Product Specialist and Delivery Lead

Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

To hold relevant subject expertise and a strategic approach to product development, with experience of having defined and delivered user centred product roadmaps.

Be an accomplished and coherent leader who is able to further develop and inspire the Product Engineering team. You will play a key role in transforming the Christie products to support frontline digitisation and secondary uses such as research.

Act as a point of escalation both internally and externally for complex triage prioritisation of issues, ensuring priority is assessed to provide a responsive service, maintaining effective communication with non-digital staff on complex IT issues.

Communicate highly complex information/agreements on a range of Digital issues with a range of stakeholders, including digital teams, the wider trust and external partners.

Contribute to plans for the strategic direction, enhancement and performance of in-house products and develop product roadmaps in conjunction with the Software, Data and eForm Leads, and the relevant stakeholders.

Ensure development governance structures including operational groups, meetings, methodologies, risk management, incident management and other working practices are defined and regularly reviewed for effectiveness.

Oversee the delivery of action plans to address key risks arising from assessment of priority, incidents, and issues.

Define and monitor performance metrics and KPIs within the products and hold the leads to account in delivering and improving them.

Human Resources

Line manages own team in line with appropriate policies, procedures, working practices and guidelines, ensuring all resources are deployed to maximise an efficient and effective delivery of support services to patients and users.

The post holder has responsibility to ensure robust line management of the multiple teams within their remit.

Provide regular performance reports on progress, status, and achievements for own area to be used by management and users.

Undertake and support the development of staff in line with personal development reviews and other associated guidance.

Provide training for staff from own or other disciplines on own subject area, when required.

Provide regular performance reports on progress, status, and achievements for own area to be used by both management and users.

On occasion the post holder may be required to work unsociable hours to support and/or enable the delivery of key programmes or projects.

Financial/Physical Resources

Ensure the robust management of financial resources allocated to own areas and make proposals to maximise those resources through budget setting, recharges, long term financial planning and cost saving opportunities.

Be responsible for the safe use of ICT hardware and software.

Monitor the maintenance and support contracts allocated to own area, ensuring continuity of service and budget management. Liaise with third party suppliers to identify and evaluate potential value for money contracts.

Liaise with external agencies, suppliers and contractors ensuring delivery of service is in line with agreed contracts.

Lead business appraisals and business case production when required in partnership with Trust stake holders. Undertake solution searches and appraisals of supplier proposals.

Ensure Trust procurement processes and procedures are followed in a timely and efficient manner and participate in the procurement process where relevant, aiding for the development and assessment of procurement documentation as required.

Ensure the post holder adheres to Trust Standing Financial Instructions (SFIs) and procurement guidelines.

Project Management

Advise and participate in the development and implementation of projects, where required, ensuring Informatics provision of integrated solutions and user objectives are achieved.

Ensure project tasks, where required, are successfully delivered in line with agreed timescales and budgets.

Support the activities of project boards and project teams, when required, and making presentations, where required, to all levels of staff.

Where required lead work streams as part of projects for engineered functionality.

Ensure any project management documentation or reports are delivered in line with agreed standards and timescales.

Delivery Lead

Implement best project management methodologies that align with service needs

Keep all parties, internal, and external stakeholders informed on delivery and capabilities

Coach and support team members in product

Host daily stand ups with software engineers and introduce agile engineering practices

Assist product owners with product backlog and remove road blockers

Teach scrum practices and principles

Policy/Service Development/Governance

Act as an ambassador for Digital Services by developing and maintaining excellent working relationships with users across the organisation to deliver a high quality, standard IT culture to achieve local requirements and national targets.

Lead in the development and maintenance of a culture of service provision and continuous improvement for own areas.

Be responsible for the development of/and implementing policies for own work area and for proposing changes to policies, in line with legislation, Trust and NHS policies and guidelines across the Trust, where appropriate.

Pro-actively participate in ensuring that Informatics services delivered within the Trust reflect best practice with respect to organisational, NHS and legislative requirements and guidelines including IT Infrastructure Library (ITIL), Data Protection Act (2018), Information Standards, Information Security and compliance with NHS Information Governance.

Lead in Information Governance and security as required and ensure appropriate governance and security in own area.

Lead quality management system, undertaking Trust wide audits to ensure compliance and designed to improve digital systems and services.

Ensure change management is applied in own areas and follows implemented policies and procedures.

Ensure there is a proactive and comprehensive approach to risk management and be responsible for service continuity for own area and participate in the Informatics service continuity planning.

Lead for undertaking Root Cause Analysis (RCA) for allocated incidents and problems; instigating emergency action, when required, liaising with other Trust Managers, as appropriate.

Business Continuity Management

Lead in the development, exercising, maintaining, and reviewing of business continuity plans.

Participate in the business impact analysis exercises highlighting critical business processes within own area.

Be familiar with the Trust Business Continuity Plan and personal responsibilities within where applicable.

Person Specification

Qualifications

Essential

• Master's degree in a related subject or demonstrable equivalent experience Related qualifications or demonstrable equivalent experience

Desirable

• Related agile/devops qualifications
• Management qualification

Experience

Essential

• Experience in digital product roadmap design
• Experience involving close working relationships with senior managers within a multidisciplinary environment
• Experience creating new policies, procedures and system documentation relating to digital asset management
• Experience working with 3rd party suppliers, agreeing, and managing external support contracts
• Substantial experience of delivering complex digital projects within an enterprise environment
• Substantial track record of continuous management experience including managing staff and staff development
• Substantial track record of achieving service improvements through management of change

Desirable

• Experience of collaborating with clinical staff within a hospital environment
• Experience of Electronic Health Record development in the NHS
• Experience of working with openEHR architectures for clinical systems
• Experience working with complex clinical data and software architectures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Christie NHS FT

Address

Digital Services Management - E00398

Wilmslow Road

Manchester

M20 4BX

Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)