Job summary
We are on the hunt for a dedicated, ambitious, and tech-savvy individual with a flair for SharePoint administration. If you're someone who is always looking to learn and grow, and find solutions that are innovative and efficient, you might be just the person we're seeking. In this role, every project you undertake, every system you enhance, and every problem you solve will directly benefit patients, fuel cancer research, and support education.
As part of our Digital Services Department, you will have the opportunity to shape our digital future. You'll work collaboratively with a range of stakeholders, leveraging your skills and knowledge to optimise our SharePoint environment and contribute significantly to our ongoing digital transformation.
If you're looking for a role that is rewarding both personally and professionally, where your efforts truly make a difference, we would love to hear from you. Join us and play your part in shaping a brighter, healthier future.
Our culture is a very mission-focused one. The characteristics that underpin our success are We are:
- We are professional
- We are patient/ customer focussed
- We have pride in ourselves, Digital Services and The Christie
- We work as a team
- We are inclusive
You will be responsible for providing technical knowledge and day-to-day support of The Christie's SharePoint environments both on-premises and cloud, along with supporting the NHS shared tenancy, ensuring staff have a seamless experience.
Main duties of the job
Point of escalation for technical advice, assistance, and resolution, regarding SharePoint, OneDrive and other 365 services for staff across the trust and any external partners.
Oversee the administration and optimisation of our SharePoint On-Premises and Online environments, aligning it with our organisational goals.
Ensure the optimal performance, availability, and security of our SharePoint platform across the NHS National tenancy.
Provide technical support for SharePoint, OneDrive, and Microsoft 365 applications, utilising our IT Service Management (ITSM) tool for incident tracking and resolution.
Collaborate with various teams and clinical areas across the Trust to understand their SharePoint needs and provide effective solutions.
Deliver training sessions and workshops to enhance staff proficiency and encourage widespread adoption of SharePoint and OneDrive.
Contribute to strategic planning and execution for process optimisation, communication enhancement, and user experience improvement on the SharePoint platform.
Manage user accounts and licenses within the Microsoft 365 environment, ensuring efficient resource utilisation.
Uphold stringent data protection and security standards in line with Trust policies and national guidelines, in collaboration with our Cyber Security and Information Governance Teams.
Provide regular reports to management on the status and performance of the SharePoint platform.
About us
The Christie Digital team is passionate about improving outcomes for our patients by digitally enabling clinical cancer services. Delivery of our digital services are the mechanism for that improvement, making this role an exciting opportunity to really make a difference. The Christie digital ambition over the next 5 years will: -
- Provide better use of digital solutions to improve the experience for both the staff and the patient experience.
- Digital technologies to enhance the new outpatients' service and creating a seamless patient flow through the hospital from arrival to the clinic.
- Provide an openEHR platform that supports the development of world-renowned research and innovation.
- Expand our digital services to support staff to deliver the high standards of care across a wider networked care model.
- Delivery of a richer data model to capture the whole health record, to ensure better decision-making, efficient services and improve care across the Greater Manchester area.
- Leverage the investment in a locally developed EHR based on openEHR standard
As a Trust we want to stay at the forefront of care through new technological advances including Proton Beam, Bio Medical Research and experimental cancer therapies. As the Christie's Digital Service, we need to deliver the digital platforms to support these advances.
Job description
Job responsibilities
Your main duties and responsibilities will include:
- SharePoint Administration: Act as the primary expert for both on-premises SharePoint and Online environments, overseeing aspects such as site collections, user permissions, workflows, and web parts. This includes managing day-to-day operations, implementingchanges, and ensuring alignment with our organisational objectives.
- Performance Monitoring: Continuously monitor and maintain our SharePoint environments to ensure optimal performance, availability, and security. This includes proactively identifying potential risks or issues, conducting performance tuning, upgrading/patching, and ensuring a robust disaster recovery strategy is in place for both the NHS National tenancy and Education tenancy.
- Technical Support & Incident Management: Serve as a subject matter expert for all technical issues related to SharePoint 365 and on-premises, OneDrive, and other Microsoft 365 applications. Utilise our IT Service Management (ITSM) tool to effectively manage, track, and resolve incidents. Follow a structured approach to troubleshooting, escalate issues as necessary, and communicate updates to impacted users. Conducting root cause analysisand implementing preventative measures to minimise future occurrences.
- Collaboration and Training: Foster strong relationships with various teams across the organisation to understand their SharePoint needs and address them effectively. Conduct training sessions and workshops to improve staff competency and encourage the widespread adoption of SharePoint as a collaboration tool.
- Strategic Development: Work in tandem with the Digital Applications Lead, EUC Architect, and other members of the Digital Services team including our Clinical teams to shape and execute strategies that streamline business processes, facilitate effective communication,and enhance the overall user experience on the SharePoint platform.
- Account and License Management: Oversee user account management, from creation to deletion, across the Microsoft 365 environment. This includes provisioning licenses, managing user access based on role requirements, and ensuring efficient utilisation of available resources.
- Compliance and Security: Implement and uphold stringent data protection and security standards in line with Trust policies and national guidelines. Collaborate closely with our Cyber Security, and Information Governance Team to ensure SharePoint environmentadheres to these policies and respond swiftly to potential security incidents.
- Reporting and Documentation: Regularly communicate with management about the status and performance of the SharePoint platforms. Maintain comprehensive and up-to-datedocumentation of SharePoint configuration, user guides, incident reports, and resolution procedures to enhance knowledge management and future troubleshooting.
- Staying Updated: Keep abreast of the latest developments, trends, and best practices in the SharePoint and Microsoft 365 landscape. Regularly engage in professional development opportunities to constantly enhance your skills, knowledge, and keep the Trust at the forefront of digital collaboration.
- Vendor Management: Establish a positive working relationship with Microsoft support and other third-party vendors. This includes liaising for technical assistance, procuring additional services, or seeking advice on platform improvements to meet our evolving needs.
- Project Management: Plan, manage, and execute Microsoft 365 related projects, ensuring that deliverables are completed on time, within scope, and in alignment with organisational objectives.
Vision and values
Our vision is to be leading cancer treatments and improving outcomes for patients:
- Leading cancer care
- The Christie Experience
- Local and specialist care
- Best outcomes
Our values and behaviours define how we approach our work and treat each other. They apply to all our Christie colleagues and show how we interact with each other, our patients, and our visitors. Through demonstrating these behaviours, we shape our culture in a way that helps us to achieve our Christie Vision, and positively influence areas such as patient experience and outcomes, staff wellbeing and continuous improvement.
Job description
Job responsibilities
Your main duties and responsibilities will include:
- SharePoint Administration: Act as the primary expert for both on-premises SharePoint and Online environments, overseeing aspects such as site collections, user permissions, workflows, and web parts. This includes managing day-to-day operations, implementingchanges, and ensuring alignment with our organisational objectives.
- Performance Monitoring: Continuously monitor and maintain our SharePoint environments to ensure optimal performance, availability, and security. This includes proactively identifying potential risks or issues, conducting performance tuning, upgrading/patching, and ensuring a robust disaster recovery strategy is in place for both the NHS National tenancy and Education tenancy.
- Technical Support & Incident Management: Serve as a subject matter expert for all technical issues related to SharePoint 365 and on-premises, OneDrive, and other Microsoft 365 applications. Utilise our IT Service Management (ITSM) tool to effectively manage, track, and resolve incidents. Follow a structured approach to troubleshooting, escalate issues as necessary, and communicate updates to impacted users. Conducting root cause analysisand implementing preventative measures to minimise future occurrences.
- Collaboration and Training: Foster strong relationships with various teams across the organisation to understand their SharePoint needs and address them effectively. Conduct training sessions and workshops to improve staff competency and encourage the widespread adoption of SharePoint as a collaboration tool.
- Strategic Development: Work in tandem with the Digital Applications Lead, EUC Architect, and other members of the Digital Services team including our Clinical teams to shape and execute strategies that streamline business processes, facilitate effective communication,and enhance the overall user experience on the SharePoint platform.
- Account and License Management: Oversee user account management, from creation to deletion, across the Microsoft 365 environment. This includes provisioning licenses, managing user access based on role requirements, and ensuring efficient utilisation of available resources.
- Compliance and Security: Implement and uphold stringent data protection and security standards in line with Trust policies and national guidelines. Collaborate closely with our Cyber Security, and Information Governance Team to ensure SharePoint environmentadheres to these policies and respond swiftly to potential security incidents.
- Reporting and Documentation: Regularly communicate with management about the status and performance of the SharePoint platforms. Maintain comprehensive and up-to-datedocumentation of SharePoint configuration, user guides, incident reports, and resolution procedures to enhance knowledge management and future troubleshooting.
- Staying Updated: Keep abreast of the latest developments, trends, and best practices in the SharePoint and Microsoft 365 landscape. Regularly engage in professional development opportunities to constantly enhance your skills, knowledge, and keep the Trust at the forefront of digital collaboration.
- Vendor Management: Establish a positive working relationship with Microsoft support and other third-party vendors. This includes liaising for technical assistance, procuring additional services, or seeking advice on platform improvements to meet our evolving needs.
- Project Management: Plan, manage, and execute Microsoft 365 related projects, ensuring that deliverables are completed on time, within scope, and in alignment with organisational objectives.
Vision and values
Our vision is to be leading cancer treatments and improving outcomes for patients:
- Leading cancer care
- The Christie Experience
- Local and specialist care
- Best outcomes
Our values and behaviours define how we approach our work and treat each other. They apply to all our Christie colleagues and show how we interact with each other, our patients, and our visitors. Through demonstrating these behaviours, we shape our culture in a way that helps us to achieve our Christie Vision, and positively influence areas such as patient experience and outcomes, staff wellbeing and continuous improvement.
Person Specification
Qualifications
Essential
- Degree or equivalent relevant experience
- A relevant Microsoft 365 certification, such as Microsoft 365 Administration and Configuration, Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Teamwork, Microsoft 365 Certified: SharePoint
Desirable
- Further professional qualifications
- Information Governance
- ITIL Foundation
- IT Service Management (ITSM) frameworks and Incident Management procedures, preferably certified in ITIL Foundation.
Experience
Essential
- Extensive experience in managing and maintaining Microsoft SharePoint 365 and on-premises, and services such as Teams, OneDrive, and the Office suite of applications
- Managing and maintaining a Microsoft 365 environment in a large organisation, including user and license management, security and compliance, and performance monitoring.
- Management of SharePoint on-premises
- Technical support and troubleshooting issues related to Microsoft 365 applications and services in particular with SharePoint and OneDrive, as well as other IT systems and tools
- Developing and delivering training programs, resources, and documentation to promote user adoption of new technologies and drive the effective use of Microsoft 365 services.
- Microsoft 365 with other systems, tools, and services, as well as working collaboratively with cross functional teams to achieve shared objectives
- Reporting and analytics tools to track usage, performance, and user adoption, generating actionable insights to inform decision-making and continuous improvement efforts.
Desirable
- Cloud-based infrastructure and services, including a solid understanding of cloud concepts, such as Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS).
- Implementing and supporting security measures, monitoring for potential threats, and ensuring compliance with data protection regulations and organisational policies
- Initiation to completion, including planning, execution, monitoring, and reporting, with a focus on delivering within scope, budget, and timeline constraints.
- Managing relationships with external vendors, partners, and service providers, ensuring timely and effective support, access to resources, and favourable contract terms
Skills & Abilities
Essential
- Expertise in SharePoint administration, including knowledge of site collections, workflows, user permissions, and web parts. Familiarity with the overall Microsoft 365 environment
- Strong analytical and problem-solving skills with the ability to troubleshoot technical issues and find effective solutions
- Technical skills in areas such as cloud computing, system administration, and IT security, as well as proficiency in PowerShell scripting and automation
- Ability to analyse complex technical issues, identify root causes, and develop effective solutions to resolve problems and prevent future occurrences
- Excellent written and verbal communication skills, with the ability to effectively convey technical information to both technical and non-technical audiences, as well as the ability to actively listen and understand user needs
- The ability to work effectively with colleagues, stakeholders, and external partners, fostering teamwork and building strong working relationships to achieve shared objectives
- The capacity to adapt to a rapidly changing environment, staying current with the latest Microsoft 365 updates, industry trends, and best practices
- A strong focus on customer service and user satisfaction, with the ability to empathise with users, understand their needs, and provide tailored solutions that meet those needs.
- Effective time management skills, with the ability to prioritise tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
- The ability to analyse data, identify trends, and generate actionable insights to inform decision-making and continuous improvement efforts
- A keen eye for detail, ensuring that all aspects of the Microsoft 365 environment are properly configured, maintained, and optimised for maximum efficiency and security
Desirable
- Project management skills, including planning, execution, monitoring, and reporting, with a focus on delivering projects within scope, budget, and timeline constraints.
- Good understanding of network technologies
Knowledge
Essential
- In-depth knowledge of Microsoft 365 services and applications, including SharePoint, Teams, OneDrive, and the Office suite of applications, as well as their administration, configuration, and best practices.
- Good working knowledge of maintain security measures within the Microsoft 365 environment
- A solid understanding of system administration and related technologies, including Active Directory, DNS, Azure AD, and their integration with Microsoft 365 services.
Desirable
- Comprehensive knowledge of IT security principles, data protection regulations, and compliance requirements
Communication
Essential
- The ability to convey technical information clearly and concisely, both in writing and verbally, to both technical and non-technical audiences.
- The ability to build and maintain strong working relationships with colleagues, stakeholders, and external partners, fostering a collaborative and supportive work environment
- The ability to persuade and influence others, particularly when promoting the adoption of new technologies or driving change within the organisation
- The ability to effectively manage and resolve conflicts or disagreements, addressing concerns diplomatically and finding mutually beneficial solutions.
- The ability to adjust communication style based on the audience, situation, or cultural context, ensuring that information is effectively received and understood.
- Strong written communication skills, including the ability to create clear and concise documentation, reports, training materials, and other written resources
Personal and People Development
Essential
- Sharing knowledge and expertise with colleagues providing guidance and support to less experienced team members to help them grow and develop in their roles.
- Excellent time management and organisational skills to prioritise tasks effectively, balance multiple projects and responsibilities, and achieve goals within deadlines
- Proactively seeking opportunities for personal growth and professional development through attending training sessions, webinars, workshops, conferences, or industry events to expand knowledge and stay current with the latest trends and best practices in Microsoft 365 administration
Freedom to Act
Essential
- Developing and executing strategies for user adoption, training, and support to drive the effective use of Microsoft 365 services across the organisation
- Leading or participating in projects and initiatives to improve the Microsoft 365 environment, including planning, execution, and monitoring efforts to deliver results within scope, budget, and timeline constraints
Other
Essential
- This role will be hybrid and there is a requirement for you to attend other Christie sites apart from the main Withington site
Desirable
Person Specification
Qualifications
Essential
- Degree or equivalent relevant experience
- A relevant Microsoft 365 certification, such as Microsoft 365 Administration and Configuration, Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Teamwork, Microsoft 365 Certified: SharePoint
Desirable
- Further professional qualifications
- Information Governance
- ITIL Foundation
- IT Service Management (ITSM) frameworks and Incident Management procedures, preferably certified in ITIL Foundation.
Experience
Essential
- Extensive experience in managing and maintaining Microsoft SharePoint 365 and on-premises, and services such as Teams, OneDrive, and the Office suite of applications
- Managing and maintaining a Microsoft 365 environment in a large organisation, including user and license management, security and compliance, and performance monitoring.
- Management of SharePoint on-premises
- Technical support and troubleshooting issues related to Microsoft 365 applications and services in particular with SharePoint and OneDrive, as well as other IT systems and tools
- Developing and delivering training programs, resources, and documentation to promote user adoption of new technologies and drive the effective use of Microsoft 365 services.
- Microsoft 365 with other systems, tools, and services, as well as working collaboratively with cross functional teams to achieve shared objectives
- Reporting and analytics tools to track usage, performance, and user adoption, generating actionable insights to inform decision-making and continuous improvement efforts.
Desirable
- Cloud-based infrastructure and services, including a solid understanding of cloud concepts, such as Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS).
- Implementing and supporting security measures, monitoring for potential threats, and ensuring compliance with data protection regulations and organisational policies
- Initiation to completion, including planning, execution, monitoring, and reporting, with a focus on delivering within scope, budget, and timeline constraints.
- Managing relationships with external vendors, partners, and service providers, ensuring timely and effective support, access to resources, and favourable contract terms
Skills & Abilities
Essential
- Expertise in SharePoint administration, including knowledge of site collections, workflows, user permissions, and web parts. Familiarity with the overall Microsoft 365 environment
- Strong analytical and problem-solving skills with the ability to troubleshoot technical issues and find effective solutions
- Technical skills in areas such as cloud computing, system administration, and IT security, as well as proficiency in PowerShell scripting and automation
- Ability to analyse complex technical issues, identify root causes, and develop effective solutions to resolve problems and prevent future occurrences
- Excellent written and verbal communication skills, with the ability to effectively convey technical information to both technical and non-technical audiences, as well as the ability to actively listen and understand user needs
- The ability to work effectively with colleagues, stakeholders, and external partners, fostering teamwork and building strong working relationships to achieve shared objectives
- The capacity to adapt to a rapidly changing environment, staying current with the latest Microsoft 365 updates, industry trends, and best practices
- A strong focus on customer service and user satisfaction, with the ability to empathise with users, understand their needs, and provide tailored solutions that meet those needs.
- Effective time management skills, with the ability to prioritise tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
- The ability to analyse data, identify trends, and generate actionable insights to inform decision-making and continuous improvement efforts
- A keen eye for detail, ensuring that all aspects of the Microsoft 365 environment are properly configured, maintained, and optimised for maximum efficiency and security
Desirable
- Project management skills, including planning, execution, monitoring, and reporting, with a focus on delivering projects within scope, budget, and timeline constraints.
- Good understanding of network technologies
Knowledge
Essential
- In-depth knowledge of Microsoft 365 services and applications, including SharePoint, Teams, OneDrive, and the Office suite of applications, as well as their administration, configuration, and best practices.
- Good working knowledge of maintain security measures within the Microsoft 365 environment
- A solid understanding of system administration and related technologies, including Active Directory, DNS, Azure AD, and their integration with Microsoft 365 services.
Desirable
- Comprehensive knowledge of IT security principles, data protection regulations, and compliance requirements
Communication
Essential
- The ability to convey technical information clearly and concisely, both in writing and verbally, to both technical and non-technical audiences.
- The ability to build and maintain strong working relationships with colleagues, stakeholders, and external partners, fostering a collaborative and supportive work environment
- The ability to persuade and influence others, particularly when promoting the adoption of new technologies or driving change within the organisation
- The ability to effectively manage and resolve conflicts or disagreements, addressing concerns diplomatically and finding mutually beneficial solutions.
- The ability to adjust communication style based on the audience, situation, or cultural context, ensuring that information is effectively received and understood.
- Strong written communication skills, including the ability to create clear and concise documentation, reports, training materials, and other written resources
Personal and People Development
Essential
- Sharing knowledge and expertise with colleagues providing guidance and support to less experienced team members to help them grow and develop in their roles.
- Excellent time management and organisational skills to prioritise tasks effectively, balance multiple projects and responsibilities, and achieve goals within deadlines
- Proactively seeking opportunities for personal growth and professional development through attending training sessions, webinars, workshops, conferences, or industry events to expand knowledge and stay current with the latest trends and best practices in Microsoft 365 administration
Freedom to Act
Essential
- Developing and executing strategies for user adoption, training, and support to drive the effective use of Microsoft 365 services across the organisation
- Leading or participating in projects and initiatives to improve the Microsoft 365 environment, including planning, execution, and monitoring efforts to deliver results within scope, budget, and timeline constraints
Other
Essential
- This role will be hybrid and there is a requirement for you to attend other Christie sites apart from the main Withington site
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
