Trainer

Job responsibilities

DUTIES AND RESPONSIBILITIES

• Participate in the planning, development, delivery and evaluation of a range of training events and services to meet the needs of MCSTU client groups internally and externally.
• Deliver training in a variety of settings, including face to face and on-line, using specialist skills to adapt learning and facilitation accordingly.
• Deliver specialist knowledge to a range of colleagues which support the strategic development of high-quality communication skills informed by national policy and recent research.
• Provide expert support to workforce colleagues, to proactively identify specialist training needs and opportunities for all Christie staff.
• Develop strategies and new, innovative modes of delivery to meet the needs of all stakeholders, including hard to reach groups.
• Facilitate groups and individual sessions which require highly developed interpersonal skills and the ability to challenge a range of colleagues including senior staff.
• Deliver facilitation skills / teach the teacher training courses and provide expert advice and support to associate facilitators as appropriate, being a source of specialist advocacy and learning.
• Deliver specialist training courses to complex and challenging groups, which can include highly emotive and distressing subjects and reactions. Following up and debriefing.
• Have a proactive approach to the development of new business opportunities, working alongside the Senior Maguire Trainer and Education Business Manager to develop business cases and quotations.
• Design and develop evidence-based tools for evaluation, audit and research in relation to all aspects of the training programme. Identify opportunities for dissemination of output, including publication in peer reviewed journals and presentations and high-profile conferences.
• Maintain knowledge of current research and development in the field of communication skills training.
• Analyse evaluation data, research, national policies and guidelines and theoretical developments and recommend options for developing and improving Maguire programmes, practices and services accordingly.
• Represent the Maguire Communication Skills Training Unit at meetings and events, when required. This can include presentation to large groups and conferences to represent the strategy of the team.
• Contribute to the development of the MCSTU profile by identifying opportunities for collaboration, publication and marketing.
• Communicate and support members of the MCSTU team and liaise with relevant staff from the trust and network on a range of matters.
• Contribute to improving quality and supporting equality and diversity, adapting content to meet the needs of different stakeholders. Have an informed understanding of specialist communication needs which supports local and international markets.
• Assist in maintaining own and others health, safety and security.
• Any other duties as may be required from time to time and which are commensurate with the grade of the post.
• Be involved in the appropriate recruitment of candidates to specialist courses.
• Work alongside the Senior Trainer in the development of a cadre of specialist trainers which supports the service requirements of the Christie.

Personal

• Participate in the performance review process and annual personal development plan to enable achievement of objectives and management of learning needs.
• Attend relevant mandatory updates.
• Be aware of relevant Trust policies and procedures and work within them.
• Manage time effectively and efficiently.
• Maintain the Christie commitment at all times embracing the core principles, values and behaviours.

Qualifications

Essential

• Masters degree or professional equivalent in a communication, healthcare or psychosocial area
• Advanced Communication Skills Facilitator
• Post-graduate teaching qualification

Desirable

• Attendance on Maguire 3 Day Train the Trainers course
• Qualification in clinical supervision or counselling supervision, coaching.

Experience

Essential

• Facilitating Advanced Communication Skills Training
• Previous experience in a senior health or social care role
• Delivering training in both classroom and virtual environments
• Working with single and multi-professional groups
• Managing training events and/or projects

Desirable

• Delivering Train the Trainer courses in communication or related field
• Facilitating any other communication skills training workshops or other training using experiential teaching methods
• Conducting training needs analysis
• Giving and receiving feedback to others for development of practice
• Direct patient care experience

Skills

Essential

• Highly developed written and verbal communication and interpersonal skills
• Able to deliver training sessions using a range of experiential and interactive methods
• Can demonstrate a range of communication skills and strategies
• Ability to give potentially sensitive or challenging feedback to senior colleagues in training situations
• Can manage complex and challenging group dynamics in training situations. This can include highly emotive and distressing subjects and reactions
• Ability to work as part of a team
• Attention to detail
• Ability to work independently and maintain high standards

Desirable

• Experience of designing learning materials for adults
• Research and/or evaluation skills in communication skills training field
• Proficiency in Microsoft packages and learning platforms e.g. Zoom
• Experience of working with web sites and e-learning resources
• Skills in technological equipment to enhance teaching techniques

Knowledge

Essential

• Theory of communication skills in healthcare: communication models / communication strategies / experiential teaching strategies
• Theory of managing group dynamics

Desirable

• Knowledge of past and current research around communication skills

Values

Essential

• Ability to demonstrate our organisational values.

Other

Essential

• Working hours can be regular, with a degree of flexibility to meet the needs of the service

Desirable

• Willing to undertake occasional travel with overnight stays for face to face activities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).