Job summary
When departments have planned and unplanned gaps in rosters and can't be filled by substantive staff, bank workers work flexibly to cover ad hoc shifts across the organisation. Acting as the Trusts frontline defence before shifts are escalated to agencies. The temporary staffing team will provide an essential service in managing bookings, recruiting both internal & external workers, ensuring training compliance is maintained & providing support to managers & bank workers. Where bank can't fill, they will then escalate to agency and ensuring that suppliers fill urgent ad hoc shifts following the Trusts agency booking procedure.
An exciting opportunity has arisen for a Part Time Administrator in the Temporary Staffing Team, applications are invited from motivated staff that share our passion & understand the benefits of using workforce management systems and payroll and want to be an integral part of our team.
You will be required to work 15 hours per week over 2 days to be discussed
Main duties of the job
The successful candidate will act as the first point of contact for staff & Managers and will be Responsible for engaging with new and existing employees to ensure they are fully supported at all times and made aware of the Temporary staffing, eRostering & workforce processes including essential training, performance development reviews and providing appropriate access to all required systems and information. And to provide training and support to trust staff, managers, bank workers and colleagues on the Bank Staff and Employee Online booking systems, and bank and agency processes. You will be required to ensure that staff registered with the temporary staffing service understand their responsibilities and work to the standards of conduct expected, and escalating issues of concern to the eRostering & Temporary Staffing Manager. You will also support all recruitment processes for sourcing additional temporary staffing and all administrative tasks utilising all workforce systems as appropriate including NHS Jobs, ESR, eRostering systems including Bank staff and to agreed processes and timescales.
About us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.
We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.
We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
- Responsible for liaising with managers providing high calibre, consistent advice and support, underpinned by sound knowledge, ensuring an efficient and effective workforce planning and resourcing service.
- Responsible in complying with the Trusts policies, workforce processes and national standards and guidelines including Agenda for Change and NHS Employment Check standards, and escalating any issues or concerns immediately.
- Responsible for liaising with managers to ensure all agreed relevant workforce & Temporary Staffing processes and templates are followed.
- Supporting the recruitment function of bank workers and data input into ESR for new starters and substantive bank workers.
- Advise managers of the Temporary Staffing booking processes
- Administer the booking systems for temporary staff including Agency
- Responsible for utilising all workforce systems as appropriate including NHS Jobs, ESR, eRostering systems including Bankstaff and to agreed processes and timescales.
- Input data for shift requirements, bank staff details & availability.
- Responsible for recording all activities accurately, consistently and timely to enable effective monitoring of the service.
- Responsible for engaging with new and existing employees to ensure they are fully supported at all times and made aware of the Temporary staffing & workforce processes including essential training, performance development reviews and providing appropriate access to all required systems and information.
- Responsible for issuing contractual documentation as required using standard templates.
- Responsible for ensuring that all data is recorded on the workforce systems accurately, consistently and timely
- Responsible for identifying any data discrepancies and taking corrective action, liaising with all those impacted as appropriate.
- Responsible for carrying out regular reviews of inactive Bank posts ensuring the workforce systems are set up and maintained.
- Willing to identify improvements for identifying improvements to Temporary staffing processes.
- Match staff to shift requirements & make bookings in full liaison with all parties.
- Ensure that staff registered with the temporary staffing service understand their responsibilities and work to the standards of conduct expected, and escalating issues of concern to the eRostering & Temporary Staffing Manager
- Provide training and support to trust staff, managers, bank workers and colleagues on the BankStaff and Employee Online booking systems, and bank and agency processes.
- Ensure all bookings/shifts are logged on the BankStaff system in a timely manner and in accordance with best practice.
- Ensure that all checks are completed for proposed agency workers and are escalated to the appropriate individuals in line with policy and procedure.
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
- Responsible for liaising with managers providing high calibre, consistent advice and support, underpinned by sound knowledge, ensuring an efficient and effective workforce planning and resourcing service.
- Responsible in complying with the Trusts policies, workforce processes and national standards and guidelines including Agenda for Change and NHS Employment Check standards, and escalating any issues or concerns immediately.
- Responsible for liaising with managers to ensure all agreed relevant workforce & Temporary Staffing processes and templates are followed.
- Supporting the recruitment function of bank workers and data input into ESR for new starters and substantive bank workers.
- Advise managers of the Temporary Staffing booking processes
- Administer the booking systems for temporary staff including Agency
- Responsible for utilising all workforce systems as appropriate including NHS Jobs, ESR, eRostering systems including Bankstaff and to agreed processes and timescales.
- Input data for shift requirements, bank staff details & availability.
- Responsible for recording all activities accurately, consistently and timely to enable effective monitoring of the service.
- Responsible for engaging with new and existing employees to ensure they are fully supported at all times and made aware of the Temporary staffing & workforce processes including essential training, performance development reviews and providing appropriate access to all required systems and information.
- Responsible for issuing contractual documentation as required using standard templates.
- Responsible for ensuring that all data is recorded on the workforce systems accurately, consistently and timely
- Responsible for identifying any data discrepancies and taking corrective action, liaising with all those impacted as appropriate.
- Responsible for carrying out regular reviews of inactive Bank posts ensuring the workforce systems are set up and maintained.
- Willing to identify improvements for identifying improvements to Temporary staffing processes.
- Match staff to shift requirements & make bookings in full liaison with all parties.
- Ensure that staff registered with the temporary staffing service understand their responsibilities and work to the standards of conduct expected, and escalating issues of concern to the eRostering & Temporary Staffing Manager
- Provide training and support to trust staff, managers, bank workers and colleagues on the BankStaff and Employee Online booking systems, and bank and agency processes.
- Ensure all bookings/shifts are logged on the BankStaff system in a timely manner and in accordance with best practice.
- Ensure that all checks are completed for proposed agency workers and are escalated to the appropriate individuals in line with policy and procedure.
Person Specification
Qualifications
Essential
- 5 GCES (grades A-C) or equivalent including English and Mathematics
Desirable
- Customers service or business Admin NVQ level 3 or equivalent.
- Allocate Accredited training
Experience
Essential
- Recent experience using Microsoft Office packages (word, excel, outlook)
- Recent experience of work involved regular data inputting to strict deadlines
- Experience of working in a busy administrative environment
- Experience in delivering high standards of customer service
- Excellent telephone manner, experience of deadline with high volume of telephone calls / enquiries
Desirable
- Recent experience of working in the NHS
- Experience in using NHS Jobs, Electronic Staff Record, Healthroster & Bankstaff
- Recent experience of working in an HR environment
Skills
Essential
- Good IT skills.
- Ability to read and interpret data and to be tenacious in ensuring its accuracy.
- Ability to work methodically and accurately
- Ability to use own initiative
- Excellent interpersonal skills and ability to explain both complex and routine information to all levels of staff and external contacts
- Ability to prioritise own workload and meet strict deadlines
- Ability to work under pressure
Knowledge
Essential
- Knowledge of workforce information flows
- Knowledge of Equality and Diversity
Desirable
- Knowledge of NHS Agenda for Change terms and conditions
Values
Essential
- Deliver high customer service at all times
- Understanding of equal opportunities
- Appreciation of the importance of team working
- Understanding of confidential issues
- Responsive and flexible
Person Specification
Qualifications
Essential
- 5 GCES (grades A-C) or equivalent including English and Mathematics
Desirable
- Customers service or business Admin NVQ level 3 or equivalent.
- Allocate Accredited training
Experience
Essential
- Recent experience using Microsoft Office packages (word, excel, outlook)
- Recent experience of work involved regular data inputting to strict deadlines
- Experience of working in a busy administrative environment
- Experience in delivering high standards of customer service
- Excellent telephone manner, experience of deadline with high volume of telephone calls / enquiries
Desirable
- Recent experience of working in the NHS
- Experience in using NHS Jobs, Electronic Staff Record, Healthroster & Bankstaff
- Recent experience of working in an HR environment
Skills
Essential
- Good IT skills.
- Ability to read and interpret data and to be tenacious in ensuring its accuracy.
- Ability to work methodically and accurately
- Ability to use own initiative
- Excellent interpersonal skills and ability to explain both complex and routine information to all levels of staff and external contacts
- Ability to prioritise own workload and meet strict deadlines
- Ability to work under pressure
Knowledge
Essential
- Knowledge of workforce information flows
- Knowledge of Equality and Diversity
Desirable
- Knowledge of NHS Agenda for Change terms and conditions
Values
Essential
- Deliver high customer service at all times
- Understanding of equal opportunities
- Appreciation of the importance of team working
- Understanding of confidential issues
- Responsive and flexible
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
