eRostering Support Officer

Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

Operational / Administrative

• Management and configuration of Healthroster. Developing marketing and communication material (within a project library) through various mediums including (but not limited to):

• Microsoft SharePoint
• Microsoft Office
• Email

• To create regular reporting and forecasting tools direct from the e-Rostering dashboard.
• To manage and prioritise the e-Rostering Inbox and team calendar, ensuring adherence to our Service Level agreements

• To coordinate and maintain the eRostering team Standard Operating Procedures (SOPs)
• To support the Project Lead in the production of regular updates and reports on project progress and input into the development and preparation of project initiation documents and plans
• Answer, manage and prioritise helpdesk calls on behalf of the team. Wherever possible resolve low-level helpdesk calls before escalating to a coordinator
• To run the payroll lock down each month and to facilitate units in finalising rosters
• To maintain the team Intranet by uploading news items and documents
• Deal effectively and promptly with incoming enquires in line with the Data Protection Act
• Provide timely written and verbal responses to ad hoc queries from staff, co-workers and managers
• Participate in the review and audit of the department policy, processes and procedures and comment on changes
• To attend meetings internally and externally and feedback to wider team
• To keep up to date with system updates and developments and the implications for service delivery and to assess and communicate any impact they may have on related projects
• To support the Project Lead in the implementation of additional eRostering modules & systems
• Responsible for the preparation and distribution of KPI reports either on a 4 weekly or Monthly basis
• To lead in analysis and audit of information produced by the Allocate software suite.
• To provide project support on specific elements of the eRostering project where requested e.g. technical issues
• To proactively identify and make an assessment of potential issues and risks and suggest possible solutions to the Project Lead.
• To order any necessary supplies required e.g. stationery

COMMUNICATION

• eRostering Steering Group (local and collaborative).
• Staff and managers at all levels within the Trust
• Other Trust departments; Workforce, Occupational Health, Payroll, Finance, School of Oncology and other internal departments as required
• Other NHS Trusts and external organisations as necessary
• To provide, receive, and deal on a daily basis with sensitive and confidential information / personal staff details.
• To use verbal, written, e-mail and telephone methods to communicate with staff at all levels

TRAINING AND DEVELOPMENT

• Identify own training needs, in consultation with line manager, and attend relevant courses / study days to enhance personal development
• Attend and actively participate in an Annual Personal Development Review
• Be willing to demonstrate your duties to new starters or less experienced staff

ORGANISATIONAL RESPONSIBILITIES

• To be aware of/maintain an up to date knowledge of information governance, data protection and confidentiality and to incorporate it into daily practice at all times

TECHNICAL

• Development of technical documentation such as databases, spreadsheets and website content
• Production and manipulation of large data sets using BI Intelligence (ESRs reporting tool) and Microsoft Excel
• Understand technical systems and applications such as ESR, Sharepoint, Websites and Microsoft products
• To be responsible for supporting the inbound absence & attendance interface between ESR & Healthroster
• Regular occupation code validation to ensure our Trust make up is accurately reflected to external sources & data collections.
• To run the standard data cleansing report on a monthly basis, identify missing information and work with managers to populate gaps.
• To monitor data quality on an ongoing basis and to coordinate annual personal data verification exercises on a Trust wide basis

Person Specification

Qualifications

Essential

• NVQ level 4/Diploma or equivalent in relevant area e.g. Business Admin, IT or Project Support plus relevant hands on experience
• Knowledge of HR and IT systems gained through training or experience

Desirable

• Intermediate level qualification in Microsoft Office to include Word, Outlook

Experience

Essential

• Experience of using IT Systems experience of being the first point of contact for queries
• previous experience of providing system support
• experience using Microsoft Office products e.g. Excel, Word, project, PowerPoint to present data/provide basic statistical analysis and complex project documents, presentations or training material

Skills

Essential

• Excellent written and verbal communications skills
• Excellent organisation and report writing skills
• Ability to demonstrate a high level of keyboard skills (e.g. creating spreadsheets, documents, presentations)
• The ability to work to targets and deadlines
• Good problem solving skills The ability to manage and prioritise own workload.

Knowledge

Essential

• Knowledge of Allocate products
• Knowledge of the standards within NHSI eRostering Levels of Attainment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Christie NHS FT

Address

E-Rostering - E00427

Wilmslow Road

Manchester

M20 4BX

Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)