Learning Management System Administrator

Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

Data Administration

Maintain robust data collection, management and reporting mechanisms, in accordance with GDPR.

Work closely with colleagues in the PET-CT Academy team to ensure that all systems are in place to facilitate the timely and accurate delivery of all data requirements.

Facilitate the effective use of data within the scope of the role to support the objectives of PET-CT Academy, working closely with the team to illicit, understand and support their reporting and data requirements.

Apply statistical and analytical knowledge to critically appraise and challenge the results of outputs ensuring only meaningful information is delivered to the programme and operational stakeholders.

Report on a range of KPIs as requested.

Learning Management System Administration

Manage, administrate, and maintain the LMS. This will include the upkeep of online courses and course areas to support the PET-CT Academys educational offerings.

Create course areas following the appropriate brand guidelines.

Manage access rights, audiences and enrolments for all users of the LMS, to ensure a high-quality experience, whilst accurately contributing to reporting in relation to assessment and tracking.

Contribute to the administration of assessment processes with the LMSs, ensuring appropriate feedback and reporting processes.

Provide first line technical support and maintenance for relevant LMS, including the provision of systems administration, support for enrolments, tracking and assessment and site/course configuration.

Manage and monitor the LMS support inbox, responding to queries in an efficient and proactive manner.

Create how to guides and training videos which support colleagues in utilising the LMS environments appropriately, to meet individual, departmental and organisational needs.

With colleagues, engage in robust quality assurance processes, to ensure that the LMS, functionality, usability and materials meet quality standards.

General

Keep up to date with relevant professional developments.

Deal with difficult situations in a calm and pleasant manner, taking responsibility to find solutions to complex problems.

Communicate with colleagues in a clear concise manner.

Attend meetings and follow up on action points.

Support with the delivery of events as required.

Raise purchase orders when necessary.

Always demonstrate the Christie Principles and Behaviours, in line with the Trust Code of Conduct.

Undertake other relevant duties as directed by the Learning Designer, Programme Manager.

Person Specification

Qualifications

Essential

• oEducated to GCSE standard, including English Language and Mathematics Grade C or Grade 4 and above, or Numeracy and Literacy Level 2
• oNVQ Level 3, BTEC Level 3, A-Level(s) or T-Level(s) or equivalent in appropriate subject

Desirable

• oRelevant professional qualification or training

Experience

Essential

• oExperience in managing and reporting on a range of data
• oPrioritising and managing busy workload
• oExperience in an administrative or similar role

Desirable

• oExperience in providing first line support to a range of key personnel
• oKnowledge of the maintenance and administration of an LMS e.g. Totara, Moodle and Blackboard

Skills

Essential

• oExcellent ICT skills
• oExcellent written and verbal communication skills
• oAbility to work in a fast-paced team, managing workload and time effectively
• oAccuracy and eye for detail

Desirable

• oStrong analytical skills to interpret data
• oStrong troubleshooting skills

Knowledge

Essential

• oUnderstanding of CSV files and Microsoft Excel
• oData management experience

Desirable

• oKnowledge of SCORM files

OTHER

Essential

• oAbility to be adaptable and flexible, think creatively and learn new skills quickly

Desirable

• oSelf-motivated with a willingness to learn

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Christie NHS FT

Address

PET-CT - D00040

Wilmslow Road

Manchester

M20 4BX

Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)