Job summary
The System Specialist is responsible for the management, administration, building modules, testing, support, development, documentation, reporting and training associated with operational use of 'Infoflex' and cover for other clinical and corporate information systems within the Trust.
The post holder will establish and chair a system user group (or groups) across Greater Manchester for Infoflex and ensure that key stakeholders and users are represented. The purpose of the user group is to ensure that the system(s) are used effectively, efficiently and safely and that change requests are controlled and agreed by all trusts across Manchester to prevent local changes to the system and documents held within it.
Organising and chairing design sessions for development of clinical protocols and patient portals and building of modules to reflect the protocols.
The post holder will work with the Information and Business Intelligence teams across Greater Manchester where necessary to support Greater Manchester trusts in providing data to support the management of patient stratified follow-up and any future uses of Infoflex and other agreed data requirements on individual trust objectives and national targets.
The post holder will develop close working relationships with all members of the Digital Services department at The Christie Hospital and with key contacts at the Greater Manchester Cancer Alliance and all Greater Manchester Trusts
Main duties of the job
We are now seeking to recruit a full time Systems Specialist to join a team of Senior System Specialists who provide support in the day-to-day management and maintenance of live clinical and corporate systems across the Trust. The post holder would primarily be responsible for supporting the GM Cancer Alliance in the overall management, administration, support, development, documentation, reporting, andtraining associated with operational use of the Infoflex system, as well as supporting other applications used within the Trust.
Applicants must have experience of hospital information systems and possess excellent organisational and communication skills. The candidate should be hard-working and capable of working on their own initiative and under pressure, as well as working within the team to maintain a high standard of service.
About us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Job description
Job responsibilities
Manage and co-ordinate all procedures associated with the successful running of the Infoflex application for all Trusts in Greater Manchester, supporting Trust BI teams to ensure they are adequately trained and prepared to offer a high-quality service.
Work closely with the Digital Service Delivery Manager ensuring all system administration tasks suitable for first line support are clearly documented, scripted and delegated to service desk teams.
Work closely with the Data Engineering team ensuring the Infoflex application is configured to capture quality data suitable for use within the Data Warehouse and reporting suite.
Work closely with Trust Divisions and Data Engineering teams ensuring data quality issues are addressed at source of entry.
Ensure that the Infoflex application is used effectively, efficiently and safely, working with service managers and third-party suppliers in relation to new developments and the management of issues.
Assist the Digital Applications Lead in providing leadership in the management and development of the clinical system that supports the delivery of patient care, advising the Trust on their future development.
Assist the Digital Applications Lead in providing evaluation of clinical services and their development in collaboration with service managers, other heads of Digital Services functions and corporate managers.
Work closely with the Programme Management Office during the implementation and future expansion of the Infoflex application / modules or new versions of software as required. Prior to any implementation, plan, in line with Trust standards for the project, to identify training requirements, ensure courses are prepared and if necessary, prepare and deliver training sessions.
Lead, manage and action the resolution of incidents, problems and requests in own area in an efficient and professional manner, whilst conforming to Trust and departmental standards, service agreements, policies, procedures and working practices, seeking further advice and information within Digital Services, when necessary.
Be responsible for escalated calls in own area.
Liaise closely with users to manage incidents, problems and service requests in own area to a satisfactory conclusion, providing full information and advice and investigating complaints in line with departmental policy.
Job description
Job responsibilities
Manage and co-ordinate all procedures associated with the successful running of the Infoflex application for all Trusts in Greater Manchester, supporting Trust BI teams to ensure they are adequately trained and prepared to offer a high-quality service.
Work closely with the Digital Service Delivery Manager ensuring all system administration tasks suitable for first line support are clearly documented, scripted and delegated to service desk teams.
Work closely with the Data Engineering team ensuring the Infoflex application is configured to capture quality data suitable for use within the Data Warehouse and reporting suite.
Work closely with Trust Divisions and Data Engineering teams ensuring data quality issues are addressed at source of entry.
Ensure that the Infoflex application is used effectively, efficiently and safely, working with service managers and third-party suppliers in relation to new developments and the management of issues.
Assist the Digital Applications Lead in providing leadership in the management and development of the clinical system that supports the delivery of patient care, advising the Trust on their future development.
Assist the Digital Applications Lead in providing evaluation of clinical services and their development in collaboration with service managers, other heads of Digital Services functions and corporate managers.
Work closely with the Programme Management Office during the implementation and future expansion of the Infoflex application / modules or new versions of software as required. Prior to any implementation, plan, in line with Trust standards for the project, to identify training requirements, ensure courses are prepared and if necessary, prepare and deliver training sessions.
Lead, manage and action the resolution of incidents, problems and requests in own area in an efficient and professional manner, whilst conforming to Trust and departmental standards, service agreements, policies, procedures and working practices, seeking further advice and information within Digital Services, when necessary.
Be responsible for escalated calls in own area.
Liaise closely with users to manage incidents, problems and service requests in own area to a satisfactory conclusion, providing full information and advice and investigating complaints in line with departmental policy.
Person Specification
Qualifications
Essential
- University degree in a related subject or demonstrable equivalent experience
- Relevant professional or technical qualification
Desirable
Experience
Essential
- Experience involving close working relationships with senior managers, users and stakeholders. (Preferably within a healthcare environment)
- Experience working with ICT professionals and senior managers on the strategy, development and use of ICT
- Experience of liaising with and managing 3rd party suppliers / contracts
- Experience of delivering complex ICT projects, (Preferably within a healthcare environment)
- Creating new policies, procedures and system documentation relating to ICT management
- Experience of producing documentation and reports to a Board level standard
- Management experience including staff development
- Successful track record of achieving service improvements through initiating the use of new technologies and supporting the management of change
- Extensive experience with Microsoft Word, Excel, PowerPoint, Project, Visio and Outlook
- IT literacy in network principles, server hosting, system interfacing, web applications, system automation, client/server models and databases
- Experience of successfully managing a number of equally important tasks successfully
- Substantial experience in use of a variety of administrative and clinical systems within healthcare
- Proven track record of successfully delivering system implementations and upgrades on time and to specification
- Track record of managing teams to implement solutions and deliver agreed benefits
- Creating new policies, procedures and system documentation
Desirable
- Demonstrable experience in similar role
- Management of the financial resources associated with the services undertaken
Skills
Essential
- Excellent communication skills - verbal, written, presentational and interpersonal
- Ability to directly supervise a large team including recruitment, appraisal and work monitoring
- Strong problem-solving approach to issue resolution and ability to work under pressure
- Ability to liaise across Digital Services disciplines ensuring common objectives are delivered
- Ability to work with senior management peers to maintain operational services with minimum supervision
- Good organisational skills including time management, record keeping and attention to detail
- Ability to interpret the working practices of others and manage the introduction of new ways of working to improve service delivery creating documentation and policies as required
- Ability to communicate complex system and technical issues to a variety of staff at different levels within the organisation
- Ability to use own initiative, coach individuals and lead a team engendering enthusiasm and commitment
- Able to work to deadlines, prioritise and manage workload in a busy and changing environment
- Well presented, flexible, positive, resilient, methodical, team player
- Ability to work under pressure
- Influencing and negotiating skills
Desirable
- Analytical skills in data extraction, data analysis and report writing
- SQL knowledge
- Knowledge of system integration processes and practices (e.g., HL7, FHIR, etc.)
- Knowledge of IT solution architecture
Knowledge
Essential
- Extensive knowledge of hospital services and how services interlink
- Specialist knowledge of how ICT systems can support clinicians in the treatment of patients within a hospital
- Knowledge of NHS England, Health & Social Care Information Centre (HSCIC) and Department of Health strategies, policies and guidance
Desirable
- Knowledge of Cancer Services
- Knowledge of radiology services and systems
- Knowledge of laboratory services and systems
- Understanding of how services are commissioned within the NHS.
Values
Essential
- Ability to demonstrate the organisational values and behaviours
Other
Essential
- Evidence of continuing professional and personal development
- Ability to participate in out-of-hours on-call Rota as required
- Requirement for occasional travel to other sites.
- Working hours ensuring core clinical system coverage from 8:00am to 6:00pm weekdays
- Ability to undertake out-of-hours, weekend and Public Holidays as required.
Desirable
- Driving License/Car Owner
Person Specification
Qualifications
Essential
- University degree in a related subject or demonstrable equivalent experience
- Relevant professional or technical qualification
Desirable
Experience
Essential
- Experience involving close working relationships with senior managers, users and stakeholders. (Preferably within a healthcare environment)
- Experience working with ICT professionals and senior managers on the strategy, development and use of ICT
- Experience of liaising with and managing 3rd party suppliers / contracts
- Experience of delivering complex ICT projects, (Preferably within a healthcare environment)
- Creating new policies, procedures and system documentation relating to ICT management
- Experience of producing documentation and reports to a Board level standard
- Management experience including staff development
- Successful track record of achieving service improvements through initiating the use of new technologies and supporting the management of change
- Extensive experience with Microsoft Word, Excel, PowerPoint, Project, Visio and Outlook
- IT literacy in network principles, server hosting, system interfacing, web applications, system automation, client/server models and databases
- Experience of successfully managing a number of equally important tasks successfully
- Substantial experience in use of a variety of administrative and clinical systems within healthcare
- Proven track record of successfully delivering system implementations and upgrades on time and to specification
- Track record of managing teams to implement solutions and deliver agreed benefits
- Creating new policies, procedures and system documentation
Desirable
- Demonstrable experience in similar role
- Management of the financial resources associated with the services undertaken
Skills
Essential
- Excellent communication skills - verbal, written, presentational and interpersonal
- Ability to directly supervise a large team including recruitment, appraisal and work monitoring
- Strong problem-solving approach to issue resolution and ability to work under pressure
- Ability to liaise across Digital Services disciplines ensuring common objectives are delivered
- Ability to work with senior management peers to maintain operational services with minimum supervision
- Good organisational skills including time management, record keeping and attention to detail
- Ability to interpret the working practices of others and manage the introduction of new ways of working to improve service delivery creating documentation and policies as required
- Ability to communicate complex system and technical issues to a variety of staff at different levels within the organisation
- Ability to use own initiative, coach individuals and lead a team engendering enthusiasm and commitment
- Able to work to deadlines, prioritise and manage workload in a busy and changing environment
- Well presented, flexible, positive, resilient, methodical, team player
- Ability to work under pressure
- Influencing and negotiating skills
Desirable
- Analytical skills in data extraction, data analysis and report writing
- SQL knowledge
- Knowledge of system integration processes and practices (e.g., HL7, FHIR, etc.)
- Knowledge of IT solution architecture
Knowledge
Essential
- Extensive knowledge of hospital services and how services interlink
- Specialist knowledge of how ICT systems can support clinicians in the treatment of patients within a hospital
- Knowledge of NHS England, Health & Social Care Information Centre (HSCIC) and Department of Health strategies, policies and guidance
Desirable
- Knowledge of Cancer Services
- Knowledge of radiology services and systems
- Knowledge of laboratory services and systems
- Understanding of how services are commissioned within the NHS.
Values
Essential
- Ability to demonstrate the organisational values and behaviours
Other
Essential
- Evidence of continuing professional and personal development
- Ability to participate in out-of-hours on-call Rota as required
- Requirement for occasional travel to other sites.
- Working hours ensuring core clinical system coverage from 8:00am to 6:00pm weekdays
- Ability to undertake out-of-hours, weekend and Public Holidays as required.
Desirable
- Driving License/Car Owner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
