Job summary
An exciting opportunity has arisen to join the Haematology and TYA Directorate in a front-line operational management post, leading a team of staff and supporting the clinical teams in the delivery of a world class patient experience. This post is within the Clinical Networked Services Division with the post holder partaking in cross-Divisional and Trust projects.
The successful candidate will be highly motivated and driven to improve systems and processes for the benefit of patients. Excellent operational knowledge and experience is essential to ensure that changes and processes are fit for purpose and in line with the needs of patients, the organisation, and the team.
The post-holder will have well developed organisational skills, be an excellent communicator (written and oral), be used to managing and delivering to deadlines and have strong analytical skills. Excellent interpersonal skills are paramount for this post together with confidence to engage and work with a range of colleagues at all levels and from all professional groups.
Main duties of the job
- To support the Service Manager in the management and development of a wide service portfolio and to deputise for the Service Manager where necessary.
- Provide managerial support to clinical services across the division and ensure that performance targets for these services are effectively monitored and achieved. This will include the identification of risks and actions required to mitigate such risks to ensure timely delivery of the objectives.
- Identify and undertake business development projects for specific services within the directorate working with other departments to ensure service delivery and improved productivity is supported by robust business cases and options appraisals.
- Support services through the production of effective systems and procedures which enable the delivery of services and reporting of activity information by operational staff, linking, where necessary with other departments to co-ordinate arrangements and continuous improvements.
- Lead on Root Cause Analysis (RCA) meetings and present findings and proposed actions at Executive Review Group (ERG) meetings.
- Attend appropriate meetings ensuring the views of the department are conveyed and actions are implemented. Work closely with other managers to introduce new processes and improvements within the department, division and across the Trust
About us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Job description
Job responsibilities
- To support the Service Manager in the management and development of a wide service portfolio and to deputise for the Service Manager where necessary.
- To support the delivery of high quality, cost effective provision of these Services to the Trust.
- Provide managerial support to clinical services across the division and ensure that performance targets for these services are effectively monitored and achieved. This will include the identification of risks and actions required to mitigate such risks to ensure timely delivery of the objectives.
- Identify and undertake business development projects for specific services within the directorate working with other departments to ensure service delivery and improved productivity is supported by robust business cases and options appraisals.
- Support services through the production of effective systems and procedures which enable the delivery of services and reporting of activity information by operational staff, linking, where necessary with other departments to co-ordinate arrangements and continuous improvements.
- Provide teams with information about performance and systems and ensure that such information is clearly understood to develop ownership and commitment to service delivery.
Provide and receive highly complex, sensitive or contentious information which may require effective collaboration with others in department, division or trust to enable a positive outcome
- Maintain adequate controls on expenditure through the implementation of good budgetary practice for designated staff through effective monitoring.
- General troubleshooting and dealing with departmental matters and correspondence not dealt with elsewhere.
- Investigate complaints and clinical incidents within area of responsibility, ensuring that they are appropriately managed and necessary action taken, including any changes in working practices are implemented to ensure the provision of safe and effective care
- Lead on Root Cause Analysis (RCA) meetings and present findings and proposed actions at Executive Review Group (ERG) meetings.
- Attend appropriate meetings ensuring the views of the department are conveyed and actions are implemented. Work closely with other managers to introduce new processes and improvements within the department, division and across the Trust
Job description
Job responsibilities
- To support the Service Manager in the management and development of a wide service portfolio and to deputise for the Service Manager where necessary.
- To support the delivery of high quality, cost effective provision of these Services to the Trust.
- Provide managerial support to clinical services across the division and ensure that performance targets for these services are effectively monitored and achieved. This will include the identification of risks and actions required to mitigate such risks to ensure timely delivery of the objectives.
- Identify and undertake business development projects for specific services within the directorate working with other departments to ensure service delivery and improved productivity is supported by robust business cases and options appraisals.
- Support services through the production of effective systems and procedures which enable the delivery of services and reporting of activity information by operational staff, linking, where necessary with other departments to co-ordinate arrangements and continuous improvements.
- Provide teams with information about performance and systems and ensure that such information is clearly understood to develop ownership and commitment to service delivery.
Provide and receive highly complex, sensitive or contentious information which may require effective collaboration with others in department, division or trust to enable a positive outcome
- Maintain adequate controls on expenditure through the implementation of good budgetary practice for designated staff through effective monitoring.
- General troubleshooting and dealing with departmental matters and correspondence not dealt with elsewhere.
- Investigate complaints and clinical incidents within area of responsibility, ensuring that they are appropriately managed and necessary action taken, including any changes in working practices are implemented to ensure the provision of safe and effective care
- Lead on Root Cause Analysis (RCA) meetings and present findings and proposed actions at Executive Review Group (ERG) meetings.
- Attend appropriate meetings ensuring the views of the department are conveyed and actions are implemented. Work closely with other managers to introduce new processes and improvements within the department, division and across the Trust
Person Specification
Qualifications
Essential
- Post graduate/masters level qualification equivalent management experience.
Experience
Essential
- Experience of working in a management role within an NHS trust
- Track record of achieving performance targets
- Leadership of service development
- Experience of working across departmental and organisational boundaries to deliver specific targets and to improve services for patients
- Evidence of organisational awareness
- Experience of working under pressure and managing conflict
- Ability to develop effective working relationships across organisations and professional groups.
- Analytical and problem solving skills
Skills
Essential
- Able to motivate a team.
- Ability to negotiate at senior level
- Computer literacy
- Excellent communication skills
- Collating data for audit and monitoring purposes
- Presentation skills
- Able to share expert knowledge and practice with others to meet individual and service needs.
- Ability to implement and manage change.
Knowledge
Essential
- Understanding of confidentiality
- Participate in personal development
- Has insight into strengths and development needs.
- Identifies training and development needs for self without prompting.
Other
Essential
- Team player
- Flexible to meet the needs of the role and the service
- Effective communicator.
- Approachable.
- Responds positively to constructive criticism.
- Uses reflection to improve personal and professional performance.
- Punctual and reliable
Person Specification
Qualifications
Essential
- Post graduate/masters level qualification equivalent management experience.
Experience
Essential
- Experience of working in a management role within an NHS trust
- Track record of achieving performance targets
- Leadership of service development
- Experience of working across departmental and organisational boundaries to deliver specific targets and to improve services for patients
- Evidence of organisational awareness
- Experience of working under pressure and managing conflict
- Ability to develop effective working relationships across organisations and professional groups.
- Analytical and problem solving skills
Skills
Essential
- Able to motivate a team.
- Ability to negotiate at senior level
- Computer literacy
- Excellent communication skills
- Collating data for audit and monitoring purposes
- Presentation skills
- Able to share expert knowledge and practice with others to meet individual and service needs.
- Ability to implement and manage change.
Knowledge
Essential
- Understanding of confidentiality
- Participate in personal development
- Has insight into strengths and development needs.
- Identifies training and development needs for self without prompting.
Other
Essential
- Team player
- Flexible to meet the needs of the role and the service
- Effective communicator.
- Approachable.
- Responds positively to constructive criticism.
- Uses reflection to improve personal and professional performance.
- Punctual and reliable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
