
- Evidence of personal development
Desirable
- Educated to post graduate diploma level or equivalent experience
Knowledge
Essential
- Understand the Trust, its values and key priorities and challenges.
- An understanding of how to raise concerns and the barriers that can exist for those who speak up.
- Understand mediation and managing confidential matters; this includes an understanding of managing and keeping confidential records of cases
- Knowledge of the speaking up agenda both nationally and through and local systems
Skills and Abilities
Essential
- Be an approachable, trusted, non-judgmental individual with personal resilience and confidence
- Ability to lead meetings and reviews relating to more complex staff or situations
- Excellent verbal and written interpersonal and communication skills at different levels of the organisation.
- Highly developed, negotiating and influencing skills overcoming barriers to understanding and acceptance and reaching agreements.
- Ability to design and deliver training
- Well-developed facilitation skills and ability to lead dialogue and group conversations with skill and cultural sensitivity
- Ability to lead large group events
- Ability to interpret and analyse complex facts or situations
- Analysis of complex qualitative data and surveys with the ability to cross reference multiple sources to understand a broader picture
- Proven ability to provide and receive highly complex, sensitive and contentious information
- Ability to build relationships with key stakeholders both internally and externally, influencing
- Excellent IT skills
- Ability to set boundaries, be concise, synthesise and present information
- Ability to write reports with well-developed analytical skills
Experience
Essential
- Demonstrate experience of developing service related plans and strategies joint working with colleagues.
- Experience of providing effective support to staff in difficult and complex work related situations.
- Experience of working with diverse levels of staff
- Proven leadership skills
Desirable
- Demonstratable track record of facilitating change to the working environment
- Experience of coaching/mentoring
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
