Job summary
An excellent development opportunity has arisen for a Ward Hostess on the Acute Assessment Unit to assist the Nursing staff and Healthcare Assistants in all aspects of patient nutrition and hydration and infection control. We are a friendly and dynamic team who deliver a high standard of care to all of our patients. We are a busy emergency admission unit with a high turnover of patients requiring immediate care and attention which makes the unit a very exciting place to work.
You will have the opportunity to work within a supportive environment, developing excellent skills and knowledge in this role. We are looking for motivated and enthusiastic individual with a passion to deliver excellent service.
There are many benefits to working on The Christie Acute Assessment Unit:
- Newly built unit with spacious clinical areas for efficient working & patient and staff experience
- Working alongside a dedicated and friendly team who all work towards the same goals.
- Many staff benefits/discounts available
- Flexible working applications are welcome
- Supportive environment for learning and development
Main duties of the job
Supporting staff with patient nutrition is an essential part of this role. The post will involve taking patient orders, delivering meals during meal service, provide patients with additional snacks/drinks available from the ward during the day, maintain high standards of cleanliness in the kitchen/day room environment and assist/complete food record charts and relevant documentation. You will also be required to assist in bed cleaning duties to support the ward in the infection control standards for our patients.
About us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Job description
Job responsibilities
Duties/Responsibilities at Ward Level:
- To take patients menu choice and prepare their bed area in preparation for their meals.
- To provide a pleasant and caring service maintaining a good customer relationship.
- To liaise with the nursing staff over any individual patient dietary requirements or restrictions.
- To serve patients with morning and afternoon drinks, including offering nutritional support drinks.
- To work closely with the dietetic team and cascade information back to the clinical team.
- To collect the dirty crockery/tray from the tray rack and to scrape and stack the dirty items into the appropriate baskets ready to be returned to the main kitchen.
- To place the dirty cutlery/mugs into the ward dishwasher and turn on.
- To communicate between the Ward and Catering department with any queries, complaints etc
- To keep ward kitchen clean and tidy at all times.
- To wash the patients crockery and tins from the service trolleys, using the industrial dishwashing machine.
- To set up the clean trolleys with the crockery for the following meals as appropriate.
- To set up the trolley with food items such as sandwiches.
- To set up the ward baskets with the appropriate service equipment, sauces, serviettes, fruit etc.
- Basic food preparation such as making sandwiches, cheese biscuits and setting up breakfast trays with fruit juices and butters.
- General cleaning duties such as fridges, freezers, tables, floors, hand wash basins.
- Removal of rubbish from the
- Reporting of any faults in the equipment and fabric of the unit.
- Look after the lounge area including replenishing the drinks counter and maintaining a clean supply of cups and spoons.
- Look after the patient breakfast area, clean and restock as required
- Order stock items using computer software.
- Any other duties at the discretion of the Ward Manager including additional cleaning to maintain infection control standards on the ward.
Job description
Job responsibilities
Duties/Responsibilities at Ward Level:
- To take patients menu choice and prepare their bed area in preparation for their meals.
- To provide a pleasant and caring service maintaining a good customer relationship.
- To liaise with the nursing staff over any individual patient dietary requirements or restrictions.
- To serve patients with morning and afternoon drinks, including offering nutritional support drinks.
- To work closely with the dietetic team and cascade information back to the clinical team.
- To collect the dirty crockery/tray from the tray rack and to scrape and stack the dirty items into the appropriate baskets ready to be returned to the main kitchen.
- To place the dirty cutlery/mugs into the ward dishwasher and turn on.
- To communicate between the Ward and Catering department with any queries, complaints etc
- To keep ward kitchen clean and tidy at all times.
- To wash the patients crockery and tins from the service trolleys, using the industrial dishwashing machine.
- To set up the clean trolleys with the crockery for the following meals as appropriate.
- To set up the trolley with food items such as sandwiches.
- To set up the ward baskets with the appropriate service equipment, sauces, serviettes, fruit etc.
- Basic food preparation such as making sandwiches, cheese biscuits and setting up breakfast trays with fruit juices and butters.
- General cleaning duties such as fridges, freezers, tables, floors, hand wash basins.
- Removal of rubbish from the
- Reporting of any faults in the equipment and fabric of the unit.
- Look after the lounge area including replenishing the drinks counter and maintaining a clean supply of cups and spoons.
- Look after the patient breakfast area, clean and restock as required
- Order stock items using computer software.
- Any other duties at the discretion of the Ward Manager including additional cleaning to maintain infection control standards on the ward.
Person Specification
Qualifications
Desirable
- Basic Food and Hygiene Course
Experience
Desirable
- Recent NHS experience
- Basic Food Hygiene Course
- Food Service
Skills
Essential
- Effective communication skills
- Ability to deliver high standard of service
Desirable
Knowledge
Desirable
- Basic Food Hygiene Previous Experience
Other
Essential
- Willingness to be involved with ward/unit/Trust initiatives, and attend team meetings
- Team player
Person Specification
Qualifications
Desirable
- Basic Food and Hygiene Course
Experience
Desirable
- Recent NHS experience
- Basic Food Hygiene Course
- Food Service
Skills
Essential
- Effective communication skills
- Ability to deliver high standard of service
Desirable
Knowledge
Desirable
- Basic Food Hygiene Previous Experience
Other
Essential
- Willingness to be involved with ward/unit/Trust initiatives, and attend team meetings
- Team player
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
