Clinical Trials Administrator

Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

Closely liaise with Central Registration to ensure new patient referrals are registered on Medway, triaged and subsequently appointed in accordance with clinical instructions. Liaise with PA/Medical Secretary to ensure accurate booking of clinical appointments for both new and review patients.

Book appointments, liaising with Schedulers as appropriate ensuring appointments are made in accordance with clinical instructions.

Contribute to the compliance of all patient pathway targets.

Working closely with the clinicians, manage clinic templates including amending appointment slots, cancelling or reducing streams due to annual leave, adding new streams and adding ad hoc or new clinics onto the Patient Administration System (Medway).

Ensure accurate input of patient details when entering data onto information databases and Patient Administration System (Medway), including routine use of the case note tracking system.

Ensure all relevant information is available to multi-disciplinary meetings for your team. Coordinate case notes and reports where necessary.

Deal professionally with telephone calls from relative/patients which can be emotional and of a sensitive nature.

Liaising with staff at all levels both internally and externally, answering written and verbal enquiries when necessary, taking action on all matters which can be dealt with without further reference.

Audio typing support for Medical Secretaries.

Provide information required to support investigation of litigation cases.

Provide statistical information to the Information Department as required.

Delegate to clerical team members to ensure relevant paperwork is available for clinic appointments and admissions.

Contribute to the training of new members of staff with a given area as required.

Work with clinicians, nurses, managers and administrative staff to review working practices, identify new improved ways of working and find solutions to problems.

Work with Divisional Managers to improve quality and range of services, with resources being managed according to agreed policies and priorities.

This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.

Person Specification

Qualifications

Essential

• Secondary-level education GCSE Maths & English at C grade or above.
• RSA Stage II or equivalent experience.

Desirable

• Audio typing experience or qualification

Experience

Essential

• Previous clerical and/or secretarial experience
• Experience of working with IT packages to include Word & Excel

Desirable

• Previous clerical and/or secretarial experience in a hospital environment.
• Experience of hospital administration systems.

Skills

Essential

• Copy typing
• Word processing
• Excellent oral and written communication skills
• The ability to manage workload & prioritise tasks effectively

Desirable

• Audio typing

Knowledge

Essential

• Knowledge and familiarity with a range of software including Word, Excel, database packages, email and web browsers

Values

Essential

• Ability to demonstrate the organisational values and behaviours

Other

Essential

• Ability to work under pressure
• Ability to work as part of a team
• Able to use initiative
• Reliability and confidentially
• Ability to work flexibly

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Christie NHS FT

Address

Phase 1 - Q01312

Manchester

M20 4BX

Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)